Job Description: CLIC SARGENT PROJECT WORKER

DESIGNATION: Adviser/Project Worker

RESPONSIBLE TO: Advice Session Manager

SALARY & SCALE: £26928 - £28500 London Weighting Inclusive

Fixed Term 1 year from commencement with possibility of extension

HOURS Full-time 37.5 hours per week

LOCATION: Avonmore Library and Neighbourhood Centre – W14 8TG

338 -340 Uxbridge Road – W12 7LL

PRINCIPAL AIMS of the POST:

·  To deliver a telephone and electronic media advice helpline on behalf of the Clic Sargent children’s cancer charity at generalist level, with particular emphasis in benefits and debt advice.

·  To keep accurate statistical information and prepare reports in accordance with funder reporting requirements

·  To assist in the production of information resources, review and check funder online and printed publications for accuracy against CAB information resources.

·  To inform the funder of any developments in benefits or other legislation affecting families with a child suffering cancer or young people (16-24) suffering from cancer.

·  To occasionally deliver training or talks to Clic Sargent staff, deliver webinars and assist in promoting the service as required by the funder.

Duties and Responsibilities - Advice

1.1 / Deliver in-depth advice in benefits and debt and generalist advice in employment, housing, consumer, family & personal and legal and discrimination issues to the level covered by the CAB information system via telephone, email and other electronic/social media (e.g. webinars) to Clic Sargent staff and service users.
1.2 / Provide on-going support and further advice as needed following on from any initial enquiry, including but not limited to:
a. / Assisting and advising service users on negotiating with creditors and third parties, or exercising formal appeal rights.
b. / Identifying and advising service users on the ways to maximise income and minimise expenditure
c. / Assisting and advising on preparing financial statements, providing template letters and such other means as may assist service users to progress their issue.
1.4 / Maintain detailed enquiry records using the Citizens Advice CASE/PETRA enquiry recording systems and a local database capturing further information required by the funder, for the purpose of continuity of advice, social policy and statistics.
1.5 / Research information, policies and legislation using the Citizens Advice information system and other relevant information systems, and using this to provide full and correct advice, check the accuracy of information in the funder’s publications, and provide the funder with details of legislative developments affecting their service users, having particular regard to the fact that the funder provides a national-level service. This may also include the drafting of some publications.
1.6 / To prepare and provide statistical reports and other information as required.
1.7 / Making referrals or signposting to other agencies where appropriate

2. Liaison

2.1 / Liaise with the funder on behalf of the bureau.
2.2 / Assist with Bureau/funder initiatives for the improvement of the service.
2.3 / To attend external meetings as required in consultation with the line manager.

3. Social Policy

3.1 / Being alert at all times to issues being presented to the service, their effects on service users and making appropriate social policy returns
3.2 / Participate in relevant social policy activity at the bureau or initiated by the funder.

4. Administration

4.1 / Be self servicing in the production of correspondence and other associated work.
4.2 / To be IT literate, fully self-servicing in respect of all word processing, statistical recording, analysis and reporting and general administrative duties.
4.3 / Maintaining case recording systems to permit supervision, monitoring and analysis of advice given.

5.

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Professional Development

5.1 / Identify and implement plans for own training and development needs
5.2 / Keep up to date with welfare reform and other legislative changes affecting service users

6. Duties required of all salaried employees of H&F CAB

6.1 / Have due regard in the planning and execution of duties at all times to the aims, principles and Equal Opportunities Policy of the Citizens Advice Service.
6.2 / Undertake the induction programme as devised.
6.3 / Participate in staff meetings, supervision, meetings, appraisals, training, team development sessions, and working groups. Attend meetings as required, reporting back to the team as appropriate
6.4 / A commitment to best health and safety practice
6.5 / Undertake such other duties, in accordance with the post holder’s level of responsibility as may be required from time to time to maintain or enhance Hammersmith and Fulham Citizens Advice Bureaux service.
6.6 / Share responsibility for good health and safety practices, including participating in fire drills and risk assessments, and reporting to office manager any matters of concern.
6.7 / Keep up to date with all the information resources available within the Bureau, with local and national issues, developments and changes, and with Citizens Advice’s policies so as to be aware of their implications on Bureau.
6.8 / Use IT in accordance with guidelines provided by Hammersmith and Fulham Citizens Advice Bureaux service

In addition to the tasks and duties outlined in this job description to undertake such duties as may be identified and which are generally compatible with the functions of the post.

Review

This job description is issued at – May 2013 and will be reviewed regularly as part of individual an organisational development an performance review and may be a subject to variation.

K:// Personnel/ Job Descriptions: Job Des –Clic Sargent May 2013