Wickes Kitchen Product GuaranteeSummary

  1. The following guarantee information is relevant to these Wickes Kitchen ranges;

Style Kitchens

Amilia
Atlanta
Bordeaux
Caledonia
Calgary / Casablanca
Glencoe
Esker
Forli
Heritage Bone / Heritage Grey
Hudson
Imola
Inverness
Lavello / Marlow
Masoni
Melbourne
New Jersey
Oban / Painted For You
Pembroke
Ripley
Sicily
Sofia / Tiverton
Tiverton Bone
Tiverton Grey
Windsor

Smart Kitchens

Costa Rica
Edmonton
Galway
Houston
Memphis / Modica
Rockford
Stamford Cream
Stamford White
Tenby
  1. Subject to the terms and conditions outlined below, we guarantee our home delivered kitchen units and accessories for the following timeframes:

Kitchen Unit Cabinets and Component Parts
Defect in material and workmanship on Style cabinets
Defect in material and workmanship on Smart cabinets / 15 years
10 years
Drawer boxes and drawer runners / 15 years
Hinges / 15 years
Adjustable cabinet legs / 15 years
Wall hanging brackets / 15 years
Shelf supports / 15 years
Doors and drawer fronts / 5 years
Handles and knobs / 5 years
Ceramic Sinks
Granite Sinks
Metallic Sinks / 5 years
20 years
20 years / Magna Worktops
Corian Worktops
Earthstone Worktops / 10 years
10 years
10 years
Asterite and Composite Sinks / 10 years / Granite Worktops / 10 years
ROK Sinks / 20 years / Slabtech Worktops / 10 years
Franke Branded Sinks
Stainless Steel Sinks / 50 years
10 years / Quartz Worktops
Lighting / 10 years
1 year
Taps / 5 years / Wirework / 1 year
Wooden Worktops / 2 years / Kitchen Accessories; / 5 years
60mm Solid Timber Worktop
Laminate Worktops / 10 years
1 year / (décor end panels, worktop supports, plinths, cornice, pelmets)
  1. Each product guarantee startson the date of delivery.
  1. The home delivered kitchen units and accessories must be installed and maintained in strict accordance with our recommended procedures and once installed shall not be removed.
  1. Damage due to abuse, misuse, neglect, infestation or accident, including broken glass is excluded from the terms of our guarantee.
  1. Any attempt to modify or, in any way, change the home delivered kitchen units and accessories beyond our original specification will render our guarantee void.
  1. Product guarantees exclude and shall not apply in respect of :

-Any appliances purchased (all appliances have a separate manufacturers warranty)

-Loss of use of products or consequential loss of any nature.

-Normal wear and tear, gradual deterioration or weathering of external surfaces, scratching, denting, bruising, chipping or discolouration of painted or treated surfaces.

-The unblocking of traps / wastes and drains.

-Any non domestic use of the kitchen units.

-Products supplied outside mainland England, Wales and Scotland.

  1. Upon discovery of a defect which may be covered by our guarantee, please contact Customer Services on 0344 892 2721. In order for us to evaluate your claim we may then send you a claim form to record all of the relevant details and in addition we reserve the right to carry out an inspection of the alleged damage or fault, before responding to your claim.
  1. All of our appliances are delivered with documentation from the manufacturer which confirms the guarantee length and contact details for their customer services team for you to use when making a claim.

Our guarantee is made in good faith, however, if it is deemed after a visit from a Wickes representative that the home delivered kitchen units and accessories have been misused, tampered with or damaged in any way the guarantee will be rendered null and void.

If you have purchased the above products from us as a consumer, we recognise that you may have additional rights under statute and we confirm that these product guarantees do not affect your statutory rights.

This guarantee information is issued by Wickes Building Supplies Limited (Company number: 01840419 whose registered office is at Lodge Way House, Lodge Way, Harlestone Road, Northampton NN5 7UG.