Dilawri Automotive Group
Meeting Minutes
Department/Dealership:
Write in the dealership name and type of meeting (i.e. ISO, Parts, Service)
Date of Meeting:
Write in the date of the meeting.
Present:Write in the names of the people who attended the meeting.
Absent: Write in the names of the people who were absent.
Start:
Write in the time the meeting started.
End:
Write in the time the meeting ended.
Next Meeting:
Write in the date of the next meeting.
Action Items Resulting From Meeting
Write below the action items that resulted from this meeting. An action item is defined as a specific thing that someone from the meeting must have completed. Please make sure that you include the due date. If this is the second or more time that this action item has appeared here, enter the consecutive dates along with the new due date.
Action Item / Due Date 1 / Due Date 2 / Due Date 3 / Due Date 4Review Action Items From Previous Meeting
All action items from the previous meeting minutes must be reviewed to see if they were completed. If the particular item was completed enter in the Completed Date. If the action item from the previous meeting was NOT completed, re-enter that action item as an Action Item Resulting from Meeting and enter the new due data along with the previous due date.
Review Action Item / Date Completed / Due DateDetails Of Meeting
Write in point form the highlights of conversations, discussions, and CFR reviews that have come to the table in the meeting.
Manufactures CSI Scores:
Sales ServiceSales (Infiniti)Service (Infiniti)
1 month = 1 month=1 month = 1 month=
3 month = 3 month=3 month = 3 month=
Region = Region = Region = Region =
Sales ServiceSales (Mini)Service ( Mini)
1 month = 1 month=1 month = 1 month=
3 month = 3 month=3 month = 3 month=
Region = Region = Region = Region =
Area’s for improvement. (List in detail below, if none, record N/A)
Outstanding CFR”s (list below)
Customer Last Name / First NameDate of CFR Result of Action
Details Of Meeting
Write in point form the highlights of conversations, discussions, and CFR reviews that have come to the table in the meeting.
Workplace Concerns: (Service Manager) – Agenda Item = Jan to Dec
Resources – Issues and Needs – (Management Team) – Agenda Item = Jan to Dec
Upcoming Quality Plan – (Operations Manager) - Jan / April/ July/ October
Effectiveness of QMS – (Operations Manager) - November
Quality Policy – (Operations Manager) - December
Suppliers Contactors Issues – (Parts Manager) – January / April / July / October
Details Of Meeting
Write in point form the highlights of conversations, discussions, and CFR reviews that have come to the table in the meeting.
Document Control Issues – (Human Resources Manager) – January / April / July / October
Continual Improvement – (Operations Manager / Quality Assurance Manager) – Mar / Dec
Corrective & Preventative actions from Int Audits – (Quality Assurance Manager) – Mar / Dec
Training Needs – (Human Resources Manager) – February / May / August / November
Equipment Maintenance – (Service Manager) - September
Calibration System – (Service Manager) – September
Other: (Any additional notes – list below)
Other
Page 1 of 6Dilawri Automotive Group Meeting Minutes