The App is a free resource designed to support domiciliary care workers and their managers. It can also be used by service users and their carers.
It is divided into four key content areas. These are important areas of learning and development that all domiciliary workers should understand and put into practice to ensure the people they support (service users) receive the high standard of care they deserve.
These include;
• Values and Behaviours - What are values? What is person centred practice? What is the difference between respect and dignity? What are the NISCC Standards of Conduct and Practice for Social Care Workers? Interactive exercises to test workers understanding and scenarios to help explain what these mean in day to day practice.
• Safeguarding – What does adult safeguarding means? What are the types and signs of abuse? Scenarios to explain/test how a worker might know that abuse is happening. Also included; information on adult safeguarding champions, domestic abuse and safeguarding children.
• Service user health and well-being - Key information to help workers promote the health and wellbeing of the service users. This includes;
the do’s and don’ts for administration of medication, NISCC Guidance on Administration of Medication, information on skin care (including pressure sores), infection control, hand washing, person protective equipment (PPE), safe food handling and why risk assessments are important and should be adhered to.
• Service Areas and Pathways – This is a new section[1] which includes; information on dementia, delirium and palliative care/end of life care. It covers; types of dementia and delirium, how to support and care for a person with a dementia, delirium and people at the end of their life. Also included; person centred practice in dementia, practical tips to maintain independence, guidance on behaviour and communication and scenarios to help explain what these conditions mean in day to day practice.
Why develop a mobile App?
Every year workers complete mandatory and workplace training around the above topics. If they are not immediately putting this learning and knowledge into practice they may not be able to remember what to do when a situation arises. The App provides the above information in a succinct/bite size format. It provides a quick reference tool to help refresh learning, as and when the worker needs it. This enables the care worker to consider and reflect on the values and types of behaviour required for good and safe practice. It reminds the care worker about the NISCC Standards, about person centred practices and how to support people with complex conditions such as dementia, delirium and those at the end of their lives. The App also includes; scenario based exercises from practice and relevant videos and other information to enhance understanding and improve service delivery.
Partnership Working
The App has been developed and produced by the Northern Ireland Social Care Council (NISSC) in partnership with domiciliary care providers; Bryson Care and Extra Care, representatives from the Belfast Health and Social Care Trust, the Safeguarding Board, the Regulation and Quality Improvement Authority (RQIA), the Social Care Institute for Excellence (SCIE), the DHSSPS/DoH and Dementia Together NI/A Delivering Social Care Change project.
How to access the App
Free to download onto IOS/Apple Iphones, IPads, Android Smart phones and tablets from iTunes and Google Play at the following links;
· IOS/Apple: https://itunes.apple.com/gb/app/domiciliary-care-toolkit/id844143321?mt=8
· Android: https://play.google.com/store/apps/details?id=com.learningpool.domiciliary
Tell us what you think?
We want to hear how the App is helping improve your service delivery.
Please use the new feedback section on the App to let us know. You can also tweet us at #scniscc
If you want more information about the App or a demonstration of the App for your staff or managers, please contact Mairead Harkin, NISCC Workforce Development Officer at
More information about NISCC Mobile Apps/Digital learning products at: www.niscc.info
[1] This is a new section added in 2016 to help raise awareness of these important and complex conditions and to provide guidance to improve workers day to day practice.