UNITED NATIONS CHILDREN’S FUND (UNICEF)
KENYA COUNTRY OFFICE
VACANCY ANNOUNCEMENT“KCO/ICT/2014-054”
Duty Station – Nairobi
Posts: INFORMATION TECHNOLOGY OFFICER, NO-B Type of Contract: Fixed Term
Reference # KCO14103
Date of Issue: 06 August 2014Closing Date: 19August 2014
Applications are hereby invited from suitably qualified candidates to fill the above Fixed Termpositionof Information Technology Officer in UNICEF KenyaCountry Office (KCO).
Purpose of the Post: Under the supervision of the ICT Specialist, the ICT Officer is to provide technical, operational and procedural support and end-user services in the implementation, maintenance and improvement of information technology systems, procedures and activities of the office, in accordance with the ICT work plan, consistent with the Country Programme Management Plan. The incumbent will be directly assisting to ensure core and outsourced support services are effectively delivered and all ICT Servers and Local Site Administrator functions are optimally performed and supported by two ICT Assistants.
Major Duties and Responsibilities:
- Perform Liaison Functions with Outsourcing Partners and Vendors: Directly liaise and manage outsourced services and including all local and international vendors to ensure all contracted and outsourced services are optimally performed including all SLAs and contracts. Process payments and manage all records.
- Monitor Service Performance: Monitor outsourced services, Virtual Servers, LAN configuration for optimum availability and performance. Review KPIs weekly, monthly and yearly. Conduct customer surveys and supervise the service delivery of the core and outsourced support personnel. Organize regular meetings with accounts managers and key service focal points to ensure services are being delivered as per the agreed SLAs.
- Effective Customer Support and Training: Ensure effective customer support is provided to all users. Provide orientation and training to all staff in service support in conjunction with core and outsourced service personnel.
- Perform LSA Functions: Provide LSA (Local Site Administrator) functions for Active Directory, eSAF, VISION, Video Conference etc. to ensure access control and provide input to overall ICT systems management.
- Manage ICT Systems as per ICT Security Standards: Ensure through monitoring the confidentiality, integrity and availability of the ICT systems, LAN and other data security, including user access to computers and telecommunications systems. Monitor and support systems and users.
- ICT competency gap analysis and competency building: Assess the ICT competency requirements and gaps for users. Plan and conduct ICT training programmes based on the gap analysis for all the staff for improving competency with ICT systems and tools.
- Release Management of UNICEF Systems: Ensure timely release of all ICT hardware and software systems to the users. Liaise with Global Help Desk and other entities, vendors to ensure deadlines are met. Conduct life-cycle analysis and prepare replacement and disposal plans for obsolete ICT equipment.
Required Qualifications:
University degree or equivalent background in Computer Science, Information Science, Business Administration, Engineering, or related area. Certification in ITIL as asset.
Experience:
Two years of relevant professional work experience. At least three years’ experience in other technical areas, i.e network administration, support services management, messaging and database administration. Experience in an international organization is desirable.
Language:
Fluency in English and another UN working language required. Knowledge of local working language of the duty station an asset.
Competencies:
i) Core Values (Required)
Commitment
Diversity and Inclusion
Integrity
ii)Core Competencies (Required)
Communication [LevelII]
Working with People [LevelI]
Drive for Results [LevelI]
iii)Functional Competencies (Required)
Formulating Strategies and Concepts [LevelI]
Analyzing [LevelII]
Applying Technical Expertise [LevelII]
Learning and Researching [LevelII]
Planning and Organizing [LevelII]
Interested and suitable candidates should ensure they forward their applications along with their curriculum vitae, P11 (internal candidates should attach copies of their last two Performance Evaluation Reports), to:
The Human Resources Manager
UNICEF Kenya Country Office
Email address:
Please indicate Reference No. “KCO/ICT/2014-054”in the email subject.