Service Definition – Local Government Association (LGA)

1st Contact – Business Owner: - Joel Mazurek - Business Owner / 2nd Contact – Sue Duff - Account Manager

Ongoing service that is renegotiated every 2 years

Service / Description/Statement of Intent
SE1027 – LGA Change of Ownership
Old LOTS Name
LOTS23 / This report provides advice to Local Government of transfer of ownership or change of ownership name dealings for property in the Local Government Area for the previous week. Ownership dealings that include the cancellation of a title and issue of a single new title (1-1 relationship) will be reported.
Changes of ownership involving land division dealings are only reports in the LGA cancellation and new titles report
Area / Service Level / KPI / Comments
Hours of Support / Scheduled Hours / 08:00am to 5:00pm Monday to Friday (ACST) (not including SA Public Holidays or National Public Holidays) contact Joel Mazurek Business Owner on 8226 7612 or Sue Duff Account Manager 8226 9384 via phone, an email must be sent following phone call. / Response by DPTI to call FXDMS within 2 hours of issue. / FXDMS – Fuji Xerox Document Management System
Availability / Hours/ Availability / Scheduled Weekly prior to Monday 7.00am (not including SA Public Holidays or National Public Holidays) / DPTI will apply best endeavours to ensure the minimum number of unscheduled system service breaks that result in the non-delivery of the file (to the standards requested) / Subject to external factors, availability of client target environment, etc
Batch Processing / Frequency / Sunday 12.00am / Available after processing completed / Overnight batch queue
Output/Interfaces / Data Extract File / Report delivered printable version (PDF) and loadable version (XML) / Report received / Data Delay
Up to 24 hours
Notification email sent to LGA with secure download link
Consultation and advice / DPTI will provide advance notification of charges and/or maintenance to the files. / N/A / On occasion, exceptional circumstances may result in a loss of service. Where possible, a minimum of 48 hours’ notice will be given in advance of planned outages
Problem Management/ Resolution / LGA will be contacted by DPTI within 2 hours of notification of an incident. / LGA will notify DPTI of any data issues etc associated with the services provided / DPTI will advise priorities and make best endeavours to resolve the incident based on priority negotiated and agreed with LGA

Special Conditions

File Format: / DPTI will provide a printable data extract file
Availability & Support / The Licensed Software (SAILIS) is available for use twenty four (24) hours per day, seven (7) days per week with higher levels of performance and reliability expected during Core Hours.
Hosting Environment: / The hosting environment will be maintained by Fuji Xerox Data Management Services (FXDMS) standards for hardware, server software, security and backup and recovery of the “source” environment
Consultation & Advice: / DPTI will provide advance notification to LGA of changes and/or maintenance to the file. On occasion, exceptional circumstances may result in a loss of service that will impact LGA critical business period. Where possible, a minimum of 48 hours notice will be given in advance of such loss of service
Business Continuity/Disaster Recovery / In the event of a total production system outage, the Supplier must ensure the geographically remove disaster recovery system is available within 24 hours of the Disaster Recovery Plan being invoked. The disaster recovery site provides read only availability of information. The data will be synchronised to within 4 hours prior to the disaster affecting the production system or communications between the production system and the disaster recovery site.
LS will maintain a BCP and be able to institute a manual delivery of data in the event prolonged service disruption/data

Disclaimer: (1) The supplier must comply with the SA Government Information Security Management Framework, and the Principles, Policies, Standards, Guidelines, Rulings and Determinations issued under it.

(2) The data may be enhanced or value added. Agreements from the provider should be sought before this data is commercialised or on sold in line with Australian Governments Open Access and Licensing Framework (AusGOAl) requirements.

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