Section 11 – LOGISTICS OPERATIONS
Requirements for all UK Suppliers/Carriers
Procedure for Booking In/ Deliveries/ Loading Procedure
11.1 Appointments
JD Williams operate a Timed Appointment system for taking in deliveries.
To make arrangements for booking in a delivery the Supplier and or Carrier may use one of the following options:
Phone, E Mail or Fax the Booking Office at Griffin House
All contact numbers can be accessed at the end of these guidelines.
The Supplier / Carrier will be required to provide the following information:
• Name of Supplier or Carrier
• JD Williams Purchase Order Number
• Catalogue Number being delivered
• Number of items per option, size and colour.
• If the delivery is on pallets, How many?
• Total number of cartons
• Delivery Date and time required by the carrier.
At this point a unique Delivery Reference Number will be allocated.
Only a delivery reference number which has been allocated a date and time slot will be accepted by the designated warehouse.
11.2 Loading Instructions
Please refer to the safe load instructions specified in Packaging Instructions JD02/ JD03 for detailed requirements as to how to load the vehicles correctly.
Hanging garment deliveries must be loaded in catalogue number/colour/size order. This ensures a speedier off loading time, enabling the carrier to be off site sooner for their next drop.
The driver will be expected to assist in off loading the vehicle.
11.3 Mixed Option Cartons
Please note that from January 1st 2010 mixed options cartons WILL NO LONGER be accepted by any of our warehouses. For the full range of bulk delivery cartons that are accepted please refer to the relevant packaging information for your product area.
11.4 Bay Checks - Re: Accuracy / Quality
· Our loading bay staff may conduct 100% check on a number of cartons from each delivery.
· This exercise will be to confirm items sent correspond with box-end details.
· The number of cartons to be checked will be determined from records of accuracy on previous deliveries.
· We would ask you drivers to co-operate fully with our loading bay personnel in order to minimise any delays.
11.5 Supplier / Carrier Performance
· A record of supplier/carrier performance will be maintained and regularly reviewed.
· Poor performance will be communicated to Suppliers & Buyers concerned.
· Non-Arrival, Late Arrival or failure to comply with Loading Instructions may lead to charges.
· Any deliveries that do not meet the requirements, may be refused or be sent to an outside refurbisher, any resulting charges will be charged back to the supplier.
· Contact MUST be made as soon as possible when ANY changes are required to booked deliveries, including goods not available for booked delivery day/time.
· Supplier or Carrier is responsible for informing JDW of any deliveries booked which cannot be honoured. On the day of the booking if the delivery is running late, Supplier/Carrier must inform JDW as soon as possible so a decision can be taken to accept or re-schedule to later in the day or to an alternative date.
· The delivery must not arrive more than 15 minutes before the allocated time.
· Any variance from the original number of cartons expected must be communicated 24 hours before the delivery is due.
· Any stock arriving, which is not booked may be refused.
All loads must be presented in as safe manner. Vehicles arriving on any site with goods in an unsafe state may be refused and/or turned away by our Health & Safety team.
11.6 Requirements on Arrival at Warehouse
All drivers must report to Gatehouse/Security and present delivery documentation.
The driver’s paperwork needs to show:
1) Booking Reference Number
2) Date / Time slot booked
3) Number of Cartons to be delivered
4) Correct delivery address
Our Security personnel will turn away any drivers who cannot produce this information.
All drivers must wear High Visibility Jackets and safety footwear
On arrival at site, the Yard Management Team will direct the vehicle to a bay.
The driver should report to the booking office.
The driver will be required to surrender their keys for the duration of the offload.
Rest facilities are provided for drivers whilst on site.
11.7 Booking team contact options
Shared Line for John Whelan and Ryan Garlick: 0161 238 2382
John Whelan Tel: 0161 238 2308
Fax: 0161 238 8460
Ryan Garlick Tel: 0161 238 2386
Fax: 0161 238 8392
E-mail address for Booking Office:
11.8 Warehouse team contact options
Shaw:
Address:
Logistic Operations
Lilac & Briar Mill
Beale Lane
Shaw
OL2 8PJ
Paul Barlow
Ext 3231
Returns Team Leader
Darren Shaw
Ext 3174