Table of Contents
Planning Overview 3
Executive Summary 4
Campus Technology Plan Goals 2012-2014 6
Current Status of Technology on Campus 11
Technical Staffing 11
Technology User Support 11
Computer Equipment 11
Audio/Visual Equipment 12
Network Equipment 12
Network Infrastructure 13
Hardware Purchasing 14
Software Purchasing 14
Security 15
Data Storage & Recovery 15
Wireless Access 16
Remote Access 16
Learning Management System 16
Library and Learning Resources 16
Online Student Services 17
Assistive Technology 17
Video Conferencing 17
Document Imaging, Management & Workflow 17
Staff Development 18
Technology Replacement 18
Appendix 19
Planning Overview
The Fresno City College (FCC) 2012-2014 Campus Technology Plan identifies major information systems and technology goals. This technology plan will not only guide the implementation of technology at the college, but also support the Educational Master Plan and the Fresno City College Strategic Planning Goals. The Campus Technology Plan is a living document. As projects are completed, as new priorities arise, and as strategies change, the objectives contained in the plan will be modified to reflect the needs of Fresno City College.
Planning for the college’s technology needs is integrated into the college’s program review, participatory governance, accreditation standards, and strategic planning processes. The Technology Advisory Committee (TAC) developed the first version of a college-wide Campus Technology Plan during the fall of 2006. This document represents the efforts of both the TAC and the Technology Support Services (TSS) staff to update the existing Campus Technology Plan from the fall of 2011 by prioritizing technology goals at FCC for the next three years and identifying the current status of technology at FCC.
The established and proposed policies and procedures included in this document are necessary to manage the technology on campus and promote technology use in the classroom and in daily operational business processes. Consideration has been given to all aspects of the college’s use of technology when outlining plans, policies, and priority goals. Once the technology needs are defined and prioritized via the planning process, the implementation of these resources is coordinated between the college-wide functional areas and TSS. This inclusive method allows the college to most effectively apply its funding sources (general fund, lottery funding, construction, bond, and grants) to comprehensively meet technology needs.
Executive Summary
The objective of the Campus Technology Plan is to provide a roadmap for addressing project prioritization and key issues facing technology deployment and use at Fresno City College. This plan is a guide for the efficient and effective development, implementation, and support of technology systems to enhance instructional delivery, student learning, and all associated district and college support systems, enabling departments and programs to perform their missions and achieve their strategic objectives.
The Technology Advisory Committee
The Technology Advisory Committee is currently made up of 20 members from the administration, classified staff, faculty, and students (see appendix).
The Operating Agreement for the TAC states:
The Technology Advisory Committee (TAC) develops, writes, evaluates, and updates the Fresno City College Campus Technology Plan. The purpose of the TAC is to evaluate, review, and advise in planning for acquisition, maintenance, and use of current and future technology throughout the college. The committee submits policy recommendations that are strategic in nature to the Strategic Planning Council, operational in scope to the College President, and acts as an advisory board to the District Technology Coordination Committee. In addition, the committee recommends training activities that assist all college faculty and staff in the uses of technology.
The TAC works closely with the various planning units on campus as well as with the Strategic Planning Council (SPC) on various aspects of technology planning and implementation. This includes but is not limited to: establishing policies and procedures for hardware and software usage, policies on access to network resources and security, disaster recovery procedures for data and communications, data recovery and storage, establishing hardware standards, classroom technology standards, and advising on technology requests from planning units across the campus.
In the fall of 2006, the TAC identified seven Technology Principles that help guide technology implementation at Fresno City College. The Technology Principles were created with the goal of enhancing the college’s Mission and Vision statements.
Fresno City College Mission
Fresno City College is a comprehensive community college offering innovative, instructional programs in anticipation of and responsive to the life-long learning needs of our diverse population. Fresno City College provides a wide variety of quality services to support student success by engaging our students in achieving their educational goals. Moreover, we are dedicated to working collaboratively with our community to enhance the economic and social development of the region.
Fresno City College Vision Statement
Fresno City College is a premier learning institution that strives to prepare the members of our community to meet the challenges of an increasingly complex global environment
Technology Principles
Principle #1: Technology must enhance, facilitate, and expand the interactions of the college's students, faculty, staff, and administration.
Principle #2: All employees of the college must have appropriate and equitable access to technology and training.
Principle #3: The contribution of technology to the quality of education and productivity of students, faculty, staff, and administrators must be continually assessed.
Principle #4: Accessibility by all constituent groups will be considered in all technology implementations.
Principle #5: A secure and sufficient budget is necessary for support services staffing associated with technology, software licensing, accommodation of rapid rate of change in technology, and total cost of ownership associated with technology.
Principle #6: Technology implemented on our campus will provide students, faculty, staff, and administration with an environment that will be safe from cyber threats, a high expectation of data integrity, and an ethical approach to balancing individual privacy with institutional responsibility.
Principle #7: To ensure the highest quality of education, intellectual freedom is extended to all modalities of educational technologies.
The TAC has established six goals for the 2012-2014 Campus Technology Plan, which are linked to the Strategic Planning Goals and specific objectives of those goals as shown on the following page. The progress reports for the ten goals established in the 2009-2011 plan are provided in the appendix.
Campus Technology Plan Goals 2012-2014
Rank / Goal / FCC StrategicPlan Goal & Objective / SCCCD Strategic
Plan Goal & Objective
1 / Assess technology needs for students/faculty/staff on a regular basis / 1.2, 5.1 / 1.3, 3.1, 5.4
2 / Ensure technology funding / 1.3, 6.2 / 5.2, 5.5
3 / Provide network stability / 3.4 / 4.3
4 / Provide network access / 3.4 / 4.3
5 / Participate in the development of the District Technology Plan / 6.3 / 4.1
6 / Increase the efficiency and effectiveness of campus processes / 3.4 / 4.2
See the appendix for Fresno City College (FCC) and State Center Community College District (SCCCD) Strategic Plan Goals and Objectives
Goal #1: Assess technology needs for students/faculty/staff on a regular basis.
In the past, the committee has conducted faculty, staff, and student surveys of technology in the fall or spring semesters (see the TAC Blackboard site for examples of past surveys). These surveys are conducted as both assessments of technology skill levels as well as technology needs. As part of the planning agenda for technology acquisition and training, both the TAC and the Director of Technology’s office review these survey results. The Classified Senate and Classified Professionals’ Steering Committee conduct their own surveys of their members and schedule training workshops throughout the year based on the results.
Planning Agenda:
· Conduct a regular assessment/evaluation for students, faculty, staff and administrators in terms of technology use/needs/training
· Conduct community survey of technology needs through advisory groups
Student, faculty, staff, and administrator surveys will be conducted every semester in coordination with the Institutional Research Department. Surveys will focus on new employees or students but additional surveys may be conducted based upon professional development activities and evaluations. The TAC will provide a survey template and encourage department and divisions to conduct the survey annually with their advisory committees. The results will provide community input in terms of real world applications for degree and vocational programs.
Goal #2: Ensure technology funding
The committee strongly believes that resources must be allocated to technology on a consistent basis in order to effectively plan for the rapidly changing technology landscape. Both technology replacement and the acquisition of new technologies is hindered by unstable funding sources and a lack of accounting budget codes to accurately and easily identify technology expenditures. A lack of funding sources for network equipment, specifically identified in past technology plans as well as the last two Accreditation studies, still needs to be addressed. Reliable funding sources need to be identified to replace network equipment and infrastructure on a scheduled basis. The campus needs a reliable line-item budget amount each year for equipment expenditures. Short of a Bond measure, equipment replacement costs for network electronics are much too expensive to try to do on a one-time allocation basis.
Further, a reliable funding source is needed to refresh older technologies with newer ones, e.g. wireless access points (AP) with new wireless standards for faster connectivity, faster Ethernet switches, faster core connectivity (1 GB to 10 GB), storage area network (SAN), virtual servers, hosts servers, etc. A Total Cost of Ownership (TCO) model has yet to be identified for network infrastructure (switches, wireless systems, uninterrupted power supplies (UPS), network storage, etc.) and as such, funding of network upgrades will continue to be an unfunded liability.
The creation of object codes specific to technology will ensure the identification of resources is being allocated appropriately, thus making it easier to identify expenditures.
The Director of Technology’s budget allocation is presented in the table below:
2009-2010 / 2010-2011 / 2011-2012General Funds & Lottery / Director of Technology
Budget / % of College Budget / Director of Technology
Budget / % of College Budget / Director of Technology
Budget / % of College Budget
Salaries & Benefits 1 / $1,593,490 / 2.39% / $1,610,502 / 2.36% / $1,636,616 / 2.48%
Supplies & Software 2 / $510,734 / 35.22% / $535,084 / 38.24% / $605,410 / 42.17%
Other Operating Expenses & Services 3 / $143,022 / 11.92% / $175,800 / 13.30% / $108,500 / 10.30%
Equipment 4 / $40,000 / 9.67% / $40,000 / 7.73% / $45,000 / 18.41%
Total / $2,287,246 / 3.29% / $2,361,386 / 3.32% / $2,395,526 / 3.48%
1. Object codes 91XXX, 92XXX, & 93XXX - Salaries & Benefits
2. Object code 94XXX - Supplies & Materials
3. Object Code 95XXX – Other Operating Expenses & Services
4. Object Code 96XXX - Capital Outlay
Planning Agenda:
· Increased budget for Technology Support Services
· Technology object codes
The TAC will make a recommendation to the Strategic Planning Council that additional funding be provided annually as a line item in the Director of Technology’s budget for technology expenditures based upon a hardware replacement plan, instructional and non-instructional software needs, and the research and development of new technologies. TSS will develop a Total Cost of Ownership model for the college. The TAC will create an action plan requesting additional object codes be added to the budget as a means of identifying technology expenditures.
Though our physical network is in good shape and we have identified funding sources for a portion of our new wireless systems and a portion of our network switches, there are ancillary items that need to be refreshed, which have not been refreshed in years. Funding sources still need to be identified for the following network related items:
· Remaining network switches not funded through Title V proceeds. We need to purchase Juniper switches to replace the remaining Cisco end-of-life switches on campus, originally purchased through Measure E proceeds. Approximately $1.1 million is needed to replace Cisco switches on campus with Juniper. Approximately $400,000 of this has been provided from a Title V grant.
· Replace Uninterrupted Power Supplies (UPS) in all cross connects with sufficient uptime to provide for switches that power mission critical applications and equipment, e.g. VoIP, security equipment, etc. Costs to complete this refresh would be approximately $40,000.
· Video Surveillance cameras in remaining cross connects. Costs to complete this would be approximately $15,000.
· Technical training in Active Directory, Juniper Junos, EMC SAN, VMware, Microsoft, etc. Approximately $40,000 annually.
· TCO model for replacement of host servers for VMware server virtualization. Approximately $100,000 every 3-4 years.
· TCO model for replacement of VDI host servers for initial VDI implementation and growth. These costs depend on the growth of VDI on campus.
· A disaster recovery solution for the campus network and server resources. Costs unknown. Depending on the scope and breadth required of such a project, this could be expensive.
Goal #3: Provide network stability
Beginning summer 2012, the wireless network is slated to be replaced with the latest, state of the art wireless solution by Aerohive. TSS has already begun working on additional data storage with the addition of a storage area network (SAN) from EMC and Dell Corporation. Data integrity and recovery are managed within the storage network and current infrastructure.
Planning Agenda:
· Regularly schedule network infrastructure replacement
· Ensure data integrity, storage, and recovery
The committee and TSS will develop a 3-year plan for the infrastructure replacement. However, the replacement plan is dependent on the implementation of goal #2’s planning agenda of the line item budget. Network Access Control (NAC) is a move to further secure our campus network and protect network resources (files, applications, etc.). This is in conjunction with “Zero Trust” initiatives, which will improve our ability to protect confidential data and allow people to access resources in a safe and secure manner. To accomplish this, changes will need to be made as part of our network logical redesign.
TAC will reform the Data and Telecommunications Disaster Recovery Subcommittee in fall 2012 to develop a disaster-recovery plan for the campus that integrates with the District.