Portfolio for Folioz Managing for Service Quality (MSQ)

Portfolio for FOLIOz – Managing for Service Quality (MSQ)

Group-supported Route

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The main purpose of the portfolio is towards your course assessment, by allowing you to demonstrate the skills you develop. However, we are also aware that the completed portfolios contain much valuable material, which we can use for training, evaluation, sharing good practice and publicising these courses. If you specifically do not wish us to use any material from your portfolio for these functions, please tick the box below:

I do not agree to the FOLIOz team using material from my portfolio for training, sharing good practice, course evaluation or publicity.

** Please note that this portfolio includes a suggested word count for each exercise. This is for guidance only, you will not be penalised in any way for being above or below the suggested amount.**

#5 – Total Quality Management – Individual Exercise

Suggested word count = 500 words

#6 - Buddy Group Icebreaker

Suggested word count = 200 words

#8 - Measuring Service Quality - Individual Exercise

Suggested word count = 200 words

#10 - Performance Measurement – Buddy Group Exercise

Suggested word count = 200 words

#12 - The Balanced Scorecard - Individual Exercise

Please note there is no suggested word count for this exercise as it involves copying and pasting only.

#14 - Benchmarking – Buddy Group Exercise

Suggested word count = 400 words

#17 - Improving Quality - Individual Exercise

Suggested word count = 350 words

#18 – The Cost of Quality – Individual Exercise

Suggested word count = 200 words

#20 – Impact – Individual Exercise

Suggested word count = 250 words

#23 - Measuring Impact – Buddy Group Exercise

Suggested word count = 300 words

#25 - Quiz

Please note there is no suggested word count for this exercise as it involves recording your answers to the multiple-choice quiz questions only.

#28 - Maintaining Quality - Individual Exercise

Suggested word count = 300 words

#29 - Service Excellence - Reflection

Suggested word count = 150 words

#30 – Course Summary - Reflection

Suggested word count = 200 words

#31 - Farewell Message to Buddies

Suggested word count = 100 words

Have you filled in the course evaluation form? (Please tick box)

YesNo

Congratulations you have now completed your portfolio. Please return it by Friday 23 October 2009 to Please head your email: “MSQ Portfolio”. You will receive acknowledgement of your submission. If you do not, please contact .