SalesForce.com/ CRM Database Administrator

An exciting new role has arisen within IBI’s & Datamonitor’s central London offices combining customer service and database administration. Reporting to the Head Global CRM, you will provide day-to-day operational & technical support for Salesforce.com to the Datamonitor and IBI Group's users globally, supporting our Sales, Marketing, Client Services, Analyst, Consultant and Back Office teams. You will collaborate with a small but high performing and engaged CRM support team that excels at supporting the business users.

KEY RESPONSIBILITIES:

·  Ability to work across a diverse range of business cultures

·  Maintain user roles, security, profiles, workflow rules, reporting, dashboards, territories and data integrity.

·  Understanding and experience of integration of Salesforce.com with other systems and applications

·  Demonstrate understanding of multiple business processes and practices and how to support in CRM

·  Deliver against key team and business metrics and manage specific personal goals

·  Make recommendations; gain support and implement improvements and other investments to drive optimal efficiency and adoption throughout the organization.

·  Deliver training to user groups and contribute in the development of global training and communication approaches

·  Contribute to the drive for continuous improvement of data quality, working closely with the data research teams.

·  Support various projects company-wide related to SalesForce.

·  Collaborate with Informa’s CRM management to drive synergies and best practices in CRM

SKILLS REQUIRED:

·  Previous CRM support experience (experience of supporting SalesForce.com or another CRM System)

·  Proven customer service, technical support and strong relationship building skills.

·  Evidence of supporting effective business solutions in CRM that generated measurable returns to the business or increased adoption

·  Experience in the development of face-to-face, hardcopy or video training materials, and delivery of training to user groups

·  Experience of improving data quality, building lists and maintaining records in CRM.

·  Excellent verbal and written skills

·  Excellent organizational skills, time management and attention to detail

·  Intermediate Excel, Word, PowerPoint & MS Project

·  Knowledge of Demand Tools, Dataloader and Excel ConnectorBasic SQL advantageous but not essential

·  SalesForce accreditation advantageous but not essential

To apply please send your CV and covering letter to recruitment@datamonitor quoting reference number CRM/02/2011