Quick Reference Guide for
CustomNet Spectrum
TouchPhone/Analogue Handset
This card is intended as quick and easy reference guide on how to use your handset. The following features are recommended for efficient operating. A short explanation of each feature is also given in this guide. Should you require any information regarding activation codes, Directory Numbers (DNs) or changes to any features please contact your Business Communications Manager.
Automatic Callback (Ring again)
When your line and the called line are free Automatic Callback rings you and the call is automatically connected as you lift the receiver.
You may only have one Automatic Callback request active at any one time. If you activate another Automatic Callback on a second busy station, the first activation is overwritten. This feature only applies if both originating and terminating stations belong to the same CustomNet Spectrum system.
To Activate
Upon hearing a busy tone from the dialled station: Press the Recall button. You hear Special Dial Tone. Dial *71. Wait for Confirmation Tone. Hang up.
To Answer
You hear a distinctive ring. Pick up the handset. Called party is rung. You hear ring tone until call is answered.
To Cancel
Listen for dial tone. Dial #71. Wait for Confirmation Tone. Hang up.
Call Forward All Calls
Forward all incoming calls to a location of your choice. This gives you the ability to direct calls to another station within your office. You may also have been provided with the option to forward your calls to any location across Australia where you want your calls to be answered.
To Activate
Listen for dial tone. Dial *78. You hear Special Dial Tone. Dial the number to which calls are to be forwarded. Wait for Confirmation Tone. Hang up.
To Cancel
Listen for dial tone. Dial #78. Wait for Confirmation Tone. Hang up.
Call Forward Busy
Forwards your incoming calls to a predetermined station within your CustomNet Spectrum system when
you are busy on a call.
When “Call Forward All Calls” is activated it takes precedence over “Call Forward Busy.”
To Activate
Listen for dial tone. Dial *76. You hear Special Dial Tone. Dial the number to which calls are to be forwarded on busy. Wait for Confirmation Tone. Hang up. Your calls will be forwarded to:
To Cancel
Listen for dial tone. Dial #76. Wait for Confirmation Tone. Hang up.
Call Forward No Answer
Forwards your incoming calls to a
predetermined station within your CustomNet Spectrum system when these calls are not answered within a prescribed time.
When “Call Forward All Calls” is activated it takes precedence over “Call Forward No Answer.”
To Activate
Listen for dial tone. Dial *77. You hear Special Dial Tone. Dial the number to which calls are to be forwarded on no answer. Wait for Confirmation Tone. Hang up. Your call will be forwarded to:
To Cancel
Listen for dial tone. Dial #77. Wait for Confirmation Tone. Hang up.
Call Hold
To place a call on hold indefinitely,
(Exclusive Hold) providing neither party terminates the call. You may not make or receive other calls while the existing call is on hold.
To Activate
Tell the party you are placing them on hold. Press the Recall button. You hear Special Dial Tone. Dial *74. Wait for Confirmation Tone. Hang up. Call is now on hold. Your phone will ring every 30 seconds as a reminder that you have a held call.
To Retrieve Held Call
Pick up the receiver.
Consultation Hold
Talk privately with a third party before
returning to held call, transferring the call or establishing a Three-way Conference.
To Activate
Press the Recall button. Original call is now on hold. You hear Special Dial Tone. Dial the third party. Consult with third party.
To Return to Held Call
Ask the third party to hang up. Press the Recall button.
Call Park
Park a call against the station on which the call is answered or placed and retrieve the parked call from any other station in the CustomNet Spectrum system.
For example, to consult a PC located a distance from your desk to answer a caller’s questions. You can park the call, go to the PC, pick up the nearest phone to the PC, dial the call park code, your station where the call is parked and answer the questions without having to return to your desk.
To Activate
Press the Recall button to place the call on hold. Dial *75. Wait for Confirmation Tone. Hang up. The call is now parked against the number of that station.
To Retrieve
Dial #75 followed by the station number against which the call is parked.
Call Pick-up
Answer incoming calls to other stations in your defined Call Pick-up Group.
To Activate
Pick up the receiver.
Dial *80.
Call Transfer
Transfer calls to other stations within your CustomNet Spectrum system.
If you have the necessary class of service you may transfer outside your CustomNet Spectrum System.
To Transfer
Press the Recall button. Ask the caller to wait. Listen for dial tone. Dial the station to which the call is being transferred. Tell the answering party you are transferring a call. Press the Recall button or hang up.
To Return Original Caller. If the called station is busy, there is no answer or you are transferred to an answering machine, press the Recall button twice.
Call Waiting
Be alerted to and answer an additional incoming call during ongoing phone conversation.
Once you hear the call Waiting Tone you may choose to ignore it, place the first call on hold, alternate between the two calls or terminate one of the calls.
If you hang up from the first call, the phone will ring and you will be connected to the second party.
To Activate
Listen for the Call Waiting Tone. Tell the first party you are placing them on hold. Press the Recall button. First party is now on hold and you are able to converse with the second party.
To Return to original caller, press the Recall button. You can continue in this way alternating between calls until one party hangs up.
Three way Conference
This feature allows you to establish a telephone conference call between you and two other parties. This feature is useful if::
a) you need to discuss an issue urgently with two other people and establish a mutually agreed upon solution.
b) you are unable to meet face to face with the two other parties.
c) you are already speaking to the second party who has a question which you both need answered by the third party.
To Activate:
Call the first party.
Explain you will be adding another party and why. Press the Recall button.
This places the first party on hold and returns dial tone. Dial the other party.
Explain you are establishing a conference call .Press the Recall button to connect all parties.
Note: if the second party does not answer, you receive busy tone or you are forwarded to an answering machine, press the Recall button twice to return to the first party.
To Cancel:
Each party hangs up.
If only one party hangs up, the remaining two parties may continue talking as long as one of the parties is within the CustomNet Spectrum system.
SPEED CALLING
Allows you to place calls to a designated list of frequently called numbers using either a 1 digit (short list) or 2 digit (long list) code. The short list consists of codes 0-9 and is for your exclusive use. The long list consists of codes 00-69 and can be used as an individual list or a shared list.
To Store
Short List Lift the receiver. You hear dial tone. Dial *98 followed by: the code you wish to assign to the telephone number (0-9); the telephone number;
# (hash mark).You hear Confirmation Tone. Hang up.
Long List
Lift the receiver. You hear dial tone. Dial *99 followed by:
the code you wish to assign to the telephone number (00-69); the telephone number; # (hash mark).You hear Confirmation Tone. Hang up.
Use Speed Calling:
Lift the receiver.
Dial * plus the 1 or 2 digit code followed by # (hash mark).
Change Speed Calling
Lift the receiver. You hear dial tone. Dial *98 (for 0-9 codes) Dial *99 (for 00-69 codes) followed by the code you wish to be changed, or the new telephone number to be stored, # (hash mark).You hear Confirmation Tone. Hang up.
Delete Speed Call
Lift the receiver. You hear dial tone. Dial *98 (for 0-9 codes)
Dial *99 (for 00-69 codes) then the code you wish to be deleted, followed by # (hash mark). You hear Confirmation Tone. Hang up.
SPEED CALLING LISTS
Name CODE Telephone No.
______00______01______02______03______04______05______06______07______08______09______20______
Call Pick Up Group
Other numbers in your Call Pick-up Group are:
______
______
______
______
FAULT REPORTING
Dial:
______
Your station number is:______
For any communication needs Contact
______
® CustomNet Spectrum is a registered trademark of Telstra Corporation Limited