February 2013
Dear Applicant,
Post of Temporary Sheltered Housing Coordinator/Cleaner, Langholm
Thank you for enquiring about the above vacancy. I have pleasure in enclosing the relevant information package.
Please ensure you read the guidance notes and complete both the application and competency form. I would ask you to note that only candidates called for interview willbe contacted again.
May I take this opportunity of thanking you for your interest in the Association, and of wishing you every success for the future.
Yours sincerely,
Sharon Chalmers
HR Assistant
0131 444 1200
TRUST HOUSING ASSOCIATION LTD
Would you like to use your skills and enthusiasm to help provide independent living and an enhanced quality of life for older people, families and others? Do you share our passion and commitment for helping people? Does your sense of humour help make people happier? That is what we do at Trust. So if you’ve answered yes we’d love to hear from you. Trust is a national housing, support and care provider, with over 2,500 properties across Scotland and a major national employer.
LANGHOLM, Greenbank Court(Ref 0019)
Temporary Sheltered Housing Coordinator 16.5 hours per week
(12.5 hours at £8.25 per hour plus 4 hours Cleaner £6.29 per hour)
The successful applicant will ideally have previous experience in working with vulnerable people, be able to demonstrate a clear empathy with our client group as well as be able to exhibit excellent communication skills, both written and oral, and a basic level of numeracy.
As Coordinator, you will play a key role in the lives of our tenants developing a professional and caring relationship with individuals, providing advice and assistance linked to their individual support plan. In addition, you will build positive working relationships with colleagues in other agencies such as health care and social work.
The closing date for completed applications is Thursday 28th February 2013.
For further information and an application pack visit or call our 24 hour recruitment line on 0131 444 4999 or email , quoting reference 0019.
We are pursuing a policy of equal opportunities and welcome applications from all sections of the community.
Trust Housing Association is a Registered Scottish Charity- SC009086
TRUST HOUSING ASSOCIATION LIMITED
JOB DESCRIPTION
POST: Sheltered Housing Co-ordinator
Responsible to:Service Manager
RESPONSIBLE FOR:Cleaner, Casually employed Stand in Sheltered Housing Co-ordinators, Cleaners and Handypersons
purpose of Job:
Carry out appropriate and effective management of the property in accordance with the procedures laid down. Establish friendly relations with all tenants and, without interference, keep an eye open for any indications that help may be needed. Assist tenants when required to apply for and obtain assistance from statutory and voluntary bodies. Specifically, unless directed otherwise in a particular instance, contact all tenants by visit or via the Warden Call System as appropriate and as specified in the Co-ordinator’s procedure manual. Liaise closely with statutory and voluntary services, the Service Manager and the Remote Alarm Centre as appropriate regarding the welfare of tenants. Assist tenants to develop friendly relations among themselves by promoting and supporting activities in the Common Lounge and by working with any Tenants Association or Social Committee which may be formed.
MAIN DUTIES AND ACTIVITIES:
Property
To liaise closely with Property Services staff, contractors and consultants in order
to ensure the provision of a safe and well maintained environment for tenants, staff and visitors to the development.
To promptly summon contractors and to take any other appropriate action in the
event of failure of services. To inform the Property Officer and Service Manager
as soon as practicable.
To record and refer as appropriate all repair complaints.
To test all service systems as specified in the Co-ordinator’s procedure manual and other guidance documents.
To record services provided and work done by contractors.
To liaise with Property Services staff and statutory services as required in arrangement of adaptations relating to tenants’ disabilities.
To ensure high cleaning standards in the communal areas.
To supervise the use and cultivation of the garden ground in accordance with arrangements made by Property Services staff.
Security
To encourage proper use of door entry and other access control systems.
To remind tenants and assist if necessary in the proper locking and securing of their own dwellings.
To report to police any incidents of attempted break-ins or malicious damage.
Tenant Support
To guide tenants in the proper use of heating, laundry and other equipment.
To answer emergency calls and to provide and arrange assistance as appropriate. This may require on occasions providing physical assistance and moving incapacitated tenants, for which appropriate training is provided.
To make regular contact with tenants, usually on a daily basis and to prioritise visits to those who are frail or indisposed, all in accordance with the Co-ordinator’s procedure manual.
To offer assistance and advice in claiming housing and other benefits and in making rent payment arrangements.
To offer such other support and guidance to tenants and, if appropriate, their families as may be required, including contact with the Association’s Housing Services department.
To establish close liaison and good working relationships with Home Care, Community Nursing and other key statutory agencies. To guide and assist tenants in procuring such services. To refer tenants’ needs, by agreement, when appropriate.
To participate, where appropriate, in the assessment and planning of support packages for tenants.
To assist new tenants to settle in, in accordance with the new tenants’ checklist, which is then signed by Co-ordinator and tenant and kept on file.
To be available in the Co-ordinator’s office for a regular period, to be agreed with the Service Manager, during every day on duty and to ensure that any Stand-in Co-ordinators comply with this pattern. To use the printed notice provided for informing tenants and others who is covering the development (including a remote alarm centre).
To promote and support social activities for the tenants within the development and to generally foster good relationships and community spirit among the tenants.
To arrange Stand-in cover for the development in accordance with the following principles:
-The development should not normally be without a Sheltered Housing
Co-ordinator or Stand-in cover for more than two consecutive days (any exceptions should wherever possible be agreed with the Service Manager).
- Stand-in Sheltered Housing Co-ordinators will normally only cover for day hours.
Any other duties required by the Association relating to future care provision to tenants.
To assist tenants with rent account matters from time to time, if specifically requested to do so by the Service Manager in individual situations.
Administration
To arrange hiring and collect hiring charges for use of the guest rooms and lounge. To record and process these as specified in the Co-ordinator’s procedure manual and memoranda.
To keep a detailed diary of events.
To complete and return time sheets and holiday/day off notifications for all staff in the development to the Service Manager by the specified date every month.
To maintain appropriate property, tenant and financial records in accordance with the Association’s policies.
To be responsible for the management of other members of staff within the development, including induction of new staff, regular training/familiarisation for Stand-in Co-ordinators and Cleaners as well as supervision and support of staff.
To supervise compliance within the building(s) of the Association’s No Smoking policy and, where necessary, to refer breaches of the policy to the Service Manager.
Signed …………………………………………….. Dated ……………………………..