BIRMINGHAM CITY UNIVERSITY
fACULTY OF bUSINESS, lAW AND sOCIAL sCIENCES
Job Description
Marketing/Communications Assistant
Reference:
Salary: £15,779 to £16,609
Hours:
Location: City Centre Campus
Closing Date: Wednesday 16 March 2016
Interview Date: Monday 4 April 2016
A Job Description
1 Purpose of the Post
The role is to support the marketing and/or communications operations within the faculty. The postholder will support, under supervision, the delivery of communications and marketing activities which may include the booking and production of the full range of creative services, liaising closely with students and staff within the University and external suppliers. The post holder will also be required to provide a range of administrative support to the marketing and communications function.
2 Main Duties and Responsibilities
Specifically, the post holder will be required:
2.1 To provide support, under supervision, for Faculty communications; including internal staff communications, student communications and external communications.
2.2 To provide support, under supervision, for producing marketing collateral to various sections of the Faculty.
2.3 To provide support, under supervision, for the marketing of BLSS courses and services.
2.4 To provide support, under supervision, for undertaking digital marketing of the faculty services and courses – through the BLSS website, social media and other online channels.
2.5 To support, under supervision, faculty events - in terms of planning, organising, staffing and analysing. To assist with Open Days and special events either in an office-based role or as part of the activity itself. To arrange meetings and events as required organising travel arrangements, car hire, car parking, hotel bookings and catering following Departmental and University guidelines and procedures. To provide hospitality to visitors and guests where and when necessary maintaining a positive and high level of customer service at all times.
2.6 To provide administrative, secretarial and clerical support to the marketing function.
2.7 To work with database and filing systems, creating and maintaining computerised and manual filing lists and ensuring databases are maintained and accurate.
2.8 To support reception and enquiry functions and provide cover of telephones in the absence of colleagues.
2.9 To undertake other duties commensurate with the post as required by the department/unit.
3.0. To take responsibility for any deliveries and ensure stock rooms and offices are kept tidy and hazard free in compliance with health and safety regulations.
3 Supervisory Responsibility
None
4 Supervision Received
This post holder is responsible to Faculty staff, the Marketing and Recruitment Manager and the Marketing Officer.
5 Contacts
Students, academic and administrative staff of the University, external organisations and the general public.
6 Other Requirements (including any special items)
The actual responsibilities duties undertaken by the post holder will be defined in the context of the location and working pattern of the post holder by the line manager.
Some flexibility with regards to hours worked will occasionally be required to meet the needs of the University with advance planning and notice, and the post holder will receive time off in lieu as agreed with their line manager.
The University reserves the right to vary the duties and responsibilities of staff under conditions prescribed in national agreements.
The above duties may be altered to suit the future needs of the service. Staff are liable to serve at any of the University's places of employment as may be required.
Uphold and promote the University’s core values of Excellence, People Focused, Partnership Working, Fairness and Integrity. These values define the principles of how we work together with our staff, students and partners.
PERSON SPECIFICATION
1. / Physical / Professional approach to the working environment / c
2. / Qualifications / Undertaking academic study at Birmingham City University / Undertaking the professional practice route of their degree / a
3. / Experience / Experience of working in teams in a technical environment
Experience of working in a busy, customer focussed environment / a, c
4 / Special Knowledge / Good IT skills including use of Word and Excel / c
5. / Circumstances (Personal) / c
6. / Disposition and Personal Characteristics / Must be able to handle multiple tasks concurrently and in a calm and professional manner
Must be efficient, flexible and be a good organiser
Must be able to work as a member of a team and be a problem solver
There is a high necessity for accuracy and attention to detail / a, c
7. / Practical and Intellectual Skills / Good organisational and workload management skills
The ability to work under pressure and on own initiative to meet essential deadlines.
Excellent and effective communication skills;
A proactive approach to service improvement;
Customer-focussed approach to service delivery. / c
*
a) Application form
b) Test/Exercise
c) Interview
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