Control Center: Creating and Managing Users
Roles and Responsibilities
Document Summary: The Administration module is the command center for your enterprise. The module provides the right level of access for many users as necessary to keep your network running smoothly through the secure environment of Control Center. This document’s primary focus is limited to creating and managing Control Center users.
For a complete overview of this module see “Administration Module”.
Creating a New User-
Establishing a new user is comprised of three steps:
• Create New User
• Assign User Permissions
• Assign Accounts to user profiles.
Step 1. Hover over administration and select: Manage Users
Step 2. Select the option to: Create User
Step 3. Populate all of the required fields (*) and select whether this user should be a Customer System Admin (CSA).
Creating a User Guidelines:
1) User Name must be unique; Usernames are not enterprise specific so you may receive a “user already exists” message. EX: johndoe can only be used once in the Control Center environment.
a) 4-16 characters. Special characters not allowed.
2) Password requirements (at least 8 characters, alpha numeric, some special characters may not work
a) Initial password you assign is temporary and the user will need to set a permanent password upon first log in.
b) Passwords cannot be reused within a 12 month period.
Step 4. Once all fields and settings are set, select: Create User
Note: Selecting the Customer System Admin radio button will assign all available permissions to the user you are creating. You can skip the next step “Adding User Permissions is the user you are creating will be a Customer System Admin.
Adding User Permissions-
Step 1. From the Functions menu select “Add User Permission”
Step 2. Assign user permission by checking the appropriate check boxes.
Step 3. Click “Add Selected.
Step 4. Control Center recaps the permissions you assigned to the user.
Assign permissions based on the level of support the profile you are establishing will provide to your enterprise. Permission Levels: (Basic: Read Only, Advanced and Admin Level: Read/Write functionality
Permission Examples:
· eBilling Advanced User Group: Access to Bill Analyzer, View and Pay invoices, Create Billing tickets, other.
· Repair Basic User Group: View Only repair Tickets
· IQ Basic User Group: View Only IQ Networking Inventory, Network Performance Reports
Add Accounts to User-
Step 1. Select Add Accounts to user.
2. Select the account(s) you wish to assign to the user.
3. Enter your Control Center password in the “Your Current Password”
4. Select Add Accounts button.
Note: Billing Account Management is an ongoing process. It is recommended you establish a regular process to ensure new accounts added to your enterprise are associated with users who have eBilling Permissions.
Add Accounts Page Fields:
Element ID: represents the billing account assigned to your enterprise
Element Type= Account Type: Local Service (NPA NNX-XXXX XXX or 123456789), National (12345678)
Element Name: Displays Account Name or recaps Element ID when Element ID is associated with multiple accounts
Status= Active, Inactive. To view accounts associated with a 6 digit Element ID click the hyperlinked Element ID.
Created: 01/2015