Minutes of Leadership Reference Group on 16 May 2017
Kirk Lounge, Renfield Centre, 260 Bath Street, Glasgow
Present:
Katharine Ross (Scottish Care) – Chair
Michelle Nairn (CCPS)– Minutes
Lorna Dalton (SSSC) - Chair
Tracy Viljoen (Scottish Care)
Paul O’Reilly (Scottish Care)
Ellen Daly (Iriss)
Beth Bingham (Loretto Care)
Alison Christie (CCPS)
Henry Mathias (Care Inspectorate)
Pauline Hanningan (Simon Community Scotland)
Morag Francis (Royal Blind)
Lynn Laughland (HRM Homecare)
David Roxburgh (Loretto)
Rachel MacKay (Loretto)
Anna Houston (Carewatch)
Karen Robinson (Stewartry Care)
Joanne McCreadie (Seamab)
Susan Strain (Enable)
Jane Perry (Bluebird Care)
Margaret Callaghan (Thistle Healthcare)
Ian Cunningham – Strathclyde University (Visiting)
Apologies
Laura Pluck (Loretto)
Lisa Fleming (BUPA)
Linda Scott (Scottish Care)
Charlotte Bunting (Cyrenians)
Gwyneth Morrison (Mears)
Norma Colette (staf)
Karen McCulloch (Includem)
Louise Dickson (Cornerstone)
Ian Gilbert (Thistle Healthcare)
Sharon McGowan (Alpha Care Services)
- Welcome and Introductions
Katharine welcomed everybody to the meeting and encouraged introductions around the table for all new and existing members.
- Minutes from last meeting and matters arising
The minutes of the last meeting were confirmed as being accurate. All agreed the minutes are now accepted and confirmed.
Michelle Nairn gave a brief update on progress with the SSSC Codes of Practice and the development of using open badges to recognise day to day practice examples in line with the new codes. In summary the last meeting focused on this area and some found the task quite difficult due to the diversity of the work between the different providers. It has been suggested that rather than try and agree a joint process at this stage, we get one provider to explore how this could be put into practice from a day to day perspective, looking at not just the new SSSC codes but also the new national care standards. As part of looking at other support available there was a meeting with Iriss which explored the outcomes cards which have recently been developed. Once there is an outline of how this can work it has been agreed that an update and feedback will be provided to the wider group to see if this is something they can utilise in their workforces and how we can work collaboratively to support how this model could translate. There was a general sense of agreement that this would be the best approach.
- Supervision Research – Professor Ian Cunningham – Strathclyde University
Ian confirmed that the data on supervision has come from a wider research project being commissioned by Scottish Care and undertaken by Strathclyde University looking at line managers in different care settings (Care at Home and Care Home).
The research covered supervision as a topic within the wider research framework – exploring how this was experienced by people receiving supervision by line managers who carried this out and how they in turn received supervision. All were asked about how valuable supervision was both to the workforce and what difference did it make to service provision.
The attached slides cover the areas of focus and findings from the research. In total there were 73 interviews across 5 qualitative case studies. The 73 interviews were conducted across different levels in the organisations which took part and included business owners, Chief Executives, Service Management, HR and front line staff.
There was a range of examples of what supervision was used for and what worked well – see attached slides.
The meeting then explored the research further through a series of question and answer interactions which extended beyond the agenda timescale. This was deemed important due to the open dialogue and discussion around the findings and also people’s own experiences. This led to discussions about how supervision policies are formulated with a few providers confirming that they felt this was an expectation from the Care Inspectorate, specifically relating to the amount of supervision sessions and timescales. It was clarified that the Care Inspectorate does not set timescales. There was also open discussion about how the service provision has changed and therefore supervision both formal and informal should be recognised and it is up to each individual organisation to set the expectations in the policy. Iriss also reminded the group of findings of their supervision research which was undertaken a couple of years ago. The new supervision resource which is now available on the SSSC website was briefly touched on and the group agreed it would be beneficial to explore this in more detail at the next meeting.
- SSSC supervision learning resource – Postponed until next meeting due to extended discussion on research and findings.
- Updates
SSSC and Iriss confirmed that there are two projects underway which may be of interest to providers:-
The first project starts with an event on 1st June 2017 in Glasgow and will focus on the new leadership logic model which was developed last year by Stirling University when they were asked to look at what good leadership looks like in Scotland’s social services. The focus of the event will explore how this can be used in organisations. There are 50 places and this has already been oversubscribed. SSSCexplained that there will be a process afterwards to identify 3 providers who will be supported to implement the logic modelover time, and their experience will be captured in case studies to support others. SSSC confirmed that a copy of the logic model will be sent to the group.
The second project will be looking at supervision in social services and again looking to identify 3 organisations who will work with SSSC and Iriss, using the new supervision resource and previous research, to transform their approach and practice to supervision. It is hoped that this will culminate in an event around Feb 2018 to share the learning and again the experiences will be captured and used as a case study to support the wider sector to understand how they can use the resources available.
- Henry Mathias – Care Inspectorate
Henry provided an update of the reviewof the National Care Standards (NCS) following the consultation process which was undertaken. This is now due to go for final sign off to the project board imminently. Henry confirmed that once they are in place they will be used for strategic health and social work inspections as well as those already in place for regulated services. Henry confirmed that there is a lot of reference to management and leadership and the quality of relationships through all aspects of standards and also there will be standards for commissioning, statutory responsibilities as well as individual regulated services.
It is hoped that the new standards will be launched at the end of the summer 2017 with a phased implementation project with engagement events leading up to phased implementation from April 2018.
- Future Meetings – Hosts
22 August 2017 – 11.00am – 1.30pm – Iriss (Brunswick House, 51 Wilson St, Glasgow G1 1UZ)
21 November 2017 – 11.00am – 1.30pm – Loretto Care, Glasgow.
20 February 2018 – 11.00am – 1.30pm – Host TBC
- AOB
Alison from CCPS talked about plans to have member involvement in a new project exploring technologies in social care – further details will be sent out. Alison also mentioned the new learning APP being developed with SSSC for registration and encouraged members to explore this with registration looming for a lot of housing support and care at home providers. Loretto Care explained that they have developed two show homes in conjunction with Glasgow City Council which showcases how technology is being used to encourage independent living for people with support needs he invited anyone who is interested to hear more to contact him directly. The group agreed to explore how technology supports effective leadership and Joanne McCreadie confirmed that she was currently taking part in the CLORE leadership programme and would be happy to give an update to the group at the next meeting.
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