9.49OSCEOLACOUNTY

9.49.1SYSTEM SUMMARY

OsceolaCounty has a type 4, E 9-1-1 system consisting of 3 Primary PSAPs as follows:

9.49.1.1OSCEOLA COUNTYSHERIFF’S DEPARTMENT PRIMARY PSAP

The OsceolaCounty has a Primary PSAP located at the Osceola County Sheriff’s Department. All law enforcement calls are handled at this PSAP by direct dispatch. Calls requiring Fire/Rescue service are transferred or relayed to the Osceola County Fire/Rescue dispatch console located within the same complex.

9.49.1.2ST. CLOUD POLICE DEPARTMENT PRIMARY PSAP

The City of St. Cloud has a Primary PSAP located at the St. Cloud Police Department. All law enforcement and fire calls are handled by direct dispatch. Calls requiring rescue service are transferred or relayed to the Osceola County Emergency Medical Services Communications console located at the Osceola County Sheriff’s Department PSAP.

9.49.1.3KISSIMMEE POLICE DEPARTMENT PRIMARY PSAP

The City of Kissimmee has a Primary PSAP located at the Kissimmee Police Department’s CentralCommunicationsCenter. All law enforcement, fire service and rescue are direct dispatched at this PSAP.

9.49.2SYSTEM MANAGEMENT

Each Primary PSAP is under the management of a PSAP manager designated by the agency. The entire OsceolaCounty system is administered and monitored by an Emergency Communications Coordinator. The Coordinator is responsible for standardization of policies and standards, for uniform system management. The coordinator also is responsible for providing the media with accurate and timely publicity releases and statements as well as creating, publishing, and distributing public information.

9.49.3INTERLOCAL AGREEMENTS

The OsceolaCountyE9-1-1 system includes selective routing thereby eliminating central office overlaps with adjoining counties. Therefore, no specific interlocal agreement is required.

TABLE 9.49-1

OSCEOLACOUNTY9-1-1 SYSTEM DEFINITION

Osceola County Sheriff’s Department Primary PSAP

Location / Osceola Co. Sheriff’s Office
Number of Answering Positions / 4 Primary and 3 Secondary
Types of Answering Position / Call Taker/Dispatcher
Total Staff / 36
TDD / 1
Number of Logging Recorders / 1 - 30 Channel
Number of Instant Playback Recorders / 7
Call Answering Equipment / 30 Button Call Director
Incoming 9-1-1 Trunks / 10
Transfer Lines / 15

St. Cloud Police Department Primary PSAP

Location / St. Cloud Police Dept.
Number of Answering Positions / 2
Type of Answering Position / Call Taker/Dispatcher
Total Staff / 7
TDD / 1
Number of Logging Recorders / 1 - 20 Channel
Number of Instant Playback Recorders / 2
Call Answering Equipment / 10 Button Key Sets
Incoming 9-1-1 Trunks / 4
Transfer Lines / 15

Kissimmee Police Department Primary PSAP

Location / Kissimmee Police Dept. Central Communications Center
Number of Answering Positions / 5
Type of Answering Position / Call Taker/Dispatcher
Total Staff / 12
TDD / 1
Number of Logging Recorders / 1 - 30 Channel
Number of Instant Playback Recorders / 5
Call Answering Equipment / 20 Button Sets
Incoming 9-1-1 Trunks / 4
Transfer Lines / 15

TABLE 9.49-2

OSCEOLACOUNTY CALL HANDLING

AGENCY / METHOD / VEHICLE

Osceola County Sheriff’s Department Primary PSAP

Sheriff’s Dept. / Direct Dispatch / Radio
Fire/Rescue Dept. / Call Transfer / Telephone
Florida Highway Patrol / Call Transfer / Telephone
Division of Forestry / Call Transfer / Telephone
Cellular Mobile Phone / Call Transfer / Telephone
Direct Dispatch / Radio

St. Cloud Police Department Primary PSAP

St. Cloud Police Dept. / Direct Dispatch / Radio
St. Cloud Fire Dept. / Direct Dispatch / Radio
Rescue Service / Call Transfer / Telephone

Kissimmee Central Communications Primary PSAP

Kissimmee Police Dept. / Direct Dispatch / Radio
Kissimmee Fire/Rescue / Direct Dispatch / Radio

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