Tips for Talking to Teens about Problems at the Library

·  Tell Me, Who Are You?

o  Look for opportunities to get to know kids when they start using the library. Build a relationship before problems begin to help prevent issues or solve them when they happen.

o  Get to know teens by their name. When handling difficult situations, ask the teens their names and what schools they go to. Try connecting with them by talking about their school. (But it’s much, much easier to get to know them when they are not breaking the rules!)

LIBRARIAN: Hey, I’m Lisa and I am a librarian here at the library. I heard you were having some problems earlier and I am going to try to help you out. Would you please tell me your names and where do you go to school?

BOY1: Derek Thomas, I go to Central High.
BOY2: Demarcus Brummell, Shawnee.

LIBRARIAN: Hey, doesn’t Shawnee High have an Aviation program? Are you doing that?

DEMARCUS: No, I’m in the ROTC program.
LIBRARIAN: Cool.

·  What did I do Wrong This Time?

o  When discussing problems at the library, use their names when talking about the issue at hand and explain why their actions are causing a problem.

LIBRARIAN: I wanted to talk with you about when library staff told you to stop fighting outside the library. Someone also said they saw you rough-housing when you came in. Derek, you and DeMarcus look like you are friends. Is that right?

DEREK: Yeah.
LIBRARIAN: Do you know why you were asked to stop fighting?

DEREK: No, they just said they were going to call the cops if we didn’t stop.

LIBRARIAN: Did that you make you guys mad?
DEMARCUS: No, they’ve said that before but we just run out before they do.

LIBRARIAN: Well I am sorry they said that to you, I would hate for the cops to come and talk with you and your parents get upset. The reason they asked you to stop fighting is because when people come to use the library, they are expecting people to act a certain way when they use the computers, find books to read or ask help in answering questions they have. If a person comes to use the library sees people fighting outside…

DEREK: We were just playing around.
LIBRARIAN: I know; but when people use the library and see you, they don’t know you’re playing. They start thinking the library is not a safe place to get books to read or to use the computer. It makes people feel really uncomfortable and they worry you guys might get hurt. Do you understand what I’m saying?
D&D: Yeah.

·  Well, You’re Here; What do you Want to Do?

o  If there’s a problem involving a teen, try redirecting it.

LIBRARIAN: What do guys want to do why you’re at the library today?

DEREK: I dunno, we’ve already used up our computer time; will you give us some more time?

LIBRARIAN: Well, everyone is only supposed to get an hour of computer time every six hours.

DEMARCUS: How much money you make? LIBRARIAN: Hmmm, why would like to know?

DEMARCUS: Because we want some money, you got any jobs we could do?

LIBRARIAN: Tells teens how she got her job at the library…years of school, interest, etc. How old are you?

D&D: 15.

LIBRARIAN: Well, you need to be 16 to get a job here; but why don’t we go do some research on what jobs you might be able to do.

DEREK: What do you mean?
LIBRARIAN: Well, I am sure there are kids just like you all over America trying to make money. Let’s go look up some books and websites to see if we can find you some ideas.

DEMARCUS: All right.

·  It’s About Time for Choices

o  Empower them with choices:

LIBRARIAN: Here are some things you can choose to do while you’re at the library:

·  Look for books and I’ll tell you about a good one I just read

·  Do your homework and I’ll help you if you need it

·  Use the computers and I’ll tell you about a cool new game site

·  Talk with me about how your day went at school

·  But if you are having difficulty following the rules, you can choose to leave the library for a while and come back when you are ready.


Created by Lisa Sizemore, Louisville Free Public Library