HP Btoquestionnaire for Performancecenter

HP BTO Questionnaire for PerformanceCenter

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HP BTOQuestionnaire for PerformanceCenter

Customer Information

Name: / ______
Title: / ______
Company Name: / ______
Company Address: / ______
______
City, State/Province: / ______
Zip/Postal Code: / ______
Country: / ______
Phone Number: / ______
E-mail Address: / ______

Questionnaire

Organization Profile

What is the closest matching industry for the organization being analyzed? (Select one)

__Aerospace and Defense__Automotive__Banking

__Chemicals__Civilian Government__Consumer Products

__Construction and Engineering__Education (Higher)__Education (K-12)

__Energy__Federal Government__Financial Services

__Healthcare__High Tech Software and Hardware__Hospitality

__Insurance__Manufacturing__Media / Entertainment

__Mining and Natural Resources__Other / Combination__Pharmaceutical

__Public Sector__Retail__Service Provider / Prof. Services

__State and Local Government__Telecommunications__Transportation

__Travel__Utilities__Wholesale

What is the primary geographic location of the organization's user sites and data /service centers?(Select one)

__United States__Argentina__Australia

__Austria __Belgium / Luxembourg __Brazil

__Canada__Chile__China

__Colombia __CzechRepublic__Denmark

__Finland__France__Germany

__Hong Kong__Hungary__Iberia

__India__Indonesia __Ireland

__Israel __Italy__Japan

__Korea__Malaysia__Mexico

__Netherlands __New Zealand__Norway

__Poland__Portugal__Puerto Rico

__Russia__Singapore__South Africa

__Spain__Sweden__Switzerland

__Taiwan__Turkey__United Kingdom

__Venezuela__Vietnam__Other EMEA Countries

__Other Americas Countries __Other Pacific-Rim Countries__Other / Combination

What are the primary site locations for the organization's data centers and support organizations?(Select one)

__ Rural__ Suburban__ Urban

__ Metropolitan__ Other / Combination

Current Application Profile

What is the current number of business critical applications currently being performance tested? ______

What is the average annual growth in the number of new applications? ______%

For these applications, what is the total number of servers on which the applications are hosted? ______

What is the current planned number of major new or upgrade application releases over the next year? ______

What is the current number of planned minor upgrade / update application releases over the next year? ______

Current User Profile

How many internal users does the IT organization support? ______

What is the average burdened internal user labor rate per hour? ______

How many partners does the IT organization support? ______

How many customers and/or other external users does the IT organization support? ______

Current IT Staff

How many current IT staff managing these business critical applications?

Current Staff Categories / Current IT
Staff FTEs / Average Burdened
Labor Rate
Business Analysts and Development
QA / Test
Operations Management and Support

Current (As Is) PerformanceCenter Process Management

How many resources are dedicated to the performance center management process?

Percent Time Distribution
on Specific Processes and Tasks / Business Analysts and Development Allocation / QA / Test Allocation / Operations Management and Support Allocation
A1 = Testing demand management / % / % / %
A2 = Testing resource capacity planning / % / % / %
A3 = Testing project management / % / % / %

Current (As Is) War Room Scenarios

How many war room scenarios are there per year? ______

What is the estimated duration of each war room meeting on average (in hours)? ______

How many individuals are involved in a war room situation (on average)? ______

Current (As Is) Test Travel

What is the estimated number of test sites to travel to per year? ______

How many tests are performed that involve travel per year (per site)? ______

Per travel event, what is the average number of testers involved in each trip? ______

What is the average number of days per test cycle? ______

What is the average travel and expenses cost per day of travel? ______

Current (As Is) Spending on Performance Testing Tools

How much is currently being spent or planned to be spent, each year on performance testing tools / LoadRunner licensing prior to consideration of HP Performance Center?

Annual Expenditures / Year 1 / Year 2 / Year 3 / Year 4 / Year 5
Software licenses
Services
Training
Administration and support staff
Server capital expenditures
Server support and maintenance contracts

Current (As Is) Outages and Performance Degradation

What is the average number of outages per year that result in unplanned downtime? ______

How many IT staff members are involved in resolving an outage? ______

How many person hours, on average are required to resolve an outage (in person hours)? ______

What is the average downtime impact per outage (in hours)? ______

What percentage of outages impact internal end users (i.e. cause downtime to employees / contractors)? ______%

On average, what percentage of internal end users is affected by an outage? ______%

What percentage of outages incurs a business impact/downtime? ______%

What is the average revenue or equivalent lost per outage? ______

What percentage of outages has an SLAthat is enforced and monitored? ______%

What is the average penalty per hour of outage? ______

Improve Time to Market for New Applications

How long is the estimated duration of each new application / major release test cycle (in days)? ______

What is the estimated average value to the business from these releases?

Incremental revenue per day per application per day: ______

Incremental business operating efficiency improvements per application per day: ______

Improve Time to Market for Upgrade / Updated Applications

How long is the estimated duration of each upgrade / update test cycle (in days)? ______

What is the estimated average value to the business from these releases?

Incremental revenue per day per application: ______

Incremental business operating efficiency improvements per application: ______

Current Salary Profiles

What is the average annual increase in salary expected (starting in year 2)? ______%

What is the average annual burdened salary rate for employees and IT personnel? ______%

What are the average hours worked per full time equivalent (FTE) per year? ______

What is the average number of work weeks per year per worker / user? ______