AMERICAN ORTHOPAEDIC FOOT & ANKLE SOCIETY
MEMBERSHIP AND OUTREACH DIRECTOR
SUMMARY
The Membership and Outreach Director is responsible for the strategic direction and integrated organizational operation of society membership activities. Supervises 2 FTE who manage membership and customer service operations.
ESSENTIAL RESPONSIBILITIES
Membership
· Strategic direction – provides recommendations to society leadership and strategizes on future initiatives; identifies trends and opportunities for expansion and outreach initiatives.
· Retention and recruitment - develops, implements, tracks and evaluates a comprehensive membership recruitment and retention plan.
· Data analysis – conducts membership needs assessment surveys and environmental scans for other membership models and best practices. Evaluates member satisfaction. Monitors membership KPIs.
· Operations - directs accurate and timely operations of the membership program, including individual application processing; invoicing; and department maintenance of membership database within AMS.
· Develops and maintains online membership communities.
· Serves as liaison to Membership Committee and works with other committees on membership-related projects.
· Identifies member segments and creates communication campaigns and strategies with marketing staff.
· Manages membership department budget.
· Supervises customer service operations.
Other
· Provides effective leadership, coaching and mentoring.
· Fosters a learning environment for employees to support individuals’ professional development and career advancement goals.
· Works closely with Executive Director and key AOFAS volunteer leadership.
· Supports and manages other duties as assigned.
KNOWLEDGE AND SKILL REQUIREMENTS
· Bachelor’s degree required
· 8+ years’ experience in an association setting
· Must have experience managing programs with staff and volunteer involvement
· Strong written and verbal communication skills
· Must have strong customer service and team orientation
· Must be computer competent, familiar with AMS platforms
OTHER REQUIREMENTS
· Must enjoy a small office environment
· Must be available to travel (approx. 15 days/year)
· Must be able to lead and participate in conference calls and programs
8/2017