CandidateInformationPack

CommunityOfficerTeamLeader

August 2017

TableofContents

MessagefromtheCEO

1.0 AboutAgeUKHorshamDistrict

1.1What wedo across Horsham District

1.2Workingwithand onbehalfof localolderpeople

2.0 Governance

3.1CommunityOfficerTeamLeader

  • Job description
  • Personspecification

4.0How toapply

Appendix1–Application form

Appendix2–Equal OpportunitiesMonitoring Form

Messagefromthe Chief Executive Officer

This is an exciting time for our Charity Team as well as a busy time.

Like many of our voluntary and community sector colleagues we are experiencing a significant increase in the need for our services not just in the volume of people but also in the complexity of their issues.

As a local Age UK covering the Horsham District area we want to be famous for:

  • Being the first point of contact for older people;
  • Delivering services that both meet needs and are person centred
  • Tackling loneliness.

Underpinning all of this we want to be famous for being the employer of choice locally. Our vision is that together with communities and older people we want to create a district in which everyone can love later life.

Theserviceinvolvesfirstpointofcontactforolderpeople,assessmentandmeetingneeds,workingin:

  • Benefitsadvice and supportwithapplications;
  • Social andpersonalneeds;
  • Housing options;
  • Care andhealth
  • Information, advice and practical support for older people who live alone

and have recently been in hospital

  • Information, advice and support for relatives and carers of older people who

are in or have recently been in hospital.

The latter two areas are WestSussexCountyCouncilfundedservices,HomefromHospitalandRelativeSupportService,providingfirstpointofcontact,assessmentandmeetingneedsfor olderpeople,particularlyon discharge from hospital. We are also supported financially by Hyde Community Trust and Horsham District Council.

We are looking for a TeamLeader(19 hours per week)whowillberesponsibleforthequality,competencyandcapacitymanagementoftheteamandwillspend25% oftheirtime ondirectcasework.Theteamis supportedby afurtherthreeofficers forthe teamworking64 hours per week.

The team has been in place since February 2017 and the previous Team Leader has returned to a post with colleagues in Age UK Surrey. The officer working on our Home from Hospital service is being recruited at the same time as this post.

We are in the process of preparing for application for the Age UK Advice Quality Standard

We have increasedandenhancedourtriage,assessmentandsupportforolderpeoplewiththeappointmentofthe team,alongsideare-organisationofourAdministrativeSupportteam,tomakesurewemaximisetheopportunitiesfor olderpeople atthe“FrontDoor”of our services.

Ifthisissomethingthatyouare keentobepartof, wearelooking forward

tomeetingyou.

SoniaMangan

CEO-Age UKHorsham District

1.1AboutAgeUK HorshamDistrict

AgeUKHorshamDistrictisanindependentlocalcharity(andcompanylimitedbyguarantee)whichisafullbrandpartnerofAgeUK.AgeUKHorshamDistrictisalocal,independentcharity.Weareaffiliatedwiththenationalcharity,AgeUK,asabrandpartner.ThismeansthatweworktogetherwithAgeUKandtheir160otherbrandpartnersinaspiritofcollaborationandmutualsupport to achieve ourcommongoals,thisalsoentitles usto usetheirbrandwithin ourthegeographical areaofHorsham District.

OurVision

HorshamDistrictisaplacewhereeveryonehastheopportunityforgoodqualityoflifeinlaterlife.

OurMission

Toprovideservices andactivities to promote andimprovewellbeingandqualityoflater lifeinHorsham District

OurValues
  • Integrity
  • Professionalism
  • TeamWork
  • Recognition
  • Commitment

1.2WhatwedoacrossHorshamDistrict?

TheteamofstaffandvolunteersatAgeUKHorshamDistrictworkwith,advise,providepracticalsupportandcrucialcompanionshiptobetween7,000and8,000localolderpeopleevery year.Wedothisthroughouressential services, many ofwhich arefree,andinclude:

InformationandAdviceisa free serviceprovidingessential advice,assistance and supporttothoseneedinghelpwitharangeofissues,including:finances,housingandhealth.Thisis facilitatedbytheCommunityOfficerTeamastheyprovideexpertadvicetomaximiseincomeandbenefitsentitlements;inadditionAdvisoryVolunteerswillsupportlowerlevelneedssuchasAttendanceAllowanceclaimsandBlueBadgeapplications,outinthecommunity.

HomeVisitingisafreeserviceforthemostlonely,isolatedandvulnerablepeople.Avolunteeriscarefullymatchedtoprovidefriendlycompanionshipandsupport,offeringalifelinetotheoutsideworld.Thissupportcanhelpbuildconfidence,improvementalwell-beingandencourage asenseofsecurityandindependence.

HelpatHomesignpoststoreliablesourcesofhelpandsupportinthehome,toenabletheindividual to remainindependentandintheirown homeforlonger.

HomefromHospitalandRelativeSupportisa freeserviceforolderpeoplewithnoonetohelpthemwhentheyreturnhomefromanunplannedhospitalstay.Thisserviceprovidesasupportnetworkupondischargefromhospital,enablingthemtogetbackontheirfeet,improvetheirwell-beingandensuretheyhavethenecessarymeanstoaccessservicesandsupporttohelpthemtocontinuelivingwell.Supportisalsoavailabletohelpfamiliesmakeinformedchoicesaboutfuturecarefor theirlovedones.

AVillageAgentscheme,basedontestedmodelsfromotherruralcommunitiesacrosstheUK–avillageagentisasinglepointofcontactinacommunityforlocalolderpeopleandfamilies,localgroups,publicsectorcolleaguesandthebusinesssector; they workon whatisimportant tohelp usall to liveindependentlyin later life.

Localday-clubsandclubsforpeoplewithdementia,wherethoseover50,theirfamiliesandcarerscanreceivesupport,enjoysocial activities and interaction.

1.2.Workingwithandonbehalfoflocalolderpeople

Involvementandseeking and listening tothe viewsoflocalolderpeople,including:

  • ParticipatinginNational Campaigns
  • InfluencingourMPsandlocalgovernment
  • Informinglocalmedia
  • LinkingwithHorshamDistrictOlderPeoplesForumandusingeveryopportunitytoworkwiththemanylocalorganisationsanddecision-makinggroups,toensurethatourpeople andcommunities areequippedtomakethemost oflater life.
Forfurtherinformationabout ourworkvisit

2.1Governance, StructureandManagement

AgeUKHorshamDistrict(AUKHD)wasregisteredasacharityin1983.ItwasestablishedunderaMemorandumofAssociationandisgovernedbyitsArticlesofAssociation.ThedirectorsofthecompanyarealsothecharitytrusteesandBoardisdiverseandrepresentspeoplefromacrossHorshamDistricttoreflectandrepresenttherural/urbandynamicofthedistrict.

NewemployeesjoiningAUKHDundergoacomprehensiveinductionandtrainingavailableviaAgeUK,nationallyandlocally.TheCommunityOfficerTeamandqualityofadviceisgoverned byAgeUKNational Qualitystandardand theHorsham teamwillreceiveguidance,supportandupdatestosocialpolicyandqualitythroughthesechannels.Onaday-to-daybasis,operationalsupport will be provided bytheHomesServicesManager.

Thecharityemploys30membersofstaff,150volunteersand60localself-employedpeopletodeliveritswork. Theday todayresponsibility ofthe Charity’soperationisdelegatedto theChiefExecutiveOfficer.

AboutSoniaMangan(CEO)

Sonia has been with the Charity since June 2016 andisnewtoHorshamdistrictbutnotnewtoVoluntarySectorleadership.ShehasbeenChiefExecutiveOfficerforanAgeUKintheSouthLakelandinCumbriaforelevenyears,ledasmallteamworkingwithpeoplewithsightproblemsinthesameareaandlatterlyledateamof 200staff,workingacrossCumbriawithpeoplewitharangeof mentalhealthproblems.HervalueistomakeadifferenceandSoniahasalotofexperienceoftheneedsandissuesolderpeoplenavigateastheymovethroughtheirlaterlife.LastyearSoniacompletedherMastersinDementiaStudieswiththeUniversityofStirling.ShestartedhercareerasanurseandhasworkedinNHSmanagementandprivatesectorcarehomemanagement.

Thecharity has athreeyearstrategicplantoachievefuturegoals:

  • Goal 1: Increaseour impact
  • Goal 2: Developfinancial stability
  • Goal 3:WorkinPartnership
  • Goal 4: Raiseourprofile
  • Goal 5: Develop the internalcapacity we need todeliver

3.1CommunityOfficer Team Leader

Withthe helpof our partnershere in HorshamDistrict wewantto befamousforbeing:

•Thefirstport ofcallfor olderpeople

•Person-centred

•Anorganisationthatworks witholderpeople andofferspracticalandemotionalsupport that tacklesloneliness.

WearelookingtorecruitaCommunityOfficerTeamLeaderwithprovenexperienceindeliveringInformationAdvice,focusingonorganisationalqualitystandards,excellenceincustomer serviceandengagementoftheassignedteam.

RoleSummary
  • Assist the CEO inproviding,developingandimplementing ahighqualityadvice and informationservice.
  • Takeresponsibilityformanagingand supervising advicesessionsacrossthe District,face to face advice with clients, working to a recognised Age UK Advice Quality Standard.
  • Take responsibility for our Home from Hospital and Relative Support Service supported by a coordinator and a team of volunteers.
  • Influenceandengagelocallyto raisethe charity’sprofileforexcellence in customer

serviceofwhatpeople inlater lifewantandneed.

For fulldetails,please refer tothejob description at the end ofthispack–Appendix 1

WorkingHours

TheCommunityOfficerTeamLeaderpositionwill be 19 hours per week determined at time of appointment, normal working pattern is 8:30–16:30,MondaytoFriday.Anyoutofpocketexpensesincurredindeliveringtheserviceswillbereimbursed.Onoccasionstheremaybecoursesortrainingdayslinkedtotheserviceorstrategy which mayextendbeyond thesecorehours forwhichtimewill becompensated.

Salary

TheSalaryfor thisroleis£22,059per annum (full-time).

Pro rata salary £11,975

4.1HowtoApply

Applicationsneedto include:

  • A coveringletterexplaining:
  • a)Whyyouwish to beaCommunityTeamLeaderwithAUKHD
  • b)Howwillyourskillsandexperience makeadifference andaddvalue
  • ThecompletedAUKHDapplicationform–seeseparate Worddocument

(Pleasekindlynotethatwe do notacceptCVs)

  • CompletedEqualOpportunitiesform (Appendix 2)

Ifyouwishtoenquiremoreaboutthisopportunity,pleasecallJudy Maiden, Finance and Operations on 01403751324.

Pleaseemailyourcompletedapplicationto:

Or post to:

Judy Maiden

Finance & Operations Manager

Age UK Horsham District

Lavinia House

Dukes Square

Horsham

West Sussex

RH12 1GZ

Closing datefor applications:28 August 2017

Interviewdate:4 September 2017

Age UK HorshamDistrictwelcomes applicationsregardlessofgender,age,ethnicbackground,disability,sexualityorreligion.

Appendix 1

JOBDESCRIPTION

JOB TITLECommunityOfficer Team Leader

BASEDAT:LaviniaHouse,Horsham

HOURS:19hoursperweek

POSITION REPORTSTO:CEO

JOB PURPOSESUMMARY:

  • Assist the CEO inproviding,developingandimplementing ahighqualityadvice and informationservice.
  • Takeresponsibilityformanaging and supervising advicesessionsacrossthe District,face to face advice with clients, working to a recognised Age UK Advice Quality Standard.
  • Take responsibility for our Home from Hospital and Relative Support Service.
  • Influenceandengagelocallyto raisethe charity’sprofileforexcellence in customer
  • serviceofwhatpeople inlater lifewantandneed.

JOB DIMENSIONS:

  • Two CommunityOfficers (42 hours per week)andvolunteersOne Home from Hospital Coordinator (22 hours per week) and volunteers
  • Workinginsignposting,triage,assessment,supportandcasework;HomefromHospital and Relative Support Service

KEYRESPONSIBILITIES

Services:

  • Toassistthe CEOinprovidinganddevelopingahighqualityadviceandinformationservice.
  • Toplantherotaforthegeneralistadviceserviceandoverseetheappointmentsystem.
  • Tosuperviseadviceandcaseworksessions.
  • To promote,supervise and monitor the Home from Hospital and Relative Support Service in accordance with the contract.
  • Toco-ordinatethetakeupofsocialpolicyissuesinaccordancewiththeaimsandprinciplesoftheAgeUKnationallyandlocally.
  • Toundertakegeneralistadviceworkandcasework.
  • Tosupportandsupervisestaffandvolunteers.
QualityofAdvice
  • Take responsibility for managing advice sessions across the District, acting as AdviceSessionSupervisorasrequired.
  • Take responsibility for the delivery of the West Sussex County Council Home from Hospital and Relative support services working with partners from across the county, promoting the service, managing referrals and assessments and co-ordinating the team of Home from Hospital volunteers.
  • Checkthequalityofclients’caserecords,advicegiventoclientsandactiontakenonbehalfofclients,maintaininganddevelopingthequalityofadvice.
  • Developstaffdutyrotas,prepareworkschedulesandprovidewrittenreportsonstaffasrequested.
  • EnsurethequalityofworkinlinewithAgeUKAdvice qualitystandards.
  • EnsureallAgeUKHorshamDistrictpoliciesandproceduresareimplementedanddeveloped.
  • Ensuretheeffectivedistributionofinformationasrequiredtomaintainanddevelopthequalityofadvice.
  • Planandensureavailabilityofgeneralistadviceappointmentsusingappropriatesystems.
UndertakingAdvice and Casework
  • Provideinformation,adviceandcaseworkasrequired.
  • Acceptreferralsfromandreferclientstootheragencies.
  • Keepaccuratecaserecordsandorderlyandsecurecasefiles.
  • Assistingeneraladministrativebackupforalltheabove.
Learning and professionaldevelopment
  • Keepup-to-dateandinformedofallrelevantlegislation,regulations,goodpracticeandsocialpolicy.
  • Readtheregularnationalinformationupdateandotherrelevantpublicationsinthefield.
  • Attendandactivelyparticipateinregularsupportandsupervisionsessionsandappraisalswiththelinemanager.
  • AttendI&Aconferencesandtrainingcoursestomeetidentifiedlearningneeds.
  • Keepintouchwithlocalissues,developmentsandchangesintheproceduresofotheragencies.
Supervising staffand volunteers
  • Assistinrecruiting,inducting,training,supervisingtheCommunityOfficerTeam,includingtheprovisionofregular,formalsupportandsupervisionsessionsandappraisalsasappropriate.
  • Provideregularwrittenreportsinrelationtotheroleofsupervisor.
SocialPolicy
  • WorkwiththeManagementTeamtodevelop,implementandmonitortheSocialPolicy
  • ActionPlaninlinewithAgeUKpolicypositions.
  • Identifycases/issueswherepolicyworkneedstobeundertaken.
  • CollectinformationproducebureauevidenceformstomeetminimumServicetargets.
  • LiaisewithAgeUKand/orotheragenciestotakeconcertedactiononissuesandattendingrelatedmeetings.
  • Initiateandparticipateinprojectstodealwithlocalissues.
Participation in the development and planning ofthe service
  • Activelyparticipateinand/orleadregularteamandothermeetingsas required.
Administration
  • RecordandinputstatisticsandothermonitoringinformationusingCharityLog.
  • Produceoralandwrittenreportsonyourworkasrequired.
  • Ensurethatacomprehensiveandup-to-datestockofleafletsandformsisheld.
  • Organisemeetings,prepareagendas,writeandcirculateminutes.
  • Beself-servicing,typingandusingcomputers,photocopiersandotherofficeequipment.
  • Abidebyhealthandsafetyguidelinesandshareresponsibilityforownsafetyandthatofcolleagues.
  • Takeresponsibilityformoniesreceivedinsettlementsforclients,fordonationsandforpettycashtransactions.
Other
  • UpholdandpromotetheMissionandValuesofAgeUKHorshamDistrict.
  • UpholdandpromotetheEqualOpportunitiespoliciesoftheAgeUKHorshamDistrictService.
  • TakeleadresponsibilityfortheServiceinareasdelegatedbytheHomeServicesManager.
  • WorkinanyoftheService’slocationsandelsewhereasrequired.
  • Attendstaffforummeetingsatleasttwiceannually.
  • Attendoutreachsessionsasrequiredandworkonyourown,asrequired.
  • Attendeveningadvicesessionsandothermeetingsandtorepresenttheserviceexternally.
  • Inadditiontothetasksanddutiesoutlinedinthisjobdescription,toundertakesuchdutieswhicharegenerallycompatiblewiththefunctionsofthepostincludingdeputisingwhenrequired.
Sustainability:
  • To actively protect the environment by increasing recycling rates; saving energy andpromotingsustainabilityinourplansandactions.

NOTE:

ThepostholderwillbesubjecttoanenhancedDBScheck.

Signed(Postholder):_Date:

Signed(LineManager):_Date:

PERSON SPECIFICATION

Job title: CommunityOfficer TeamLeader
Criteria:-
E= Essential D = Desirable / E or D
Experience
Significantexperienceofstaffandvolunteersupervisionandunderstandingofprovisionofstaffsupport,developmentandmotivation.
Substantialrecentexperienceofgeneralistadvicework.Thisshouldincludeadvisingoncomplexcasesinwelfarerights,employment,housinganddebt.
Significantprovenexperienceofbothadviceandgatewayassessmentsessionsupervision. / E
E
E
KnowledgeSkills
Knowledgeofthetypeofsocialpolicyissuesfacingthelocalcommunityandcommitmenttoinfluencingsocialpolicy.
Provenexperienceandunderstandingofimplementingqualityassurancesystems,includingcasecheckingandindependentfilereview.
Abilitytomonitor,maintainanddevelopadvicesystemsandprocedures.
Effectivewrittenandverbalcommunicationskills.
Abilitytoplanandprioritiseownworkandwork ofothersandtakedecisionswithinapressuredenvironment.
CompetencyinuseofMicrosoftOfficeapplications(Word,Access,Excel,Outlook)
Knowledgeofthefollowingprocedures:firstaid,healthandsafetyandsafeguardingadultsatrisk
GeographicalknowledgeofHorshamDistrict
AnunderstandingoftheprinciplesofEqualityandDiversityinservicedelivery.
Goodcommunicationskills,bothoralandwritten,withclients,AUKHDteamandotheragencies
Numeracyskillstounderstandstatisticsandcheckcalculations / E
E
E
EE
E
D
DD
E
E
Competencies
AbilitytotakeresponsibilityforownlearninganddevelopmentPatienceandasenseofhumour
Anunderstandingoftheneedfordiscretionandconfidentiality
Creativityandflairtodevelopnewwaysofdeliveringsupportservices / EEEE
OtherRequirements
AbilitytotravelwithinHorshamDistrict
Abilitytoworkflexiblywithsomeeveningandweekendworkifrequired
Anunderstandingandappreciationofhealthandsafetyregulations
Self-motivatedandabletouseowninitiative
FulldrivinglicenceandaccesstoacarforworkpurposesAbletowork asperrotaover5daysaweek.Mon–Fri
Tobeabletocovertheotherteammembersforholiday,trainingandotherabsences / EE
E
EEEE

Appendix 2

AgeUKHorshamDistrictwelcomesapplicationsregardlessofgender,age,ethnicbackground,disability,sexualityorreligion.PleaseensurethatyoualsocompletetheAgeUKHorshamDistrictequalopportunitiesform.

Equalopportunities MonitoringForm

Pleasehelpusbycompletingthisform.Weusethisinformationtomonitortheeffectivenessofourequalopportunitiespolicy.Youranswerswillbetreatedasconfidential.Thisformwill be filedseparatelyfromyourapplication.
Nameandthe jobapplied for
Name: / Whichrolehaveyouapplied for?
CommunityOfficerTeamLeader
Areyou: / Male / Female / (pleasecircle)
Doyouhave: / Dependentchildren? / and/or / Otherdependents
Yourethnicorigin
How wouldyoudescribeyourethnicorigin?
Ethnicoriginreferstomembers ofan ethnicgroup whosharethe sameculturalbackgroundandidentity.Thesecategories areapproved bytheCommissionforRacial Equality.
BlackAfrican / BlackCaribbean
Bangladeshi / Blackother(pleasespecify)
Chinese / Indian
Pakistani / White
Anyotherethnicgroup(pleasespecify)
Doyouconsideryourselftobe disabled?(pleasecircle) / YesNo
If“Yes”please givedetailsofanyspecial equipmentorarrangementsthat wouldhelpyou todo yourjobmosteffectively.
Signature:Date:

Thankyou for completingthisform.