AGE UK HERTFORDSHIRE

PERSON SPECIFICATION

POST TITLE: / Team Leader Mental Health Hospital Discharge and Hospital Discharge
The requirements stated below relate solely to the duties and responsibilities laid out in the Job Description. Applicants should provide evidence of their ability to meet the following criteria. NB: In your personal statement on the application form, you should cover all criteria in turn, as each will be assessed and marked during short-listing.
CRITERIA / Method of Assessment
KNOWLEDGE
1 / Knowledge of health, mental health and social care services (Desirable) / A & I
SKILLS & ABILITIES
2 / Self confidence and self motivated with an optimistic attitude; (Essential) / I
3 / Highly articulate with excellent persuasive skills (Essential) / I
4 / A commitment to quality standards and achieving results (Essential) / A
5 / Excellent written communication skills (Essential) / A & I
6 / Ability to manage and motivate staff and volunteers (Essential) / A & I
7 / Competence in the use of computers and a high level of literacy in databases, Word and E mail; (Essential) / A & I
8 / Good organisational skills(Essential) / A & I
9 / Good understanding of the issues faced by older people, in particular with housing and community care (Desirable) / A & I
10 / Practical technical knowledge of office systems; (Desirable) / A
11 / Presentation skills; (Desirable) / A
12 / Encourages continuous improvement; (Desirable) / A
13 / Adaptability (Desirable) / A
14 / Ability to promote service using publicity materials (Desirable) / A & I
15 / Ability to involve clients e.g. focus groups. (Desirable) / I
EXPERIENCE
16 / Working in the public sector or a charitable organisation providing services to the public and carrying out client assessments. (Essential) / A & I
17 / Project management experience (Essential) / A & I
18 / Experience of monitoring and evaluation; collect statistical information, conduct trend analysis, and feed back information to support service planning and development (Essential) / A
19 / Experience of managing a budget (Essential) / A
20 / Use of computer database systems and office applications software; (Essential) / A
21 / Experience of providing structured supervision and appraisal (Essential) / A & I
22 / Managing a diverse workforce (Essential) / I
23 / Working with volunteers; (Desirable) / A & I
24 / Experience of delivering services to clients (Desirable) / A & I
25 / Successful partnership working with multi-agencies (Essential) / A & I
QUALIFICATIONS, TRAINING & EDUCATION
26 / A good level of higher education with a graduate level qualification and evidence of continual self development. (Desirable) / A
27 / Training and qualifications in management and managing people; (Essential) / A & I
28 / A qualification in health & safety (Desirable) / A & I
ATTITUDE & PERSONAL CIRCUMSTANCES
29 / Full driving licence and daily use of a car (Essential) / A
30 / Accessibility to all AUKH Offices and a willingness to travel extensively (Essential). / A & I
31 / Willingness to work with a flexible attitude; (Desirable) / I
32 / Knowledge of Hertfordshire (Desirable) / A & I
METHODS OF ASSESSMENT: KEY TO ABBREVIATIONS
A / Application Form (these are also shortlist criteria)
I / Interview
E / Exercise

Age UK Hertfordshire staff and volunteers agree to work within our following organisational behaviours.

·  Strives for Excellence – works towards the highest possible quality in everything that they do

·  Works in Partnership- Works with individuals and other organisations and ensures communication and collaboration

·  Respectful Towards Others – works together to create an environment in which people treat each other with respect

·  Innovative and Willing to Learn – embraces learning and innovation to reflect change and to meet the challenges of the future

·  Inclusive and Open- welcomes input from all – valuing openness and having a non-judgmental approach

·  Demonstrates Integrity – is honest, transparent and accountable in all dealings both internally and externally

·  Supports Colleagues – Works flexibly and cooperatively to support and develop everyone involved in our charity. Promotes teamwork and assists colleagues and the organisation to achieve its goals.

·  Champions the Cause – Actively supports the charity, by raising awareness, promoting services and contributing towards the aims and objectives of Age UK Hertfordshire

Team Leader MHHDS/HDS revised March 2012 1