General Manager
The Sage Club at Plush Mills
Plush Mills Senior Living Community is a 158 unit high rise senior community featuring independent living and assisted living in an up-scale, private club environment in Delaware County, PA. Plush Mills prides itself on being the premier upscale rental retirement community in the area. Achieving this position through its dedication to customer service. The property is seeking an experienced club manager to lead the community’s management team in its commitment to combine the highest quality hospitality services with supportive health care. “This is not your grandma’s retirement home”.
This includes the development of the new “Sage Club.” Similar to a city club, The Sage Club is the home of the community’s hospitality and amenity package which includes up-scale a la carte dining, bar and wine programs, events and activities, transportation, wellness programs, and member/family communications to name a few. All residents are members of the Sage Club and have access to the many amenities. The desire is to expand access to area seniors over time. This opportunity is on the leading edge combining everything private clubs have to offer with the best of Seniors Housing. This is an exciting alternative for experienced club managers to make a real impact on the lives of seniors in a growing and dynamic local company.
The General Manager has full P&L responsibility and oversees all aspects of community operations. Reporting to the President of Sage Senior Living, he/she leads the management team which includes: the Associate General Manager, Executive Chef, Director of Culinary Services, Marketing Director, Facilities Director, Director of Nursing, Director of Administration, and Program and Activities Director.
The tenured and dedicated staff requires an approachable and motivating leader who can provide creative direction without micromanaging and who can consistently hold staff accountable at the highest level. Excellent candidates will have a track record of leading by example and developing, coaching and providing cohesiveness to foster a culture of teamwork throughout the Community.
The Community is seeking an individual who can implement the company’s strategy and approach to balancing the Community’s culture, member resident expectations, and traditions with the contemporary needs and interests of current and future member residents.
Candidates must possess strong operational and excellent financial skills with experience in developing and leading a hospitality organization with a healthcare component. He/she must be an excellent communicator, both written and verbal, who strives for excellent service and exceptional standards of quality with an eye for detail in all areas of the community, especially in regard to service delivery and facilities upkeep.
Developing and implementing a cross departmental service culture that highly values and is excellent at member resident recognition, engagement and anticipatory service is very important in this role.
The General Manager must exhibit the highest level of personal and professional decorum both within and outside the Community. Visibility, along with the genuine enjoyment of building member resident relationships and being in an active and social environment are key attributes for the next General Manager. The new General Manager will be expected to have an affable personality and continue the established and honored traditions to maintain the high standards of the Plush Mills Community. He/she must be outgoing, genuine and personable and will look forward to being in front of the resident membership on a regular basis.
Ideal candidates will possess a bachelor’s degree in business or related field and have a demonstrable track record of continuing education through the Club Manager’s Association of America having earned their CCM designation. Candidates on the cusp of receiving their CCM may also be considered.
The position will provide a competitive salary and benefits package commensurate with experience and will include a CMAA education package. The organization is transitioning from a traditional Senior Living Executive Director focus to a more hospitality oriented model of operations reminiscent of a private club.
Candidates can expect this position to require a five day work week with the expectation of working special events on some weekends. However, the property is in operation 24/7, 12 months per year.
Interested and qualified candidates should submit a compelling cover letter specific to this opportunity and resume for consideration to Ken Butler, CCM, Vice President of Sage Senior Living.
Ken Butler, MA, CCM
Vice President
Hospitality and Team Development
Sage Senior Living
610-301-5672