- Personal Information -
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Name: Mazin Khalfan Mohammed Al Harthy
Address: P.O.Box:3600, P.C.: 112
Ruwi, Muscat
Sultanate of Oman
Email:
GSM: (+968 95103346)
Nationality: Omani
ID: 076123290761232907612329
Date of Birth: Fist of September, 1983
Marital Status: Married
- Objective -
- Seeking a good job that suit my skills and abilities preferably in any job suitable for Operations Management and my experiences which provides the opportunity to make a strong contribution to organizational goals through continued development of my skills and knowledge.
- Education -
· 2002: High Secondary School Jabir Bin Zaid
· 2003: Foundation Programme Certificate at Majan College
· 2004: Foundation Programme Certificate At Oman Tourism College
· 2007: Vocational Hospitality Course at Oman College
- Work Experiences -
ü Since, September 2013 working as Senior Sales Advisor in Omani Qatari Telecommunications. (Nawras) Job duties:
§ Targets: Weekly Achievement of daily, weekly and monthly sales and operational budgets/ targets.
§ Reconciliation: Ensures financial systems & controls are adhered to and developed when necessary.
§ Reporting: Managements Reporting to Head Office.
§ Business Development: Undertakes business development projects where appropriate.
§ Store look: Facilities management – Maintain store look, feel and facilities to Nawras standards.
§ Leases: Timely renewal of Store lease and Municipality license. Timely payment of store bills.
§ Store branding: Build the Nawras store brand by ensuring that we provide an outstanding, differentiated and consistent customer experience in store. Respond proactively to customer complaints and comments.
§ Sales support systems: Ensure effective systems, procedures and control to optimize sales and the customer experience. Raise and solve issues with HQ / other departments as required.
§ Selling: Optimizes end to end sales process. 1. Solution selling 2. Activation 3. Payment & Billing
4. issues/enquires including trouble shooting.
§ Customer profiling: Identifies customer profile for the store and ensuring appropriate store merchandising – ensure adequate stock & POS merchandising levels in response to promotions and offers, as well overall stock levels to optimize sales. Liaison with other Nawras departments e.g. marketing regarding Store operation and company initiatives. Update the team on business performance, new initiatives and other significant business developments as required.
§ Making secluding every day for all in progress work orders.( in this we using MS project program)
§ Taking care of all requester emails which send to our common MRMS email such as:
-Work order closing.
-Devises transfer sheet from Airport store to other stores.
§ Store Operations Administrator:
· Ordering, receiving and transfer stock for the stores.
· Returns to warehouse & check the order.
· daily quantity check report
· Data entry of stock take internal
· Print reports & reconciliation of daily sales
· Upload all reports in sheared drive.
· reporting and staff management
ü Since, February2009 to September 2013 working as Sales Advisor in Omani Qatari Telecommunications. (Nawras) Job duties:
§ Supporting the branch manager to achieve of daily, weekly and monthly sales targets.
§ Listens and responds proactively to customer complaints and comments.
§ Supporting and seeking to improve procedures to customer and control to optimize sales and the customer experience.
§ Works on initiatives for store operations and company initiatives.
§ Analyzing market trends to improve store brand by providing an outstanding, differentiated and consistent customer experience in store.
§ Monitoring to ensure store achieves defined stock loss targets. Ensuring store accurately carries out all loss prevention activities as defined by stock loss action plans.
§ Maximizing sales and exceeding store budgets, through assistance in and supervision of effective and continuous space, stock and seasonal management, and highest possible levels of customer service.
§ Customers experiences (Selling & Explain all Nawras Products & Services).
§ Solving Complaints & fowling up all cases.
§ Communication, Procedures and Profiling
- Courses -
ü Overcoming objection nailing sales
ü Critical elements of customer services
ü Technical writing skills
ü Selling Skills
ü Sales course
ü Positive relationship
ü Training with other departments like: collection
ü HSE course
- Relevant Skills -
ü Computer Skills: Microsoft Office Applications: (Word, Excel, Access and PowerPoint).
ü Communication Skills: Organizing, Work within teams and Customer Services.
ü Spoken Languages: Arabic (Mother Language).
English (speaking, reading, writing and listening).
- Capabilities –
ü Hard work for long time
ü Work within teams and Customer Services.
ü Communication skills & good dealing with people
ü Grate sense of responsibility
ü Highly adaptable
ü Ability to manage stress (pressure)
ü Organizing and Managing in Different Activities in Groups.
- References -
Mr. Farid Khalfan Al Harthy
Nawras: Petroleum Development Oman HR Department
GSM: +99365999/94336666
Hereby declare that all information provided by me is true to be the best of my knowledge and belief.
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