CALIFORNIA STATE UNIVERSITY, LONG BEACH
COLLEGE OF HEALTH AND HUMAN SERVICES
HEALTH CARE ADMINISTRATION PROGRAM
HCA 410 – Health Care Management and Organization
Fall 2009
Instructor: Brenda Freshman, PhDOn Campus:
Campus Phone: 562/985-1962
Campus Office Hours: Mon. Tue. & Wed. 2:30-3:30, & by appt..
Office Location: ETec-101
Cell Phone: 310-498-3829 / Course: 2724
Class Meets: Mondays 4-6:45 pm.
Class Room: SPA-110
Additional Contact Information:
HCA Program Administrative Coordinator: Deby McGill,
Tel. 562/985-5694; fax 562/985-5886
Course Description
Prerequisite/Corequisite: HCA 402. Introduction to health care management practices and concepts. Planning, decision-making, influencing, and effecting change. Effects of environment, technology and human behavior on organizational design. (Lecture.) Letter grade only (A-F).
Teaching/Learning Objectives
Students who have completed this course should be able to:
· Define the functions of management in a health care setting;
· Identify and discuss major behavioral science principles related to leadership;
· Plan and conduct effective meetings;
· Work effectively as a team member or leader; and
· Communicate orally and in writing on healthcare management problems and their resolution
· Apply intrapersonal and interpersonal skills in the field with your service learning partner.
· Analyze the patterns and challenges of the three hat challenge for your service learning partner administrators, aka wearing the hats of management, service provider and patient.
Required Texts:
1. Liebler, J.G. & McConnell, C.R. (2007, 5th edition). Management Principles for Health
Professionals. Sudbury, MA: Jones & Bartlett.
2. Whetton, D & Cameron, K, (2007) Developing Management Skills, 7th Edition. Upper Saddle River, NJ: Prentice Hall
*Additional required cases and articles might be provided by the instructor posted on Beachboard and/or distributed in class.* (*If you miss a class lecture it is your responsibility to procure materials distributed.)
CLASS SCHEDULE AND ASSIGNMENTS
Session # - Date / Topic / Reading Assignments, Activities & Deliverables*1 August 31 / Introduction, Course overview
Health Care – The Changing Scene / Review syllabus, ask questions.
MPHP = Chapter 1 (402)
Service Learning Article
September 7 / Labor Day / Develop SL proposal
2 September 14 / The Challenge of Change
Developing Self-awareness
Leading Positive Change / MPHP = Chapter 2
DMS = Chapter 1 & Chapter 10
3 September 21 / Today’s Concept of Management
Communication
Building Relationships / MPHP = Chapter 3 & Chapter 14
DMS = Chapter 4
4 September 28 / Committees & Teams
Building Effective Teams / MPHP = Chapter 9
DMS = Chapter 9
Teams Formed*
5 October 5 / Decision Making
Conducting Effective Meetings / MPHP = Chapter 5
DMS = Supplement C
6 October 12 / Planning & Organizing / MPHP = Chapter 4 & Chapter 6
7 October 19 / Controlling & Budgeting
Time and Stress Management / MPHP = Chapter 7 (450) & Chapter 8
DMS = Chapter 2
8 October 26 / Midterm / Material from Weeks 1-7
November 2 / Virtual Class (Campus Closed) / Service Learning Applications & Reflections
9 November 9 / Solving Problems Analytically & Creatively / DMS = Chapter 3
10 November 16 / Training & Development
Motivating Others / MPHP = Chapter 11 (312)
DMS = Chapter 6
Ind. Write Up Format Presented**
11 November 23 / Adaptation, Motivation &
Conflict Management
Managing Conflict / MPHP = Chapter 10
DMS = Chapter 7
12 November 30 / Authority, Leadership, and Supervision;
Gaining Power and Influence
Empowering and Delegating / MPHP = Chapters 12
DMS = Chapter 5
DMS = Chapter 8
13 December 7 / Day to Day Management
Team Presentations / MPHP = Chapter 15
14 December 14 / Team Presentations
Final / Individual Presentation Write Up Due
**Instructor reserves the right to alter or change assignments. Changes in the syllabus will be announced in class, via email and on the beachboard. It is a student’s responsibility to remain updated on course changes.
E. Other Requirements: E-mail address and Internet access to use the online BeachBoard course software system. If you have trouble with registration, contact the CSULB Technology Help Desk by phone at 562-985-4959 via e-mail at or in-person at the North Campus Center. NOTE: Use Internet Explorer as your browser for BeachBoard
F. Methods of Evaluation
Learning Activity Pts.
Assigned Reading Exercise…………………… / 36 (3 x12)In Class Exercises…………….…………………….. / 60 (5 x 12)
Mid Term……………………………………………… / 45
Final……………………………………………………… / 46
Service Learning Proposal / 40
Service Learning Reflections / 40
Service Learning Summary ……………….. / 45
Presentation (team) ………………………….. / 45
Peer Feedback……………………………………. / 30 (15 x2)
Participation……………………………………….. / 13
Total Points / 400
Grading
A 90%+ C 70- 79% F below 60%
B 80-89% D 60-69%
G. Assignments
G1. Assigned Reading Exercise (3pts x 12):
For each class session (except the first session) where reading is assigned, you will be given a task related to the reading to complete during the week and bring back to class to share in small groups. These assignments will vary with the topic and will be fully explained in each previous class session before they are to be completed and presented.
G2. In Class Exercises (5pts x 12)
Each class session there will be an exercise and a written deliverable associated with it. Sometimes these will be team activities, in those cases everyone on the team will receive the same score. Sometimes the deliverable will be an individual assignment.
G3. Exams (midterm - 45 pts and final – 46 pts)
There will be a mid-term and a final exam (short answer, mini-essay, multiple choice/T-F format). The exam questions will come from the readings, class lectures, and student presentations. The mid-term will cover the first 7 weeks of instruction; the final will be cumulative, emphasizing material from weeks 8-15. Students absent for either the mid-term or final exam must provide written third party documentation of unforeseen and unavoidable circumstances in order to be eligible to take a make-up exam. Disabled students who qualify for alternative testing arrangements, please advise the instructor at least 2 weeks prior to the exam.
G4. Team Presentations (45pts)
In your teams you will create and deliver a presentation demonstrating your acquired knowledge about management processes and healthcare organizations. The presentation should demonstrate concepts, skill sets and theories presented in course and/or relevant to the course material and objectives. These presentations will be 30 minutes with additional 10 minutes for Q and A. You will form teams and create your presentations as part of the course work. Additional information and guidance for the presentation will be delivered and discussed in class room sessions.
Grading is based on clarity of presentation, the degree of class involvement you’re your presentation encourages, cooperation with team mates. An anonymous team rating form will be used to rate your team members. Class members will participate in rating each presentation the peer presentation feedback form.
G5. Peer Presentation Feedback Form (15pts x 2)
During presentations each student will provide feedback to their own team as well as each of the other teams. These feedback forms will be reviewed by the instructor and points will be tabulated on the following criteria (honesty, depth, inclusion of both positive comments and opportunities for improvement, & legibility)
G6. Service Learning Proposal (40 pts)
The SLP will include 1. Proposed site, 2. Reasons for selecting this site. 3. Identification of which stakeholder groups you will be interacting with. 4. Your proposed duties and hours. 5. SL Agreement to be signed by your contact/supervisor.
G7. Service Learning Reflection Journal (40 pts)
A continuous log to be written in after each visit to the site including:
1. How you contributed to the organization/clientele
2. What you learned that visit.
3. Feelings – times of joy, times of stress/or tension
4. What course concepts apply to what you are experiencing on site?
5. Organizational/process or system improvement suggestions.
G8. Service Learning Summary (45 pts)
3-4 page paper including.
1. Overview/introduction to the organization.
2. Your roles and responsibilities as a volunteer and how well you fulfilled them.
3. What you learned about perspective taking from each of the stakeholder groups you interacted with.
4. What management/leadership styles did you observe? How did these different styles effect behavior and productivity in the workplace?
5. How this experience can make you a better manager/leader.
6. Your feelings about participating in this project.
G9. Participation (1pt X 13)
You are expected to engage with the material, ask questions, respond with answers and participate fully in the class session. In order to do this you need to be in class. There will be a attendance roster that you must sign each session to eligible for this point. Point will be earned for verbal AND written participation in exercises.
H. Class Preparation.
You are expected to have read the assigned readings before the class session, to be
prepared to comment on the material (including the exercises) and to actively participate in
class discussions. Lectures will cover highlights of the reading and include supplementary
information. If you have trouble understanding what you read or hear, please ask for
clarification in class or make an appointment with me to discuss the problem area(s). Disabled students requiring special accommodations, please advise instructor.
I. Class attendance is critical.
Each unexcused absence will lose 6 points for the day, per the grading assignments identified above. 5 pts lost for the in-class exercise, 1 pt lost for participation. There will be no make up opportunities for unexcused absences. However if you have one unexcused absence you can make up the points through extra credit activities. See that section below.
Excused absences will have the opportunity for a make-up assignment to regain the 6 lost points. Excused absences must conform to university policy. THERE WILL BE NO EXCEPTIONS. Make-up assignments and documentation for excused absences must be turned into the professor within 2 weeks of the absence date. It is the student’s responsibility to provide documentation and meet with the professor for to obtain the make-up assignment.
Attendance policy conforms to University policy: http://www.csulb.edu/divisions/aa/grad_undergrad/senate/documents/policy/2001/01/.
J. Virtual Sessions
Due to Budget Cuts there is a potential for additional furlough days. This will mean that additional days of class might be held “virtually.” This does not necessarily mean learning stops for the course. On-line assignments are likely to be given and you will still be responsible, at the exam level, for material in the syllabus and any other additional material handed out by the professor in class or on-line.
K. Extra Credit:
Up to 10 extra credit points maximum
Submit a 1-page abstract and commentary of a book, article (published since 2003, must be health care management related) (up to 3 points).
Attend a HCA Student Forum meeting or event(2 points), (use the HCASF student forum sign in sheet to prove attendance. ) Join 2pts, must attend at least 2 meetings to receive pts.
Attend other professional healthcare association meetings (up to 3 points); provide a 1 page summary of the event including What you learned? Who you spoke to? Follow up? Application to your career development as a manager.
Invite a guest speaker to class; discuss with instructor first before oct. 1 (5 points)
L. Cheating And Plagiarism. Please be aware of and ensure that your behavior conforms to University Policy. See: http://www.csulb.edu/divisions/aa/curriculum_handbook/catalog/05-06/documents/regs.pdf. Although the University catalog does not cover this aspect of plagiarism, please be aware that it is NOT acceptable to submit the same paper for two courses. If you want to write a paper on the same topic area for two different courses, you must submit two different papers. If I discover that you have submitted the same paper for another course, you will receive a failing grade for your paper in this course.
M. Performance Expectations and Deadlines. Assignments are due on the date specified. Late assignments lose 10% of points for each day past the deadline.
N. Withdrawal policy. Per University policy; see: http://www.csulb.edu/divisions/aa/grad_undergrad/senate/documents/policy/2002/02/. Withdrawal after 2nd week and before final 3 weeks “permissible for serious and compelling reasons;” instructor will evaluate student withdrawal requests on a case by case basis.
O. Bibliography and Additional Readings and On-Line Resources
Sharon Buchbinder, Nancy Shanks, Introduction to Health Care Management. Jones and Bartlett. 2007.
Nancy Borkowski, Organizational Behavior in Health Care, Sudbury, MA.,Jones and Barlett, 2005.
Arthur Coman, Harold Bexton, (Eds.), Group Relations Reader 1. A.K. Rice Institute. 1975 (Classic)
Ralph Kilmann, Ines Kilmann & Associates. Managing Ego Energy. Jossey-Bass. 1994.
Anthony Kovner, Duncan Neuhouser. Health Services Management, a book of cases. (5th ed.) Health Administration Press: Chicago. 1997.
Harold Leavitt, Louis Pondy, David Boje (Eds.). Readings in Managerial Psychology. The University of Chicago Press: Chicago. 1989.
Joan Leibler, Charles McConnel Management Principles for Health Professionals. Sudbury, MA: Jones & Bartlett. 2004.
Stephen Shortell, Arnold Kaluzny, Health Care Management, Organization Design and Behavior. (5th Edition) Thomson Delmar, 2006.
Jonathon Rakich, Beautfort Longest, Jr., Kurt Darr. Cases in Health Services Management. (3rd ed.) Health Professions Press. 1995.
Q. Supplemental Reading List
Bennis, W., Spreitzer, G., & Cummings, T. (2001). The future of leadership. San Francisco: Jossey-Bass.
Blanchard, K. & Johnson, S. (2004). The one minute manager. New York: HarperCollins.
Cohen, N.H. (1999). The mentee’s guide to mentoring. Amherst, MA: HRD Press.
Covey, S.R. (1989). The seven habits of highly effective people. New York: Simon & Schuster.
Drucker, P. (1986). Managing for results. New York: HarperCollins.
Evashwick, C. & Riedel, J. (2004). Managing long-term care. Chicago: Health Administration Press.
Hammer, M. & Champy, J. (2001). Re-engineering the corporation: A manifesto for business revolution. New York: HarperBusiness.
Hurd, J. (2002). The everyday genius: Profiting from your strengths and making your weaknesses irrelevant. Claremont, CA: Freedom Hills Press.
Katzenbach, J.R., & Smith, D.K. (1993). The wisdom of teams: Creating the high-performance organization. New York: HarperCollins.