Attachment Seven

ATTACHMENT SEVEN

OFFEROR PROFILE SUMMARY

OFFEROR REQUIREMENTS

Note: The offeror may duplicate this form as necessary to demonstrate the requirement.

REQUIREMENT #1: Minimum of 36 months experience in planning, implementing, maintaining and managing:

·  An integrated, distributed Call Center; and

·  Outward facing Web Server; and

·  Converged Networking/VoIP/Collaborative Contact Center

One of the projects must be of similar size and complexity as defined in the RFP.

Company Name: / Contact Name:
(Indicate Primary or Alternate)
Contact Title:
Company Address: / Contact Phone Number:
Contact Email Address:
Work Name: / Beginning Date of Experience:
Month/Year / Ending Date of Experience:
Month/Year
List Related Service Provided:
Describe how the related service shows the offeror’s experience, capability, and capacity to develop the Deliverables or to achieve the Work:

ATTACHMENT SEVEN

OFFEROR PROFILE SUMMARY

OFFEROR REQUIREMENTS

Note: The offeror may duplicate this form as necessary to demonstrate the requirement.

REQUIREMENT #2: Minimum of 36 months experience with Call Center Systems Integration on an enterprise level.

The offeror must describe experience similar to the examples provided here. The offeror must detail experience for as many of the examples as they meet. The offeror is not limited to this experience and is encouraged to provide additional experience if applicable.

ODJFS Call Center Oversight Project

·  Hardware designs

·  Software designs (Licensing, call flows, host, desktop, server, integration)

·  Voice Circuit Design (to include VoIP)

·  Network design (Data, Voice, Video)

o  Bandwidth requirements and analysis

o  Failover

o  Fault tolerance

o  Capacity Planning

o  Load balancing

o  High availability

·  CTI Design

·  Desktop PC design

·  Reporting requirements

·  Display/Real time

·  Data Definitions and Test

·  Component Orders

·  Enterprise topology design documentation

·  Integrated Customer Relationship Management tools (e.g. Kana, E-Gain)

·  Next generation single converged QOS multi service network, integrated collaborative contact center technologies of the similar complexity and size as outlined in the “Background” section.

ODJFS Call Center Oversight Project

Company Name: / Contact Name:
(Indicate Primary or Alternate)
Contact Title:
Company Address: / Contact Phone Number:
Contact Email Address:
Work Name: / Beginning Date of Experience:
Month/Year / Ending Date of Experience:
Month/Year
List Related Service Provided:
Describe how the related service shows the offeror’s experience, capability, and capacity to develop the Deliverables or to achieve the Work:

ATTACHMENT SEVEN

OFFEROR PROFILE SUMMARY

OFFEROR REQUIREMENTS

Note: The offeror may duplicate this form as necessary to demonstrate the requirement.

REQUIREMENT #3: Minimum of 36 months experience in planning support, monitoring, customer interface, verification and validation activities and oversight activities similar to the size and complexity of this project, to include providing support to multiple customers in a shared service environment.

Company Name: / Contact Name:
(Indicate Primary or Alternate)
Contact Title:
Company Address: / Contact Phone Number:
Contact Email Address:
Work Name: / Beginning Date of Experience:
Month/Year / Ending Date of Experience:
Month/Year
List Related Service Provided:
Describe how the related service shows the offeror’s experience, capability, and capacity to develop the Deliverables or to achieve the Work:

ODJFS Call Center Oversight Project