P16030-GE 04/10-17651 GA0304107689
Plan Sponsor: You decided to offer online loans, John Hancock’s enhanced loan service, to your participants. This sample email template supports your efforts to communicate the importance of finalizing current i:loansSM requests with your participants.
Working with your Client Account Representative, confirm the date the online loans transition will take place. Then copy and paste the information into your email. Remember to remove the instructional box and fill-in-the-blank indicators.
If you require additional information, including copies of the online loans participant brochure, which is available in both English and Spanish, contact your Client Account Representative.
Dear [insert participant name]:
Important information about your current i:loansSM service from John Hancock
On [insert date the conversion will take place], your existing i:loansSM service will be replaced by online loans, an enhanced loan service from John Hancock that will let you create, track and accept your loan requests electronically. Even your final loan documents will be available online for 24-months.
Since i:loansSM will no longer be available, any new or outstanding i:loansSM requests that you may have in progress must be finalized, including printed copies for your files, by [insert the weekday prior to the conversion date]. Come [insert conversion date], you will no longer have access to your i:loansSM requests.
Paper-based loan requests will not be impacted. If required, contact [insert plan administrator name/contact information] to obtain your loan forms.
If you would like to learn more about online loans or how to finalize your existing i:loansSM request, contact [insert plan administrator name and contact information].
i:loansSM is a registered service mark of John Hancock Life Insurance Company (U.S.A.), used under license by John Hancock Life Insurance Company of New York.
Both John Hancock Life Insurance Company (U.S.A.) and John Hancock Life Insurance Company of New York do business under certain instances using the John Hancock name. Group annuity contracts and recordkeeping agreements are issued by: John Hancock Life Insurance Company (U.S.A.), Boston, MA 02210 (not licensed in New York) and John Hancock Life Insurance Company of New York, Valhalla, NY 10595. Product features and availability may differ by state.
NOT FDIC INSURED | MAY LOSE VALUE | NOT BANK GUARANTEED | NOT INSURED BY ANY GOVERNMENT AGENCY
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