Improvement and Support Team

18 Weeks Service Redesign and Transformation Programme

Dermatology Service Managers' Event: Using Information for Improvement

0930-1630, Wednesday 18 November 2009

Beardmore Hotel and Conference Centre, Dalmuir, Glasgow, G81 4SA

Aims

A one day event for Dermatology Service Managers, Service Improvement Managers, Information Managers, Waiting List Coordinators and Lead Clinicians looking at information for improvement including focused Demand, Capacity, Activity and Queue (DCAQ) work and an opportunity to share current service improvement activity within NHS Boards.

Objectives

·  Understanding the importance of monitoring DCAQ information on a regular basis and application for Dermatology Services in the delivery of the 18 weeks RTT access standard

·  Understand data sources available to influence and inform change

·  Understand how data collection can inform service redesign and service delivery

·  Hear about what other NHS Boards are doing with service redesign and transformation

·  Discuss plans for future sessions

Audience

A learning event for the following healthcare professionals:

·  Heads of Service

·  Service Managers

·  Dermatology Services staff, including admin and clerical staff

·  Lead Clinicians

·  Information Managers

·  18 weeks local improvement teams.

Further information

For further information, please contact Helen Sprakes, Event Coordinator, or 0131 275 7751

Agenda

Chair – Heather Knox, Director of Regional Planning for the West of Scotland.

Main room – Arcoona 1

Time / Item / Lead and objectives
0900-0930 / Registration, networking, refreshments and partnership exhibition
0930-0950 / Opening plenary:
setting the context / Heather Knox
·  Welcome and introductions
·  Overview of the day
Nicki McNaney, Access Support Team
·  Setting the context of 18 weeks for Dermatology
·  Task and Finish update
·  Information and data
0950-1050 / Understanding the principles of DCAQ in order to maximise improvement / Laurence, Information Manager and Kris Wright, Information Manager, 18 Weeks Service Redesign and Transformation Programme
1050-1115 / A practical example of DCAQ / Gerry Beattie, Clinical Lead, NHS Lothian
1115-1130 / Networking, refreshments
1130-1245 / Breaking down the barriers to effective scheduling / Laurence Keenan, Kris Wright and Kirsty Murray, Regional Manager, 18 Weeks Service Redesign and Transformation Programme
1245-1345 / Lunch, networking
1345-1500 / Practical examples of using data to inform improvement – table top discussions
Each delegate attends two of the below table top discussions – please register for the table top discussion you would like to attend at the registration desk
Group A / Reducing referrals into dermatology / An example from NHS Highland
Group B / An example of using DCAQ / An example from NHS Lothian
Group C / Dermatology waiting list tool / An example from NHS Ayrshire and Arran
Group D / Demand management and scheduling / An example from NHS Lanarkshire
1500-1515 / Coffee
1515-1600 / Health Board Protected Time / Time for NHS Boards to discuss their action plans and the data they need to inform improvement

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IST – 18 weeks – Events – 18 November 2009 - Agenda