Week 3 Evaluation

MIT: / ______/ Date: / ______
TGM: / ______/ RTM: / ______

The purpose of this evaluation is to provide the MIT with honest, specific feedback on their performance. The MIT can use the feedback to help continue their skill development. The TGM/RTM will complete this evaluation. The MIT should complete one as well, as a self-assessment of their performance.

Please evaluate the MIT on the following skills/attributes using the Performance Ratings listed above. Circle the number that most accurately represents their performance and provide written comments that are specific and behavior based to support your ratings. (Give specific examples)

CUSTOMER INTERACTION SKILLS5 4 3 2 1

Initiates contact with the customer
Smiles and greets customers in a friendly, upbeat manner
Identifies and responds to unspoken customer needs
Handles customer comments quickly and efficiently

Comments: ______

______

TEAM INTERACTION SKILLS5 4 3 2 1

Works constructively with others
Contributes to a team effort without seeking personal credit

Comments: ______

______

COMMUNICATION SKILLS5 4 3 2 1

Ability and willingness to provide information that is clear, specific and concise through verbal and written communication
Listens effectively
Takes opportunities to “coach” associates during shift

Comments: ______

______

PLANNING/ORGANIZATION SKILLS5 4 3 2 1

Assignments organized, completed properly in a timely manner
Consistently on time for scheduled shifts
Uses time wisely

Comments: ______

______

STRESS TOLERANCE 5 4 3 2 1

Ability to perform tasks accurately and consistently under pressure when faced with stressful situations (i.e. high volume and inadequate staffing)

Comments: ______

______

SENSE of URGENCY/ENERGY5 4 3 2 1

Willingness and ability to work hard and to put in long hours while remaining active, consistently productive and enthusiastic
Shows urgency toward opening on time/line checks, etc. – getting tasks accomplished in a timely manner

Comments: ______

______

PROFESSIONALISM5 4 3 2 1

Adheres to the established dress code
Acts in an appropriate manner at all times
Represents Panera Bread well

Comments: ______

______

LEARN FROM MISTAKES5 4 3 2 1

Ability to use constructive comments to his/her advantage versus becoming defensive
Demonstrating an ability to learn from his/her mistakes and change behaviors

Comments: ______

______

INITIATIVE5 4 3 2 1

Demonstrates ability and willingness to “jump in” when appropriate
Does not wait for direction

Comments: ______

______

Skill Areas / Rating / Comments
Food Safety / 5 4 3 2 1
Closing / 5 4 3 2 1
Cashier / 5 4 3 2 1
Barista / 5 4 3 2 1
Dining Room / 5 4 3 2 1
Prep / 5 4 3 2 1
Salads / 5 4 3 2 1
Sandwiches / 5 4 3 2 1
MIT: / ______/ Date: / ______
TGM: / ______/ RTM: / ______

Note: The assumption is that you are the only manager on duty during these times

MIT Week 3 Evaluation