Job Family: 21-0000 Community and Social Services
Occupational Group: 21-1090 Counseling and Social Work
OCCUPATION PROFILE
JOB FAMILY: COMMUNITY AND SOCIAL SERVICES
OCCUPATIONAL GROUP: COUNSELING AND SOCIAL WORK
OCCUPATION: SOCIAL AND HUMAN SERVICE ASSISTANTS
21-1093
BROADBAND LEVELS: Level 1– Pay Band 002
DESCRIPTION
This is work assisting professionals from a wide variety of fields, such as psychology, rehabilitation, public health or social work, to provide client services, as well as support for families. Incumbents may assist clients in identifying available benefits and social and community services and help clients obtain them. Incumbents may also assist public health professionals and/or social workers with developing, organizing, and conducting programs to prevent and resolve problems relevant to substance abuse, human relationships, rehabilitation, or adult daycare, or public health.
EXAMPLES OF WORK
Visits individuals in homes or attends group meetings to provide information on agency services, requirements and procedures.
Advises clients regarding food stamps, childcare, food, money management, sanitation, and housekeeping.
Interviews individuals and family members to compile information on social, educational, criminal, institutional, or drug history.
Provides information on and refers individuals to public or private agencies and community services for assistance.
Assists clients with preparation of forms.
Assists in locating housing for displaced individuals.
Assists in planning of food budget, utilizing charts and sample budgets.
Monitors free, supplementary meal program to ensure cleanliness of facility and that eligibility guidelines are met for persons receiving meals.
Meets with youth groups to acquaint them with consequences of delinquent acts.
Observes clients' food selections and recommends alternate economical and nutritional food choices.
Observes and discusses meal preparation and suggests alternate methods of food preparation.
Consults with supervisor concerning programs for individual families.
Oversees day-to-day group activities of residents in institution.
Transports and accompanies clients to shopping area and to appointments, using automobile.
Explains rules established by owner or management, such as sanitation and maintenance requirements, and parking regulations.
Demonstrates use and care of equipment for tenant use.
Informs tenants of facilities, such as laundries and playgrounds.
Submits to and reviews reports and problems with superior.
Keeps records and prepares reports.
Provides education to individuals and/or families about nutrition, breastfeeding, infant development, and parenting skills.
EXAMPLES OF JOB CHARACTERISTICS
Assisting and Caring for Others / Providing assistance or personal care to others.Getting Information Needed to Do the Job / Observing, receiving, and otherwise obtaining information from all relevant sources.
Communicating With Persons Outside Of the Organization / Communicating with persons outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged face-to-face, in writing, or via telephone/electronic transfer.
Provide Consultation and Advice to Others / Providing consultation and expert advice to management or other groups on technical, systems-related, or process related topics.
Making Decisions and Solving Problems / Combining, evaluating, and reasoning with information and data to make decisions and solve problems. These processes involve making decisions about the relative importance of information and choosing the best solution.
Documenting/Recording Information / Entering, transcribing, recording, storing, or maintaining information in either written form or by electronic/magnetic recording.
Establishing and Maintaining Relationships / Developing constructive and cooperative working relationships with others.
Communicating With Other Workers / Providing information to supervisors, fellow workers, and subordinates. This information can be exchanged face-to-face, in writing, or via telephone/electronic transfer.
Analyzing Data or Information / Identifying underlying principles, reasons, or facts by breaking down information or data into separate parts.
Identifying Objects, Actions, and Events / Identifying information received by making estimates or categorizations, recognizing differences or similarities, or sensing changes in circumstances or events.
EXAMPLES OF KNOWLEDGE, SKILLS AND ABILITIES
Social Perceptiveness / Being aware of others' reactions and understanding why they react the way they doSpeaking / Talking to others to effectively convey information
Active Listening / Listening to what other people are saying and asking questions as appropriate
Service Orientation
/ Actively looking for ways to help peopleProblem Identification / Identifying the nature of problems
Learning Strategies / Using multiple approaches when learning or teaching new things
Information Gathering / Knowing how to find information and identifying essential information
Writing / Communicating effectively with others in writing as indicated by the needs of the audience
Monitoring / Assessing how well one is doing when learning or doing something
Coordination / Adjusting actions in relation to others' actions
Customer and Personal Service / Knowledge of principles and processes for providing customer and personal services including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques
Psychology / Knowledge of human behavior and performance, mental processes, psychological research methods, and the assessment and treatment of behavioral and affective disorders
Clerical / Knowledge of administrative and clerical procedures and systems
LICENSURE, CERTIFICATION OR REGISTRATION REQUIREMENTS
EFFECTIVE: 07/01/2002
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