ST LUKE’S HOSPICE
ROLE PROFILE
Post Title:Volunteer Co-ordinator
Responsible To:Volunteer Development Manager
Accountable To:Head of HR
Overall Purpose of the Role
To provide operational support toSt Luke’Managers and retail staff in relation to the recruitment, training, supervision and deployment of volunteers and liaising with external organisations as may be necessary.
To work with the Volunteer Development Manager, as part of a team, to support Heads of Department, Managers and Staff in managing, communicating with and supporting volunteers in their Department.
Key Responsibilities
1Development/Support
1.1To contribute to a volunteering strategy for St Luke’s
1.2To advise on the use of volunteers and assess which roles are suitable to be undertaken by volunteers in consultation with Managers.
1.3To be the first point of contact after Retail Managers in relation to volunteer feedback, complaints and concerns and take to Volunteer Development Manager for advice.
1.4To undertake exit questionnaires with all Retail volunteers to establish clear data and identify trends and patterns requiring further intervention.
1.5To implement and support various schemes to supplement traditional volunteering e.g., Mandatory Work Activity, Voluntary/Community Work Placements, Probation Service and where possible retain individuals post placement.
1.6 To be a regular visible presence in the St Luke’s shops. To support the retail staff in managing issues and ensuring volunteer numbers are at an adequate level.
2Recruitment/Training
2.1To overseeand develop the recruitment and selection process for Volunteers in liaison with the Volunteer Development Manager.
2.2To support Managers with the recruitment and selection of volunteers, including the co-design and delivery of induction and training packages as required
2.3To support individual volunteers training, induction and orientation
2.4To ensure that St Luke’s have sufficient volunteer resources to meet their needs and where necessary design and implement recruitment campaigns, either generally or specific to locations to build capacity and support growth and innovation in conjunction with the Volunteer Development Manager.
3Volunteer Services
3.1Act as a point of contact for Retail volunteer enquiries, maintaining confidentiality at all times. Deal with enquiries, determine urgency of enquiry and decide/advise on course of action with guidance and support from the Volunteer Development Manager.
3.2Keep up to date with best practice and new developments in volunteer services.
3.3Co-facilitate volunteer sessions with VDM/Managers as necessary.
3.4Develop and maintain the volunteer database, ensuring records are accurate at all times.
3.5Produce, analyse and report on monthly and ad hoc reports as required.
4Communication/Networking
4.1To develop and maintain links with appropriate local communities including voluntary organisations and groups etc.
4.2Attend various recruitment fayres with the objective of promoting St Luke’s in the community and raising awareness of volunteer opportunities.
4.3To act as a conduit for communication between the St Luke’s and Volunteers to ensure that they are current with core communications and messages.
4.4To work collaboratively to organise and facilitate volunteer events e.g., Sheffield’s Finest, Volunteer Drop-ins, Long service awards.
4.5 Contribute towards content for newsletters, web page and other methods of volunteer communication to ensure consistency and currency of information cascade
5Volunteer Development and Support
5.1To support Managers in reviewing and evaluating existing volunteer roles and recommend the development of new roles to the Volunteer Development Manager
5.2Work with Managers to ensure all volunteer Task Profiles are current.
5.3To ensure that the retail staff have the skill and expertise necessary to provide Volunteers with a great volunteering experience through a process of guidance, advice, coaching and training.
5.4To ensure that the retail staff are up to date with St Luke’s practice, policy and procedure and that deployment is effective and professional.
5.5Work with the retail staff to reduce volunteer attrition wherever possible.
5.6To attend monthly area retail meetings and contribute to the regular agenda re volunteer update and statistics.
6Administrative Responsibility
6.1Ensure all volunteer processes are completed correctly e.g., interview notes, references, risk assessments, DBS checks where appropriate, insurance etc. in relation to Retail volunteers and in liaison with Retail Managers and the Volunteer & HR Administrator.
6.2Ensure safe handling of incoming and outgoing communications in relation to Volunteers and in accordance with St Luke’s Policy.
7General
All St Luke’s employees are:
- Required to abide by the Health & Safety at Work Act.
- Required to attend mandatory training annually.
- Required to respect confidentiality applying to all Hospice areas.
- Required to work within Hospice policies and procedures.
- Required to comply with the Hospice no smoking policy.
- Required to participate in and contribute to team meetings.
- Required to co-operate and liaise with departmental colleagues.
- Expected to demonstrate a commitment to their own development, to take advantage of education and training opportunities and develop their own competence.
- Expected to support and encourage harmonious internal and external working relationships.
- Expected to make a positive contribution to fundraising and raising the profile of the Hospice.
This Role Profile is not exhaustive. It will be subject to periodic review and may be amended following discussion between the post-holder and employer.
Reviewed: April 2017
Review Date:April 2018
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