Wonderland Audio
When entering the Wonderland World, it is important to make sure that your headset and microphone are setup accordingly. Below you will find a guide on how to setup your headset and also what to do if you experience any problems such as feed back or your microphone not working.
Setting up your microphone and headset
1)Plug in your head set
2)Once the head set is connected, click on the volume icon next to the clock in the bottom right of the desktop screen.
3)A window like this will appear
4)Go the device settings by clicking this icon.
5)Find the levels section and make sure the microphone level is set to 0.
6)Launch wonderland.
7)When loaded into world, click on Tool>Audio>Test Audio (pop up will open in new window)
8)Make sure that your headset is selected in both the drop down lists.
9)Click test audio and follow the onscreen instructions
10)Once completed, click okay and wait for the sound of two beeps to signify your headset working.
11)Test your microphone. You should see the name above your head turn red to identify your transmitting.
Common problems
Common problems we have experienced with our students are audio feed back and sometimes the microphone not working once wonderland has launched and the client has entered world. Below are the fixes for these two problems we have found.
Audio not working
If your audio cuts out during your wonderland experience, then follow these steps to try and correct the issue.
1)Make sure your headset is plugged in and hasn’t been accidentally worked loose or been disconnected.
2)In Wonderland, go to Tools>Audio>Test Audio
3)Make sure your headset and microphone are selected in the drop down boxes.
4)Click test and follow the instructions. Once finished your microphonme should be working.
5)If this hasn’t fixed your problem then restart wonderland.
Audio Feedback
Wonderlands audio can cause microphones to become very sensitive to sound. If there is too much noise a feedback loop can happen which will cause a whine noise to emanate from world. If this happens;
1)Mute your microphone, either by clicking the mute button located on the ear piece of your head set or via the volume control in the bottom right of your screen.
2)Move yourself away from other members in the group.
3)Un mute your microphone and wait a couple of seconds to see if the noise returns.
4)Slowly move back towards the group.
5)If the problem returns then move away from the group and repeat the steps 8 – 12 from the “setting up your microphone section.”