First Call Company Profile

Company Profile for a Bid or Proposal
Company Profile

General Company Information

First Call Outsourcing Ltd

14 Pearl House Bldg, 16 Sir Virgile Naz Street Port-Louis

Republic Of Mauritius

Tel/Fax: (00230) 211-8083

Mobile Number: (00230) 254-7661/921-5527

BPO(Business Process Outsourcing)

Mr Luckhun Ashok & Mr Mohit Rinstalsingh.

Company Details

Creation Of Company: 4th January 2012

BRN N0:C 12107016

CERTIFICATE OF INCOORPORATION N0: 107016

Company Capacity

Human Resources

FIRST CALL OUTSOURCING LTD is operated in Mauritius Island located in the Indian Ocean We understand your business concerns, our company CEO and head I. T. are Mauritians, we are engage in telephone and Internet contact, call center operations, information technologies and management, telecommunications, sales, customer service and marketing efforts. In regards with TEAMWORK we have the best team ready to work the way clients want. Our team is consist of 100% highly trained agents which can do both inbound and outbound., 90% of our agents are experienced agents and most of them have been working in Call Center Business for more than 2 years. They are experienced both in B2B and B2C accounts, specialized in pulling out customer information (CREDIT CARD NUMBER, CUSTOMER INFORMATION, and BUSINESS INFORMATION and Etc.). They are highly trained in customer service accounts (TECHNICAL SUPPORT, BILLING AND COLLECTION, also CUSTOMER ASSISTANCE AND INBOUND UP SELLING). We have a good Human Resource Management team to evaluate agents that are trained to make sure that we have the best agents on the floor. Our Trainers were chosen by the HRM because of their experience and achievement of being the top sellers in the campaigns they worked on in the past. We don’t stop training after the campaign start we continue monthly so our agent stays fresh and excited and on top of their game. We do have a turnover of 20 employees with capacity of expansion ,depending on fields of Operation.

Financial

Break Even Transition

Technical

We provide clients with:

Higher quality telephone and web-based customer service and sales operations

Lower base operating costs

Maximum customer value

We deliver through:

Specialized computer telephony technologies

Call center development experience

Human resources management and process expertise

We go above and beyond for our clients; we treat them like they are a part of our family.

Our Mission:

FIRSTCALL OUTSOURCING LTD is aiming to be the best in the BPO industry by giving them the best service and work force. Not just here in Mauritius but throughout Europe,Africa & USA. We are willing to be committed and to do our very best for our international clients (USA, UK, CANADA, AUSTRALIA, SINGAPORE and etc.)

Our Vision:

VISION: FIRSTCALL OUTSOURCING CO.LTD as a Successful Company and will continue to rise in BPO industry, READY TO BE YOUR BRIDGE TO SUCESS! In a very short time our goal is to have 200+ experienced employees not just Call Center agents but also back office jobs (DATA ENTRY, ENCODING, ACCOUNTING etc.) and Transcription. Our Long term goal is staying with the company who believed in us.

Other

references or success stories in a similar project