SHIPPING CLAIM FORM INSTRUCTIONS
This form is to be filled out and sent to NBP whenever you have a claim for goods that were; damaged during shipping, incorrect material was loaded, incorrect quantity was shipped. NBP is not responsible for materials damaged during unloading of the container.
FILLING IN THE FORM
1) Please provide us with all of your coordinates (Dealer Name, Address, City Country)
2) NBP Invoice Number - 3 Letters followed by 4 numbers i.e. TEC0022
3) NBP Dealer order # - if applicable the order number you assigned when placing the original order with NBP
4) Date Received / Inspected - The date that you received the material, and then the date that the problem was discovered (may be same date or different)
5) Inspected by - name of the person(s) who inspected the shipment and discovered the problem
6) Container number - it can be found in the “specifications of commodities” area of your NBP commercial invoice i.e.
HLXU-2837694
7) Container seal number - It can be found in the “specifications of commodities” area of your NBP commercial invoice, next to the container number i.e. SEAL # 960840
8) Product - type of shingle, roll, ridge vent...etc that you are filing a claim for
9) Colour - if the product is shingles insert colour here i.e. Royal Red
10) Photo’s - whenever possible we would like you to include photos. It makes processing the claim much easier. As the saying goes “a picture is worth a thousand words”
11) Batch # - on the side of each shingle bundle there is a number it will look like this NOV219 11:22this informs us of the date and time of production (in this case November 21, 1999, 11:22)
12) Quantity affected - how many bundles, rolls, boxes ...etc were affected by the problem
13) Describe the complaint- explain to us what the problem with shipment is. Describe what is in the pictures. Inform us the nature of the claim.
The more information you provide us with, the easier it is for us to make proceed with your claim
14) CDN dollar value of claim - the amount in Canadian dollars of the claim that is being filed including; product, and any labor costs associated with the problem
15) Report filed by (name) - the name of the person who has filled out the claim form
16) Date of report - the date the claim report was filed
Should you require any assistance, please do not hesitate to contact us.