Greater Fox Cities Area Habitat for Humanity/Rebuilding Together Fox Valley Position Description

Title:Home Repair Program - Intake Coordinator

Reports to: Eileen Daly (HFH)/Shannon Wiegman (RTFV)

Background: Through a newly established strategic alliance, Rebuilding Together and Habitat for Humanity are working together to serve lowincome homeowners through their respective home repair programs. With the Intake Coordinator position, low income homeowners can inquire about and apply for home repairs with a single point of contact for both organizations. Qualifying projects will be completed by either Rebuilding Together, Habitat for Humanity, or a combination of both organizations.

Summary: The Intake Coordinator is responsible for coordinating and administering the intake and application process for the Home Repair programs offered through Greater Fox Cities Area Habitat for Humanity and Rebuilding Together Fox Valley. The Intake Coordinator acts as the single point of entry for both organization’s home repair services.

Responsibilities:

  • Respond to inquiries regarding the home repair programs in a professional, knowledgeable and compassionate manner.
  • Guide homeowners through the application process, addressing questions and concerns in a timely and professional manner, and connecting them with other community resources as needed.
  • Accurately and consistently collect, document and organize inquiry, application and referral information.
  • Collaborate with staff of both organizations and other housing service providers on outreach to homeowners to secure applications for services and connect residents to the options that best meet their needs.
  • Initiate and maintain strong communication with both organizations regarding program updates and any related situations that may arise.
  • Develop and maintain up-to-date knowledge about both organizations to effectively assess homeowner qualifications and fit, and about loan and funding qualifications of each organization respectively.
  • Develop and maintain up-to-date knowledge on lending regulations and implement them to remain compliant.
  • Work closely with Home Assessment Coordinator to communicate with residents about progress on their applications.
  • Assist in the review and development of efficient and effective home repair application processes and procedures, making recommendations based on experience and identified needs.

Schedule

Full time, flexible schedule with the expectation of work on some weekends and evenings.

Qualifications

  • Knowledge and understanding of affordable housing issues and associated services.
  • Bachelor’s degree in human services field and at least 3 years’ experience in affordable housing, community engagement and case management, or equivalent combination.
  • Knowledge of home mortgage and lending regulations is preferred.
  • Upbeat, positive, outgoing, personable and able to relate well and develop relationships with diverse populations and age groups.
  • Well-developed organizational skills, attention to detail, and ability to prioritize, coordinate work flow and effectively communicate progress.
  • Superior oral, written, presentation and interpersonal skills.
  • Self-starter and able to work independently without supervision, while functioning effectively in a team environment.
  • Proficiency in MS office and database applicationsis preferred.
  • Ability to handle confidential information appropriately.
  • Treat others in a nondiscriminatory, lawful and ethical manner, respecting the differences among people and the value they bring to Rebuilding Together and Habitat for Humanity.
  • Possess a valid driver’s license.

Greater Fox Cities Area Habitat for Humanity and Rebuilding Together Fox Valley are Equal Employment Opportunity employers. Applicants are considered without regard to race, color, religion, sex, national origin, age, disability or other protected status.

Home Repair Program – Intake Coordinator Job Description Date: 1/27/16