James Garrigan IT Infrastructure Manager New York, NY

James C. Garrigan

New York, NY 10128+1 212 876 5645

Innovative and Multifaceted SENIOR IT Infrastructure Engineer

Integrate Top-Quality Training, Analytical Skill, and Problem Solving Expertise, Determining Precisely and Then Fulfilling Client and End-User Technical Requirements

Connectivity Devices & Protocols | Network Communications

TECHNICAL SKILLS

Exchange 5.x/2000/2003/2007 | Active Directory | Windows NT/2000/2003/2008/2012 R2/2016 | Group Policy

Professional Experience

KIPANY, New York, NY

IT Infrastructure Manager5/2018 – Present

Responsible for supporting:

Company network hardware, data center hardware, and end user computing hardware
Security and Compliance Initiatives

PHM Services, New York, NY

IT Systems Field Engineer (On-call)4/2017 – 5/2018

New York City Department of Information Technology Telecommunications, Brooklyn, NY

IT Messaging Contractor (W2) via Kforce 1/2017 – 5/2017

I was responsible for assisting the DoITT with planning andimplementing a new email archiving policy.

Scope of Services

Document the current archiving process | Identify new archiving requirements
Gather data on the Enterprise Vault systems
Determine the type/amount/categories of information in the Veritas Enterprise Vault Systems
Understand and be able to implement a new archiving policy
Determine who are considered Role A users or Role B users under a new archiving policy
Work with all agencies to categorize their users into Role A users or Role B users
Write policies to provision, de-provision, and re-assign user roles

Industrial and Commercial Bank of China Financial Services LLC, New York, NY

IT Systems Consultant (1099) via PHM Services 7/2016–12/2016

I added value to the client by partnering with the in-house IT staff to complete the assigned tasks with a high level of precision. When it wasappropriate the subject matter was researched, the client was presented with several options, and depending on the task I mighthave first executed it within my IT lab. A detailed run-book was created for the production implementation.

Built an IT lab environment that contained elements from production to prepare for live changes
Upgraded the existing single node BlackBerry Enterprise Server (BES) v. 5.0.2 with MSDE to a two node Active/Passive (high availability) configuration v. 5.0.4 MR13 cluster with SQL 2014
Created a proposal to introduce BES 12.5.x with Good to deploy and manage Apple devices
Active Directory
Optimized Microsoft DNS and group policies in a multi-forest environment
Prepared for an IT audit by identifying stale computer objects via PowerShell scripts
Upgraded operating systems to Server 2012 R2 - FSMO roles, certificate authorities, domain controllers
Provided guidance and acted as a technical resource to both IT management and the service desk
IT Management: BlackBerry/Good | Microsoft Technology | FINRA Compliance
Service Desk: Symantec Ghost | McAfee EPO | Microsoft Technology
Patch Management – Deployed a 2012 R2 server with the WSUS role in the “Disaster Recovery” datacenter
Utilized group policies to enable the DR computer objects in the three forests to use the same WSUS server

Lloyds Bank,Plc., New York, NY

IT Infrastructure Engineer / Team Leader2010 - 2016

Developed innovative solutions for unique problems, provided sound advice to management, and shared knowledge with colleagues. Systems included: Microsoft Exchange - High Availability – 2003 CA RHA Clusters, 2007 Upgrade - Microsoft Clusters (CCR's) on VMware, and BlackBerry 5.x / 12.x, RightFax – High Availability, using VMware Site Recovery Manager.

Delivered 100+ projects, always on-time and within budget
Redesigned the US Active Directory - Forest Consolidation | Group Policy | Schema updates - to harmonize US AD to headquarters' directives with minimal impact to production
Implemented Cisco IronPort email security appliances with redundancy
Implemented MessageLabs SPAM Manager: Reduced IT overhead | Provided better service to the colleagues
Managed Microsoft Exchange - Consolidated Exchange Organizations | Upgraded Exchange 2003 to Exchange 2007 Microsoft Clusters (CCR's) on VMware
Implemented BlackBerry 5.x and 12.x with high availability
Integrated InfoBlox DNS physical and virtual appliances with Microsoft DNS: Harmonized US and UK systems and enhanced the security posture of the IT environments
Managed RightFax | Upgrades | SIP line migration | BCP via VMware Site Recovery Manager
Replaced Websense with robust appliances from Trustwave (M86), Malware filtering, URL filtering, Internet Proxy
Participated in the rollout of Windows 7 | Policies | Configuration | Application Palette
Composed documentation for business requirements, project implementation, bulletins
Created PowerPoint presentations to educate and to build consensus for strategic decisions
Acted as IT Liaison to internal and external counsel for all US and relevant UK Legal Discovery (e-discovery), gathering relevant data for active and pending litigation. Application - Enterprise Vault Discovery Accelerator
Managed the US IT Compliance (FINRA) program for a broker/dealer business from inception, employing Enterprise Vault Compliance Accelerator with WORM storage to satisfy FINRA requirements 17a-3 and 17a-4
Responsible for the annual audit with the Bank's 3rd party designee to FINRA
Implemented Globanet’s Merge1 to capture BlackBerry SMS | PIN-to-PIN | Bloomberg Email
Implemented Actiance Vantage software to capture Cisco Jabber chat data
Provided guidance for creation of UK e-surveillance program, satisfying LIBOR requirement for British FSA
Primary contact between US IT Infrastructure and UK - Home Office IT for Cyber-security and Infrastructure projects | IT related - Architecture, Project funds, Human Resources – Training systems | Employee Records
Managed and executed the IT Infrastructure tasks for a business divestment
Built multiple VMware-based preproduction test environments in the US that were integrated with the respective UK headquarters IT test environments to facilitate the deployment of UK application/systems in the US
Assisted with the administration and maintenance of Citrix XenApp, NetScaler, VMware vSphere, NetApp SAN, and EMC Centera

GARRIGAN ENTERPRISES INC., New York, NY

IT Systems Consultant2008 - 2010

Provided IT services to small businesses as independent contractor to PHM Services and Technologies on premises. Clients included small mom/pop retail establishments, restaurants, law offices, and hedge funds.

Interim IT Director
Data Backups: Backup Exec | Internet-based backups
Deployed Cisco ASA
Deployed Symantec Endpoint Protection with the management console
Managed the desktop via group policies
Implemented Citrix server with thin client terminals
Implemented Symantec Ghost for the deployment of hard drive images
Implemented Windows Software Update Services (WSUS) to deploy Microsoft updates
Leveraged VMware to migrate legacy application servers from legacy hardware
Built multiple VMware hosts on HP Servers, racked/stacked, copper & fiber cabling, fiber switch configuration
Migrated active directory from server 2003 to server 2008 on new hardware
Migrated a Smarter Email system to Exchange 2007 with a Barracuda appliance
Upgraded / replaced IT equipment: servers, workstations, network electronics, Cisco ASA
Updated computer environment of real estate management company, delivering accurate and efficient applications and systems
Supported computer operations of staffing company with 10+ office locations, enabling computer operations not affordable on full-time employee basis

Additional Related Experience

PHM Services, New York, NY

IT Systems Consultant

LS POWER DEVELOPMENT / LUMINUS MANAGEMENT, LLC, New York, NY

Systems Engineer / Administrator

The Netsys Group, New York, NY

IT Systems Consultant

Marquis Jet, New York, NY

Hands-on IT Administrator / Engineer

Infotech, New York, NY

IT Systems Consultant

Trade.com, New York, NY

IT Systems Consultant

GAF MATERIALS CORPORATION, Wayne, NJ

Systems Analyst / National Field Engineer

Education

Cisco Networking Academy – Cisco CCNA studying for the certification exam

Compu21 – Cisco CCNA

Compu21 – Microsoft Server 2016 MCSE

Global Knowledge Citrix XenApp Training

Global Knowledge Exchange 2013 Training – Core Solutions

Global Knowledge Exchange 2013 Training – Advanced Solutions

Rutgers University-New Brunswick, NJ – Electrical and Electronics Engineering

CERTIFICATIONS

Microsoft Certified System Engineer - Microsoft, License 2164299