Technical Experience

Hands onwindows platform support engineer with just under seven years of experience administering 600+ servers providing financial services for customers worldwide. I am seeking an opportunity to use and expand my skills and expertise to develop technology solutions to serve customers, the organization, and the community as a whole.

Technical Experience:

Microsoft Technologies:

• Windows Server (NT-2012)
• Windows Desktop (98-8)
• Hyper-V Virtualization
• Virtual Machine Manager
• Physical to Virtual server migration (with VMM)
• Active Directory
• Windows Cluster
• IIS
• Remote Desktop Services-RDS(RD Gateway, RemoteApp, Remote Desktop)
• Windows Server Update Service (WSUS)
• Distributed File System/Distributed File System-Replication (DFS/DFS-R)
• System Center Operations Manager (SCOM)
• MicrosoftSQL Server 2000-2012
• C#
• Windows Backup
• Certificate Authority
• SharePoint

Hardware Technologies:

• IBM xSeries Servers/Blades
• HP Proliant Servers
• Dell Poweredge Servers

Other Technologies

• ASG Zena
• EMC SAN infrastructure
• BigIP F5
• Red Hat Linux
• OpenVPN
• BMC Patrol
• iSCSI
• Disaster Recovery
• Tivoli Storage Manager(TSM)
• VMWare ESXi

Professional Experience

Thomson Reuters- Retail Wealth Management Brookfield, WI

Platform Support Engineer – Windows 2006-2013

Managed Windows Servers andan EMC SAN infrastructurein support of the Beta System business unit. Responsibilities included server rollout, monitoring, server maintenance, software and hardware upgrades, application support, troubleshooting,and 24/7 on call support.

• Maintained 600+ servers providing services to 600+ on-sight and international employees, and customers worldwide.
• Managed customer-facing environment that processed over forty-five million transactions a day.
• Developed and implemented a RD Gateway/RemoteApp infrastructure proposal for maintaining and supporting servers located in a fire walled environment.

• Lead platform support engineer on a server refresh project whichincluded 6 Hyper-V servers, with over 40 guests, and multiple SQL servers. This eliminated bottlenecks in both hardware and OS that was causing slowness for customers.

• Implemented SCOM environment for monitoring 14 production Hyper-V hosts and related virtualized guests.

• Implemented server framework for a Sharepoint environment supporting both the business unit and Thomson Reuters as a whole.
• Maintained certificate authority and related certificates for production systems conforming to industry standards and customer OLA.

• Developed code to import logs from multiple production systems into a SQL database allowing debug logs to be searched and categorized.
• Selected to be a “Change Control Champion”. Duties included training and supporting staff in change control processes and related software.
• Received “Above and Beyond Award” for supporting the on site development team.
• Participated on the “Bike to Work” committee.

Apollo Photo Imagizing (Formerly Risser Photographic & Digital Imaging) Milwaukee, WI

IT Manager(2005-2006) 2001-2006

IT Assistant (2003-2005)

Customer Service Representative(2002-2003)

Bulk Render Technician (2001-2002)

Managed team responsible for all IT functions including desktop, server, application and customer support, telephony, web development, online ordering, and production systems.

• Built network storage for all digital images during the transition between traditional film printing to digital printing. This led to lower cost and less manpower for the company.
• Facilitated an increase in management and IT productivity by enabling secure remote access to internal services by installing and maintaining an OpenVPN solution.
• Implemented an automated data transfer to apartner company which led to greater customer communication of order statuses.
• Implemented and maintained an online ordering system thatexposed customers to more products quickly and easily.
• Designed and implemented a standalone, portable computer for trade show demonstrations of our online ordering systems without an internet connection.
• Maintained business relationship with multimillion dollar company.

Best Buy Wauwatosa, WI

Geek Squad 2004

Repaired, upgraded, and re-imaged customers PCs and matched products to customer’s needs.

Education

University of Wisconsin-Milwaukee Milwaukee, WI

BS, Computer Science 2000-2005

Certifications

IT Service Management Foundation (based on ITIL V2 resit)

ITIL Foundation (syllabus 2007)

Microsoft Certified Solutions Associate - Windows Server® 2008, Windows Server® 2012

Microsoft® Certified IT Professional (MCITP) - Server Administrator on Windows Server® 2008

Microsoft Certified Systems Administrator - Microsoft Windows Server2003

Microsoft Certified ProfessionalMCP -Certified Professional ﴾Legacy﴿

Microsoft® Certified Technology Specialist (MCTS) - Configuration Windows Server® Virtualization, Configuration Windows Server® 2008 Applications Infrastructure, Configuration Windows Server® 2008 Active Directory, Windows Server® 2008 Network