Supervisory Skills Certificate

Spring 2013

The Supervisory Skills Certificate Program provides an introduction to the skills and information necessary to being an effective supervisor within the Perelman SOM. Instructors for the program represent a variety of offices across the Perelman SOM and University, including the Office of General Counsel, the Office of International Programs, the Office of Affirmative Action and Equal Opportunity Programs, PerelmanSOM Human Resources,and the Office of Organization Effectiveness.

To receive the certificate, participants must complete a core series of classes and 2 additional “elective” courses.

All classes are half-day except where noted.

Core Classes:(Participants must complete all)Interpersonal Dynamics - Understanding Your StyleTuesday, January 22nd, 9:00 am – 12:30 pmSCTR 10-146ABPerformance Management for Supervisors(Note: Full Day class)Thursday, February 28th, 9:00 am – 5:00 pmSCTR 10-146ABPolicies Overview for Supervisors at the Perelman SOMThursday, March 28th, 9:00 am – 12:30 pmBRB 253Alphabet Soup of Supervision: FMLA, FLSA, and Other Acronyms You Need to KnowTuesday, April 25th, 9:00 am – 12:30 pm, BRB 253

Interviewing and Hiring
Wednesday, May 22nd, 9:00 am – 12:30 pmRoom TBA

Electives:(Must take minimum of2 to complete certificate.Not all electives are available each semester.)

Conflict Management using the Myers-Briggs Type Indicator
Thursday, February 7th, 9:00 am – 12:30 pmSCTR 10-146AB

Assertive Communication

February 20th, 9:00am - 12:00pm, BRB 253

Coaching Skills
Thursday, March 14th,9:00 am – 12:30 pm BRB 253

For more information or to register,

call 215-573-0682 or email .

Registration is not available through Knowledge Link.

Detailed Course Descriptions

Core Classes:(Participants must complete all)

Interpersonal Dynamics - Understanding Your Style

We are all different. The Myers-Briggs Type Indicator® (MBTI®) classifies different ways that people relate to one another and provides powerful insights into our own communication styles and the communication styles of others. Understanding your style and how it compares to someone else's can lead to better communication, more productivity, increased employee satisfaction and ultimately better results.

Participants must complete the MBTI® in advance to participate in this course.

Performance Management for Supervisors

Effective supervision depends on strong performance management practices. This course is designed for supervisors, both new and experienced, who want to increase their skills related to:

  • Building effective relationships with employees
  • Setting performance expectations
  • Providing feedback and taking corrective action
  • Coaching and counseling
  • Conducting effective performance appraisals
  • Dealing with an employee who is not meeting expectations

NOTE: This is a full-day session

Policies Overview for Supervisors

What does the policy say?

The Department of Organization Effectiveness is offering a half-day training session on critical policies to know as a supervisor.

Some topics which will be discussed include:

  • Hiring/Posting
  • Conflict of Interest
  • Paid Time Off
  • Terminations

Participants must complete 15-minute online module in order to participate in this course.

Alphabet Soup of Supervision: FMLA, FLSA, and Other Acronyms You Need to Know

What can get you fired? What can get you sued?

The Office of Organization Effectiveness is offering a half-day training session on critical issues in supervision.

Some topics which will be discussed include:

  • Fair Labor Standards Act (FLSA)
  • Sexual Harassment Awareness
  • Americans with Disabilities Act (ADA)
  • Family Medical Leave Act (FMLA)
  • Flexible Work Options

Participants must complete 15-minute online module in order to participate in this course.

Interviewing and Hiring

Do you recruit or interview potential hires?

This session will help you learn how to:

  • Write effective job criteria
  • Post a job
  • Get appropriate candidates
  • Design interview questions
  • Avoid illegal questions during an interview
  • Select the best candidate

Electives:(Must take minimum of2 to complete certificate.Not all electives are available each semester.)

Coaching Skills for Supervisors

Most managers are aware that the old school command and control method of supervising simply isn't as effective as involving employees in their development. From determining the appropriate coaching approach, to implementing a comprehensive development plan, to conducting an effective coaching session, this program provides the tools and techniques to increase any employee's performance.

Successful completion of this course will increase your knowledge and ability to:

  • Recognize and apply the five approaches to coaching
  • Employ inquiry and advocacy skills when communicating
  • Implement the steps to effective coaching
  • Follow the four-step preparation process for conducting a coaching session

Conflict Management using the Myers-Briggs Type Indicator

Effectively dealing with conflict is an essential management skill. The Myers-Briggs Type Indicator® training can help managers harness type awareness in conflict management.

Learn:

  • How psychological type preferences affect us in conflict
  • A unique three-stage model for managing conflict through type
  • Ways to best approach, communicate during, and resolve conflict situations

Prerequisite: Interpersonal Dynamics, or proof of recent attendance at a similar Myers-Briggs Type Indicator® seminar.

Assertive Communication

*HR Learning and Education will facilitate this program leveraging the program design from PSOM

Find out how to increase your effectiveness through assertive communication.

Learn how to:

  • Gain respect
  • Speak up
  • Ask for what you want
  • Say “no”
  • Express negative feelings appropriately

For more information or to register,

call 215-573-0682 or email .

Registration is not available through Knowledge Link.