Job Specification
Job Title: / Night Porter – Young Persons ServiceScale & Family: / CCG Scale 1 plus enhancement for night working
Reporting To: / Project Manager
Job Purpose: / To provide a night porter service ensuring the safety and security of the building and its residents
Job Responsibilities What the job holder has to do in order to achieve the job purpose
Responsibilities / Key Components / Approx% of TimeSite Management /
- Operate security surveillance equipment and report any faults.
- Book residents and visitors in and out of the building and log all relevant information.
- Conduct regular security checks including fire alarm, emergency lighting and fire extinguishers and report any concerns.
- Log and report any repairs observed on duty or reported by residents.
- Log all complaints, accidents, potential risks, and incidents of anti-social behaviour in accordance with policies and procedures.
- Ensure the Smart team and Duty Manager are aware of any incidents that occur in line with procedures.
- Undertake ongoing training and development as agreed with the Project Manager.
- Work within an agreed rota so that the appropriate staffing cover is maintained.
- Keep a day-to-day log of events and happenings when on duty and ensure effective handover of information to relevant staff.
- To attend and manage any emergency situations relating to the building, residents, NCHA staff or visitors.
Health and Safety /
- Maintain a safe and healthy physical environment for tenants and staff
- Implement emergency procedures
Decision Making Responsibilities
Key Job Elements
- Work on rota/shift system, including Bank Holidays and weekends
- Use NCHA job specific IT/ technical systems as required
- Lone Working
Working relationships: external and internal
- Tenants
- Families/carers/personal networks of tenants
- External agencies e.g. social services, health agencies, police, education/training providers
- Other NCHA staff
Person Specification– For selection for interview and testing
The experience, qualifications, knowledge and skills needed by the job holder to do the job
Necessary role related knowledge, skills and experience at selection for interview:Demonstrate....
a)Experience and understanding of professional boundaries when working with a vulnerable client group
b)Basic level of numeracy and literacy
c)Good communication skills including listening
d)Ability to diffuse difficult situations
e)Experience of lone working and using own initiative
Competencies - The competency that needs to be consistently displayed by the job holder to achieve the job responsibilities
Core Competencies / Level / Role Specific Competencies / LevelMeeting Customers’ Needs / 1 / Care & Support / 1
Achieving Quality Solutions / 1 / Planning and Organising / 1
Working Well Together / 1 / Problem Solving Decision Making / 1
Innovative & Adaptable to Change / 1 / Influencing and Persuading / 1
Understanding the Business its Environment / 1
Page 1 of 1
Night Porter September 2015 – Young Persons