Job Title:Generalist Adviser

JOB DESCRIPTION

Job Title:Generalist Adviser

Duration of position:One Year Fixed Term

Salary Scale:£21,268 - £22,658 (NJC Scale 5) pro rata

Pension:6% gross salary

Hours:17.5 hours per week

Purpose of Post:To provide a telephony and face to face advice service to clients who need support

DUTIES

To advise and support clients who need general help and advice including welfare reform advice.

To refer to and engage with the other teams within Advice NI..

To use effective and appropriate referral mechanisms to other services as appropriate.

To maintain comprehensive and up-to-date confidential case records for all clients using the Advice Pro case recording system

To identify, record and follow up social policy issues as they arise and Advice NI considers appropriate

To assist the advice manager to collect statistics on service usage and financial/non-financial outcomes achieved by the service and carry out periodic client profiles surveys

To assist the advice manager to prepare reports and to provide documentation required by the funding bodies or other stakeholders

To keep updated with the changes relating to Welfare Reform and the benefits system

To address information gaps or meet specific needs

To prepare articles, press-releases and other reports as directed by the advice manager

To ensure that the advice manager is informed of any training requirements or gaps in knowledge

To participate fully in training programmes, both internal and external, as arranged by the advice manager

To attend team meetings/adviser forums as required and participate in quality assurance

To represent Advice NI on appropriate outside bodies and co-operate with other relevant agencies as may be required

To use new technology following appropriate training and where technology is available

To carry out general clerical duties.

To undertake any other tasks as may be required.

WELFARE REFORM ADVISER - Job Specification

Essential / Desirable
Education / Good standard of education / Completed Adviser NI, Law Centre (WRAP) , NIACAB (ATP) or Wiseradviser training (or relevant equivalent)
Third level or degree standard
Experience / Demonstrable experience (paid or unpaid) of providing welfare rights advice - face to face or telephone – gained in the last 3 years / Sound knowledge of the social security system
Knowledge of the welfare reform and mitigations schemes
Skills / Demonstrable experience of working or volunteering in a role which requires effective verbal and written communication skills.
Evidence of ability to understand complex information and legislation.
Case recording skills.
Ability to work with figures.
Ability to prioritise own workload and to use initiative regarding assisting clients.
Experience of working as part of a flexible team and sharing knowledge / MS Offfice Skills (Word, Excel, Access, Outlook, Internet Explorer)
Ability to communicate sensitively and effectively with Advice NI clients and other key stakeholders
Research skills
Knowledge/
values / Sympathetic and non-judgemental attitude to a client’s problems.
.
Have a commitment to the aims and principles of the service, e.g. equal opportunities. / Sound knowledge of the advice sector in Northern Ireland
Personal attributes / Flexible approach to working hours.
Friendly and approachable manner.
Ability to work on a confidential basis.
Ability to work under pressure and to strict deadlines.
Accuracy and attention to detail.