MB2-421
Microsoft
CRM 3.0 Installation and Configuration
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Exam Name: / CRM 3.0 Installation & ConfigurationExam Type: / Microsoft
Exam Code: / MB2-421 / Total Questions: / 185
Question: 1
You are planning the deployment of MicrosoftCRM3.0forCompany.comInc.Company.com supports charity fundraising initiatives bydeploying configured servers and laptop computers to
charities, so that they canconduct telephonecampaigns and employ mail merge functionality for direct mail campaigns. Company.com customers have shifts of telesales operators using the
samecomputers. You need to select themostappropriateMicrosoftCRMclientfor
Company.com. What should you do?
A.DeploytheMicrosoftCRMlaptopclient for Outlook for all telesales staff. B. Deploy the Microsoft CRM desktopclient for Outlook for all telesalesstaff.
C. Deploy the Microsoft CRM laptop client forOutlook on a Terminal Services server, and instruct all telesalesstaff to connect to the TerminalServices server.
D. Instruct all telesalesstaff to use the web browser client.
Answer:B Question: 2
You work fora CRMconsulting company. Your Microsoft CRM customization team has developed some schema and form customizationsfornewcustom entities for one of your
customers. The development has beendone ina development environment at Company, and
you need to apply thesecustomizations to an existingMicrosoft CRM implementation at your customer'soffice. The customer has livedata in their Microsoft CRM database that must be retained. Theyhave current backups of their MicrosoftCRM database and metabase. How should you apply the customizations?
A. Backup the Metabase database in the development environment to file,then restore this database over the Metabase databasein the customer's environment.
B. Use the Microsoft CRMRedeployment toolto export the customizations from the development environment to file,then use the Microsoft CRM Redeployment tool to import these customizations at the customer's site.
C. Back up the Microsoft CRM databaseand the Metabase database in the development environment to file,then restore both databases over the corresponding databases in the customer's environment.
D. Use the Export Customization tool toexport the customizations from the development environment to file,then use the Import Customization tool to import these customizations at the customer's site.
Answer:D Question: 3
You have been advising Company.comabout a major Active Directory restructuring. This restructuring includes creating new useraccounts in anew domain,creating new mailboxes for
all users, andredeploying the Microsoft CRM 3.0 installation ontoa newserverin the new
domain. The current Microsoft CRM installation makes use of the Microsoft CRM 3.0 Client for Outlook, andthe Microsoft CRM 3.0 Exchange Email router, as willthe redeployed installation. You have decided to use the Microsoft CRM 3.0 Redeployment Wizard to assist with the redeployment. What stepmust be taken before running the Microsoft CRM 3.0 Redeployment Wizard?
A. Install the Microsoft CRM 3.0 Serversoftware on the new server.
B. Install the Microsoft CRM 3.0 Exchange Email Router on an Exchange Server in the new domain.
C. Remove the Microsoft CRM 3.0 Client for Outlook from all machines. D.Createthenewuser accounts.
Exam Name: / CRM 3.0 Installation & ConfigurationExam Type: / Microsoft
Exam Code: / MB2-421 / Total Questions: / 185
Answer:D
Question: 4
You are aconsultant for Company.comInc. and are advising themon the implementation of
MicrosoftCRM3.0.Company.comwants toimplementthelaptopclientfortheirsales staff. Company.comcurrentlyhas Office XPwithnoservice packs installed on all of their client computers. What action do you recommend so thattheir salesstaff can use the Microsoft CRM laptop client?
A. No action is necessary. The MicrosoftCRMlaptop client willwork with OfficeXP
without service packs.
B. Install Office XP SP1 on the laptop clients. C. Install Office XP SP2 on the laptop clients. D. Install Office XP SP3 on the laptop clients.
Answer:D Question: 5
In which of the following scenarios is it possible to usethe MicrosoftCRM 3.0Redeployment
Wizard? Choose the two that apply.
A. To redeploydata from a Spanish versionof Microsoft CRM 3.0 to another Spanish version ofMicrosoft CRM 3.0.
B. To redeploydata from a Spanish version of Microsoft CRM 3.0 to an International
English version of Microsoft CRM 3.0.
C. To redeploydata from an International English version of Microsoft CRM 3.0 to a
Spanish version of Microsoft CRM 3.0.
D. To redeploydata from an International English version of Microsoft CRM 3.0 to another
International English version of Microsoft CRM 3.0.
Answer:A, D Question: 6
You are aCRM consultant,and have been employed by a customer to troubleshoot their
Microsoft CRM installation.They have installed Microsoft CRM on aserver calledSERVER01. The sales directorcomplains that whenconnecting toMicrosoft CRM for the first time, he has to type in Instead of this, he wants to type in to connect to
Microsoft CRM. Howwould you accomplish this task?
A. Create a host header inIIS Manager.Create a DNS CNAME record for the host header, whichpoints totheMicrosoftCRMserver.
B. Run the Microsoft CRMsetup program using thecommand line,and specify the new name for the Microsoft CRMsite in the configuration file.
C. UninstallMicrosoft CRM and then reinstall it, specifying the new name for the Microsoft
CRMsite.
D. Define a new application pool for thenew Microsoft CRM site.
Answer:A Question: 7
You are the administrator ofCompany network, and you have just completed the installation of
Microsoft CRM server on the computer SALES01.Members of thesales department have started to use Microsoft CRM, using the url Onesalespersoncomplains that he cannot
connect to the CRMserver, because whenever he tries to connect, Internet Explorer starts and
Exam Name: / CRM 3.0 Installation & ConfigurationExam Type: / Microsoft
Exam Code: / MB2-421 / Total Questions: / 185
then immediately closes. You need to ensure that the salespersoncanconnect to the CRM
server. What should you do?
A. Configure the salesperson computer so that Updates are downloaded and installed automatically.
B. Configure the salesperson computer so that is includedinrustedsites?inInternet
Options.
C. Configurethe salesperson computer to disable popup blocking, or enter in the popup blocker's exceptions list.
D. Configurethe salesperson computer so that a network driveismapped to \\SALES01\crm, and then restart Internet Explorer.
Answer:C Question: 8
You want to add a queue into Microsoft CRM that will display e-mail received into a Support
mailbox. Which of the following tasks doyou need to perform in Active Directory to accomplish this goal? Each answer presents part ofthe solution.Choose the two that apply.
A. Create a new User account.
B. Create a new MSMQ Queue Alias. C. Disable the account.
D. Disable the MSMQ Queue Alias.
Answer:A, C Question: 9
You are a Microsoft CRM3.0 specialist, working on Company Microsoft CRM 3.0 deployment. Your organization conducts market research in the mobile telecommunications sector, and has
offices inNew York, Atlanta and Los Angeles, withten users in eachcity. The company has high- speed permanent network connections between all three locations. The project manager asks
you what theminimum number ofservers of each type will be required for this deployment. What
do you tell him? Each answerrepresents part of the solution. Choose the two that apply.
A. One IIS server
B.ThreeIISservers
C. One SQLserver
D. Three SQL servers
Answer:A, C Question: 10
You have recently installedMicrosoft CRM 3.0 Small Business Edition for a customer. Their system administrator calls you to say that hecannot find the Salespeople with Quotas option within the Business Unit Settings screen, even though all the other options are there. The system
administrator is assigned the Microsoft CRM System Administratorsecurity role. What is the
reason for this?
A. Permission to access Salespeople withQuotas has been removed from theMicrosoft
CRM System Administrator security role.
B. The Restricted Access Mode option has beenset in the Microsoft CRM System
Administrator security role.
C. The fiscalyear settingshave not been set in Microsoft CRM.
D. Microsoft CRM 3.0 Small Business Editiondoes not support Salespeople with Quotas.
This functionality is onlyavailable within Microsoft CRM 3.0 Professional Edition.
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