MERCY HEALTH

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POSITION DESCRIPTION

Catering and Housekeeping Team Leader
Core Mercy Values / Compassion, Hospitality, Respect, Innovation, Stewardship, Teamwork
Position title: / Catering and Housekeeping Team Leader / Employee name:
Entity/Group:
Business Unit/Department: / Mercy Health – Aged Care
Catering Housekeeping and Laundry Departments / Date:
Position reports to: / Service Manager / Positions reporting to this one: / Catering, Housekeeping and Laundry Staff
Position Purpose: / §  To provide leadership and manage the catering service, ensuring that residents are provided with a variety of nutritious meals.
§  To provide leadership in housekeeping and laundry services, ensuring residents receive efficient and effective services, with all requirements met in accordance with relevant policies, procedures and regulatory standards.
Qualifications: / ·  Demonstrated experience in supervision and management of staff
·  Experience in aged care desirable
·  Previous experience in catering, cleaning and laundry services
·  Ability to operate in a busy, team environment
·  Knowledge of and experience in Food Safety Plan
·  Experience in food ordering
·  Working knowledge of OHS
·  Proficient with Computers
Resource management: / Total staff management (FTE):
Annual Operating Expenditure:
Annual Capital Expenditure:
Mandatory Organisational Competencies required / Personal Competencies required /

Job Competencies Required

·  Orientation / ·  Excellent interpersonal skills and effective communication both written and verbal / ·  Provide a variety of nutritious meals to residents
·  Diversity & Equity / ·  Actively support the Values of Mercy Health & Aged Care / ·  Knowledge of Food Safety Plans, guidelines & Occupational Health & Safety requirements
·  Emergency Procedures / ·  Ability to listen and respond to resident needs / ·  Good understanding of domestic service functions- catering, cleaning & laundry.
·  Work Health & Safety / ·  Ability to operate in a team environment / ·  Experience in dealing with elderly people
·  Infection Control / ·  Ability to operate in a busy environment / ·  Ability to prepare meals to a very high standard including good presentation
·  Complaints Management / ·  Able to prioritise functions and tasks / ·  Commitment to delivering exceptional customer service including auditing & tracking resident satisfaction.
·  Elder Abuse / ·  Excellent time management and organisational skills / ·  Ability to monitor finances and catering budget
·  Hand Hygiene / ·  Provide direction and supervision for housekeeping and laundry staff
·  Experience in menu coordination including meal ordering.
Key Result Areas / Key Activities / Standard Measures /
Manage the operation of the Catering, Housekeeping and Laundry functions. / ·  Monitor and review all kitchen and dining room activities including all processes and procedures.
·  Monitor and review all housekeeping and laundry processes and procedures.
·  Ensure all food, other catering supplies, chemical, cleaning and laundry requisites are available as and when required.
·  Co-ordinate Catering, Housekeeping and Laundry Staff and provide direct assistance to catering staff at meal times as required.
·  Create a team environment amongst catering, housekeeping and laundry staff, providing leadership, guidance and direction.
·  Review as required catering, housekeeping and laundry staff routines to ensure efficiency and relevance of staff routines at all times. / ·  Quality meals provided to residents at all times, ensuring menu items are delivered as per established menus.
·  Quality housekeeping and laundry services to residents at all times.
·  Appropriate food, housekeeping and laundry supplies on hand at all times
·  Duties lists for all catering, housekeeping and laundry staff are up to date.
·  Meal times are met.
·  Established rosters always staffed with relevantly skilled staff.
·  Positive feedback in staff surveys.
·  Costs for catering, housekeeping and laundry services are within budget.
Ensure delivery of quality meals and fluids to residents / ·  Co-ordinate three meals a day for residents.
·  Co-ordinate/prepare other baking requirements as required.
·  Co-ordinate/prepare food for special events as required.
·  Provide meals that ensure the complex care needs of residents are met. / ·  Minimal resident complaints.
·  Resident nutrition and hydration maintained.
·  No infections as a result of contaminated food.
·  Positive resident feedback regarding catering services.
·  Meals provided meet the requirements of all residents – nutrition, choice, texture.
Consult residents on meals desired and choice / ·  Menu development that provides variety.
·  Ensure residents are aware of daily menu items.
·  Provide choice of meals at all times. / ·  Menu review conducted annually.
·  No complaints regarding variety.
·  Residents receive meals in line with their preferences.
·  All meals delivered in line with individual dietary requirements.
Ensure delivery of effective and efficient housekeeping and laundry services / ·  Coordinate effective housekeeping routines that deliver a high standard of cleaning throughout the facility.
·  Coordinate effective laundry routines that deliver a high standard laundry service for residents. / ·  No infection outbreaks attributed to poor cleaning or laundry function.
·  No complaints regarding cleaning and laundry services.
·  Cleaning schedules are maintained
·  All equipment is maintained according to programmed maintenance.
·  Sufficient supplies available for housekeeping and laundry services.
Supervision of catering, housekeeping and laundry staff / ·  Rostering of staffing catering, housekeeping and laundry areas.
·  Direction and support to staff.
·  Perform annual performance appraisals of staff. / ·  Rosters filled in all areas.
·  Liaise with Site Services Manager on catering, housekeeping and laundry issues.
·  Formal appraisals conducted annually.
Support the Service Manager with the administration of the catering, housekeeping and laundry disciplines / ·  Assist with the recruitment of appropriately skilled staff for catering, housekeeping and laundry duties.
·  Oversee catering, housekeeping and laundry budget and operate within budget parameters.
·  Maximise potential revenues.
·  Input into budgeting process.
·  Input into menu review.
·  Involvement with the Mercy Health and Aged Care Catering Services Forum. / ·  Ensure catering budget is not exceeded.
·  KPI’s met.
·  Attend the Catering Services Forum meetings.
Ensure compliance with legislative requirements / ·  Maintain compliant food safety plan.
·  Perform role of Food Safety instructor.
·  Ensure compliance with OH&S Food Safety Plan requirements.
·  Equipment appropriately maintained. / ·  Food Safety Plan compliant.
·  Local council kitchen registration maintained.
·  External audit of Food Safety Plan conducted annually.
·  All catering, housekeeping and laundry staff are appropriately trained.
·  Cleaning and laundry schedules maintained.
Commitment to Quality & Continuous Improvement / ·  Participation on the facility Quality Committee.
·  Assistance in preparation of the facilities Accreditation application.
·  Compliance with MHAC policies and procedures / ·  Minimum of Compliance with Accreditation in Standard 4.
·  Attendance at the Quality Committee meeting
·  Adherence to MHAC policies and procedures
Provide so far as is practicable, a healthy and safe environment for staff and others in the workplace. / ·  Reports hazards, near misses and injuries immediately.
·  Uses personal protective equipment.
·  Comply with risk management policies and procedures and instruction.
·  Attend all safety meetings and training sessions. / ·  Risk assessments completed and controls implemented.
·  Incident forms thoroughly completed.
·  Completion of incident investigations.
·  Provision of alternative duties.
·  Induction/orientation records.
·  Number and costs of WorkCover claims.
Employee’s Signature: / Date:
Print Name:
Line Manager Signature: / Date:
Print Name:

Mercy Health Hotel Service Manager