Volunteer POSITION DESCRIPTION
Volunteer Position: Reception Support Volunteer
Direct Supervisor: Siobhan Morgan, Senior Receptionist
Additional Support: Lilly Kitson, Volunteer Manager
Approval: Lilly Kitson; Siobhan Morgan, Anna Hutchison
Review & Revision: Negotiated at request of volunteer or supervisor
About Us
Carrington Health is a not-for-profit organisation that provides a range of health services to the local area.We deliver effective and innovative health programs and partnerships that make a difference to those at risk and the broader community. We provide Allied Health Services, Children's & Family Health Services, Dentistry Services, Diabetes Services, Counselling and Social Support Programs.
Carrington Health is committed to creating and maintaining a fair and inclusive working environment which fosters diversity among employees, and aims to provide a sustainable work-life balance throughout their employment.
The Role
This role is vital for supporting the busy and vibrant atmosphere of our Reception area including services such as Good Life Gym clients and Dental patients.
Key Tasks
· Greet and provide directions to clients arriving at reception areas;
· Support HAT in preparing letters, brochures, pamphlets and other tasks as needed;
· General administrative duties which support reception, including:
o Assisting with mailing and letters
o Preparing client information packs
o Sorting slips for invoicing
o Photocopying and laminating documents
o Assist with scanning and archiving for client records as required
· Ensure the reception area resources are restocked and updated, including:
o Pamphlets
o Brochures
o Posters
Reporting & Recording:
· Record and report information if required.
· Participate in evaluation activities related to the program if required.
Occupational Health and Safety:
· Follow and promote safe work practices, procedures and instructions as per Carrington Health OHS for staff.
· Report all hazards or incidents that cause or may cause harm;
· Undertake required training in fire and emergency evacuation procedures as required by Carrington Health.
Organisation:
· Participate in meetings and activities that contribute to the ongoing improvement of the program, team or CH only if negotiated.
Skills and Experience
Qualifications Skills & Experience
· Relevant community work or employment experience.
· Mandarin and Cantonese speakers are highly desirable.
· Farsi speakers are desirable.
Generic skills
· Excellent communication, interpersonal and team work skills, ability to establish relationships with clients and community members involved in the program.
· Capacity to follow guidelines and give feedback and ideas.
· Ability to be flexible.
· Computer literacy and the ability to use photocopiers etc.
Police Records Check
· Police Checks are required for all volunteer roles at Carrington Health.
· A volunteer applicant will not automatically be disqualified on the basis of having a negative police record. Consideration will be given to the relevance and timing of the offence. The results of police records checks and Working with Children Checks are treated in the strictest confidence.
Commitment and Hours
· One day per week (Monday, Wednesday or Friday)
· Ideally available from 8.30am – 12:30pm
· 8.30am – 10.00am is focused on greeting clients; 10:00am – 12:30pm is focused on administration support.
Training Provided
· Carrington Health volunteer induction with Volunteer Manager
· Role specific orientation with supervisor and Program Managers
Agreement
I______understand the role, duties and responsibilities as outlined above.
______Date:______
Manager______Date:______
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Volunteer Position Description