Marriott Siebel for I-Server 1.6
Important: Before testing Siebel, make sure the SToDServer is disabled or I-Server is uninstalled from the old server. On any future installs/upgrades/server swaps please make sure either you or the site disables the Siebel Service on the old server. Even if I-Server has not previously been installed it is possible the Siebel interface is running (the legacy version). In this case the service name is 'Siebel To Delphi Interface' not 'stodservice' as it is in the I-Server. If you are not able to get to the old server please have the site verify that Siebel is disabled on the old server.
Manual Steps
Procedure 1, Install the Siebel Connector
Note—Since NIIS and DSI are installed on the same server for Siebel, you only have to run the Siebel connector installer once.
1.Install the Siebel connector from the Siebel Connector Installation CD by running Setup.exe.
Procedure 2, Change Application Protection
Note—This procedure only needs to be performed if using IIS 5.0.
Change the Application Protection on the NIIS Virtual Directory as follows.
1.Open the Internet Information Services Manager.
2.Right-click the NIIS virtual directory, and select Properties.
3.On the General tab, change Application Protection to Low, and click Apply.
Procedure 3, Run the Configuration Utility
New Installation
The Configuration Utility allows you to enter the following required registry parameters: the MARSHA code, Delphi PID, the property name, and website login name and password.
If you need to change the parameters for a property or delete a property from the I-Server database, see Using the Configuration Utility, page B-24.
Note—The parameters entered in the following configuration utility are case sensitive.
1.On the I-Server, browse to NIIS/Utility.
2.Double-click SToDReg.exe.
The Siebel Interface Configuration Utility window appears.
3.Under Web Server Details, click the Edit button.
4.In the User Name box, enter SFADelphi.
5.In the Password box, enter I8dasbox.
6.In the HTTP URL box, enter the following:
HTTPS://SFADELPHI.MARRIOTT.COM
7.In the Polling Interval box, enter 120.
Note—The 120 represents seconds.
8.If the parameters are correct click the Save button to save the parameters.
Note—If a mistake has been made click the Cancel button.
9.Under Property Details, click the New button. (The Siebel SFA Interface supports DMPE for multiple properties.)
10.In the Delphi PID box, enter the property’s PID number.
11.In the Property Name box, enter the name of the property for which the interface will be installed. The name must be entered exactly as it appears in the Delphi database (to determine the exact name, run the following query: SELECT * FROM PROPERTYVIEW, the field name is ORG_NAME).
12.In the MARSHA Passcode box, enter and confirm the passcode obtained from Marriott International’s corporate office. If this information was not provided in the SOW, contact Marriott at 240-447-3662 to get this information.
Note—The MARSHA Passcode is unique for each property.
13.In the InProcess box, enter the value 0.
Note—The value must be 0 or 1. 0 indicated the property is ready for any further opportunities processing. 1 indicated that opportunities for this property are currently in process)
14.If the parameters are correct click the Save button to save the parameters.
Note—If a mistake has been made click the Cancel button.
15.Click OK on the alert box stating the property settings saved successfully.
16.Click the Exit button to close the utility.
Adding an Additional Property at a Later Date
If you need to install Siebel at another property, use the Configuration utility to add the property, and run the registerDB.exe utility to add the property and associated users to the I-Server database.
Add a Property
Note—The parameters entered in the following configuration utility are case sensitive.
1.On the I-Server, browse to NIIS/Utility.
2.Double-click SToDReg.exe.
The Siebel Interface Configuration Utility window appears.
3.Under Property Details, click the New button. (The Siebel SFA Interface supports DMPE for multiple properties.)
4.In the Delphi PID box, enter the property’s PID number.
5.In the Property Name box, enter the name of the property for which the interface will be installed.
6.In the MARSHA Passcode box, enter and confirm the passcode obtained from Marriott International’s corporate office.
Note—The MARSHA Passcode is unique for each property.
7.In the InProcess box, enter the value 0.
Note—The value must be 0 or 1. 0 indicated the property is ready for any further opportunities processing. 1 indicated that opportunities for this property are currently in process)
8.If the parameters are correct click the Save button to save the parameters.
Note—If a mistake has been made click the Cancel button.
9.Click OK on the alert box stating the property settings saved successfully.
10.Click the Exit button to close the utility.
Procedure 4, Change COM+ Package IDs and Run Autopatch
1.Change the identity on the following COM+ packages to use the NIAdmin account: DSI, NIIS_Export, NIIS_Import, NIIS_Status
2.Apply hotfixes by running the autopatch located on the ftp server in the \psg\download\iserver16 folder.
Procedure 5, Start SToDService
The service must be started after installation and anytime the computer is restarted.
1.From Start, point to Settings, and click Control Panel.
2.Double-click Administrative Tools and open Services.
3.Scroll to the SToDService.
4.If the service is not already started, right-click the SToDService and click Start.
5.Right-click the SToDService and click Properties.
6.Click the General tab, and select Automatic from the Startup Type list.
7.Click the Logon tab, and select This Account and add the NIAdmin user.
8.Click OK.
Testing
Verify data passes between Delphi & Siebel
1.Call the Marriott Help Desk (1-240-447-3662) and request that a test opportunity (lead) be sent to the property.
"Gnanasambandam, Radha"
Or
"Agnani, Deepak"
The Help Desk should already be aware of this request, as they should have been notified during the Scope of Work process.
2.Verify an XML log file in the log directory exists. This indicates the test lead has been sent and received.
3.Login to Delphi as Breezeop and verify the test booking has been created.
4.Delete the test booking.
5.Create a scheduled task to delete log files older than 30 days.
6.Repeat steps step 1 - step 4 to verify another test lead.