TrainingPolicy:FeesandCancellations

1.Charging

Trainingischargedona slidingscaledependingonwhich membership the participant holds.

Thecurrentratesfor2017‐2018areshowninthetablebelow.Thesemaybeincreasedin line with inflation onan annual basis.

Fee / Standard / Early Bird / Start of year sale
Group members, income under £10,000 / £40 / £34 / £32
Group members, income over £10,000 / £60 / £51 / £48
Individual members and supporters / £80 / £68 / £64
Non-members / £120 / £102 / £96

Exceptionstothepricingstructureareasfollows:

  • Accreditedcoursesarenotincludedinthetableabove.
  • Half day courses are not included in the table above.
  • OccasionallyRedbridgeCVSareabletoaccessfully‐fundedtrainingcourses.Inthis case,nochargeismadetoparticipants, buta depositmay berequiredwhichwillbe

refunded onattendance.

  • Inhousetrainingcanbe provided.Pricesonrequest.

2.Bursaries

Any not‐for‐profitgroupsoperatingwithinthe LondonBoroughofRedbridge andwithan incomeoflessthan£10,000ayearcanapplyforabursaryentitlingthemtoafreeplaceon someofourtrainingsessions.TheorganisationwillapplytotheTrainingManager,inwriting,

andwillberequiredtodemonstratehowthetrainingwillbenefittheirorganisationand howtheywillsharetheirlearning.

3.Payment

RedbridgeCVSwillreserveaplaceonthecourseforaparticipant,subjecttoreceivinga completedbookingformandpaymentinfull.Paymentcanbemadebycash,chequeorBACS.

Placesareallocatedona‘firstcomefirstserved’basis.

Aconfirmationemailissenttoeachparticipantuponreceiptofacompletedbookingform. TheFinanceDepartmentwillinvoiceanyparticipants requestingthismethod ofpayment.

4.Non‐attendanceandcancellation

Ifa participant/organisationis unabletoattendbookedtraining,they arerequiredtoinform RedbridgeCVSinwritingoremail10workingdaysbeforethecourse.Thepaymentwillthen berefundedinfull.

IfthecancellationreachesRedbridgeCVSbetween10to7workingdaysbeforethecoursestart,theparticipant/organisationwillberefunded50%oftheirpayment.

IfthecancellationreachesRedbridgeCVSlessthan7workingdaysbeforethecoursestart,theparticipant/organisationwilllose100%oftheir payment.

Participantsareallowedtochangethenamedpersonattendingthecourseortransfertheir paymenttoadifferentcourseatnoadditionalchargeoncewithinasixmonthperiod.

IfRedbridgeCVScancelatraining course or inhousetraining sessionthenafullrefundwill bemade.

5.Privacypolicy

RedbridgeCVSprocessesallpersonaldatainaccordancewiththeUKDataProtectionAct1998.ThepurposesforwhichthisprocessingiscarriedoutareonthePublicRegisterof DataControllersonthe InformationCommissioner'sOfficewebsite–

Any sensitive personaldata (asdefinedintheDataProtectionAct)isonly processedwithyourexplicitconsent.

Wewillonlysharepersonaldatawiththirdpartiesifwearerequiredtodosoby UK law,as partofourcontractedserviceswithyouand/ortoprotectyou.

Noneoftheaboveaffectsyourrightsunderthelegislationtorequestacopyofthepersonal dataand/orsensitive personaldatawemayhold onyou.Suchrequestsmustbemadein writing,(emailisacceptable)andaddressedtotheDataProtectionOfficeratRedbridgeCVS. Pleasenotethatthecompanymaychargea£10.00administrationfeewhichispayablein advanceandnon‐refundable.

September 2017