We would be grateful if you would complete this survey about your general practice. Your doctors want to provide the highest standard of care. Feedback from this survey will help them to identify areas that may need improvement. Your opinions are very valuable.
Please answer ALL the questions that apply to you. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers.
Thank you.
Firstly, please tell us the name of your usual doctor
Any Doctor16%
Dr Kerry Howard22%
Dr Rosemary Leonard32%
Dr Shabana Chaudhari15%
Dr Shailender Parihar12%
Q1 In the past 12 months, how many times have you seen a doctor from your practice?
None0%
Once or Twice32%
Three or Four Times29%
Five or Six Times24%
Seven Times or More12%
Q2 How do you rate the way you are treated by receptionists at your GP practice?
Very poor0%
poor2%
Fair8%
Good27%
Very Good29%
Excellent30%
Q3a How do you rate the hours that your practice is open for appointments?
Very poor0%
poor10%
Fair17%
Good37%
Very Good23%
Excellent8%
No response5%
Q3b What additional hours would you like the practice to be open? (Please tick all that apply)
Early Morning11%
Lunch Times0%
Evenings13%
Weekends50%
None, I am satisfied20%
No response6%
Q3c Would you find an online booking facility helpful?)
Yes75%
No17%
Do not have internet access5%
No response3%
Q4 Thinking of the times when you want to see a particular doctor.
a. How quickly do you usually get to see that doctor?
Same Day19%
Next Working Day10%
Within 2 Working Days12%
Within 3 Working Days4%
Within 4 Working Days7%
5 or More Working Days24%
Does Not Apply19%
b. How do you rate this?
Very poor6%
poor15%
Fair21%
Good12%
Very Good18%
Excellent4%
Does Not ApplyQ5 Thinking of the times when you are willing to see any doctor.16%
No response8%
Q5 Thinking of the times when you are willing to see any doctor.
a. How quickly do you usually get seen?
Same Day49%
Next Working Day14%
Within 2 Working Days9%
Within 3 Working Days3%
Within 4 Working Days2%
5 or More Working Days8%
Does Not Apply10%
b. How do you rate this?
Very poor1%
poor6%
Fair19%
Good22%
Very Good30%
Excellent6%
Does Not Apply9%
No response7%
Q6 If you need to see a GP urgently, can you normally get seen on the same day?
Yes60%
No13%
Don't Know, I've Never Needed To23%
No response4%
Q7a How long do you usually have to wait at the practice for your consultations to begin?
Minutes or Less0%
6 to 10 Minutes21%
11 to 20 Minutes42%
21 to 30 Minutes25%
More than 30 Minutes9%
No response3%
Q7b How do you rate this?
Very poor2%
poor22%
Fair37%
Good25%
Very Good8%
Excellent0%
No response6%
Q8. Thinking of times you have phoned the practice, how do you rate the following:-
a. Ability to get through to the practice on the phone?
Very poor4%
poor8%
Fair26%
Good35%
Very Good20%
Excellent0%
Don't Know/Never Tried2%
b. Ability to speak to a doctor on the phone when you have a question or need medical advice?
Very poor2%
poor7%
Fair11%
Good19%
Very Good9%
Excellent4%
Don't Know/Never Tried41%
No response7%
These next questions ask about your usual doctor. If you don't have a 'usual doctor', answer about the one doctor at your practice who you know best.
Q9a. In general, how often do you see your usual doctor?
Always16%
Almost always30%
A lot of the time21%
Some of the time18%
Almost Never1%
Never1%
No response13%
Q9b How do you rate this?
Very poor0%
poor3%
Fair15%
Good35%
Very Good23%
Excellent9%
No response15%
Q10 Thinking about when you consult your doctor, how do you rate the following:-
a. How thoroughly the doctor asked about your symptoms and how you are feeling?
Very Poor0%
Poor0%
Fair9%
Good21%
Very Good32%
Excellent34%
Does not Apply0%
No response4%
b. How well your doctor listens to what you have to say?
Very Poor0%
Poor2%
Fair7%
Good24%
Very Good26%
Excellent36%
Does not Apply0%
No response5%
c. How well the doctor puts you at ease during your physical examination?
Very Poor0%
Poor0%
Fair6%
Good20%
Very Good27%
Excellent38%
Does not Apply6%
d. How much the doctor involves you in decisions about your care?
Very Poor0%
Poor1%
Fair8%
Good22%
Very Good25%
Excellent33%
Does not Apply2%
No response9%
e. How well the doctor explains your problems or any treatment that you need?
Very Poor0%
Poor2%
Fair5%
Good23%
Very Good21%
Excellent40%
Does not Apply1%
No response8%
f. The amount of time your doctor spends with you?
Very Poor0%
Poor2%
Fair10%
Good25%
Very Good27%
Excellent31%
Does not Apply0%
g. The doctor's patience with your questions or worries?
Very Poor1%
Poor3%
Fair7%
Good21%
Very Good27%
Excellent36%
Does not Apply0%
No response5%
h. The doctor's caring and concern for you?
Very Poor1%
Poor0%
Fair7%
Good24%
Very Good26%
Excellent36%
Does not Apply0%
No response6%
Q11 Have you seen a nurse from your practice in the past 12 months?
Yes (go to question 12)59%
No (go to question 14)36%
No response5%
Q12 Thinking about the nurse(s) you have seen, how do you rate the following:-
a. How well they listen to what you say?
Very Poor0%
Poor1%
Fair2%
Good5%
Very Good26%
Excellent23%
Does not Apply0%
No response43%
b. The quality of care they provide?
Very Poor0%
Poor0%
Fair4%
Good9%
Very Good19%
Excellent23%
Does not Apply0%
No response45%
c. How well they explain your health problems or any treatment that you need?
Very Poor0%
Poor1%
Fair4%
Good9%
Very Good17%
Excellent24%
Does not Apply2%
No response43%
d. Did you have confidence and trust in the nurse you saw or spoke to?
Yes, definitely48%
Yes, to some extent9%
No, not at all1%
Don’t know / can’t say1%
No response41%
If you know the name of the nurse you last saw, please write it here:
Q13 Would you recommend your GP surgery to someone who has just moved to your local area?
Yes, definitely57%
Yes, probably20%
No, probably not2%
No, definitely not0%
Don’t know3%
No response18%
Finally, it will help us to understand your answers if you could tell us a littel about yourself:
It will help us to understand your answers if you could tell us a little about yourself
Q14 Are you?
Male38%
Female60%
No response2%
Q15 How old are you?
Under 162%
16 to 4438%
45 to 6432%
65 to 7414%
75 or over7%
No response7%
Q16 Do you have any long-standing health illness, disability or infirmity? (By long-standing we mean anything that has troubled you over a period of time or that is likely to affect you over a period of time).
Yes47%
No44%
Don’t know / can’t say3%
No response6%
Q17 What is your ethnic group?
White54%
Black or Black British19%
Asian or Asian British8%
Mixed6%
Chinese0%
Other ethnic group5%
No response8%
Q18 Is your accommodation?
Owner occupied or mortgaged54%
Rented or other arrangements37%
No response9%
Q19 Which of the following best describes you?
Employed (full or part time, including self-employed)53%
Unemployed / looking for work1%
At school or in full time education4%
Unable to work due to long term sickness4%
Looking after your home/family5%
Retired from paid work20%
Other0%
No response13%
We are interested in any other comments you may have. Please enter them below. (Is there anything particularly good about your care? Is there anything you think could be improved? Do you have any other comments?)