Announcing New Training Ambassador Program for Operations
and Customer Support Teams

This program was developed as a result of the All Employee Survey and training forum meetings that took place afterwards. The idea was to create a team of people who had a singular goal of improving knowledge transfer within Integra by working within their own teams and with the various internal and external resources to make that happen.

What is a Training Ambassador?

A spokesperson, liaison and advocate for their team in regards to all training needs and representative back to the training organization. This includes training for HR, Corporate, vendor, technical and informal training. Ambassadors will allow us to create alliances with many different types of team members and help keep training aligned with the business needs.

Within the Operations and Care teams we have engagement from 11 key workgroups with a total of 25 Ambassadors.We are extremely excited about the commitment and engagement we are already seeing from this program and look forward to more. In March, there will be an official “Launch” with a call set up for all the Ambassadors to get together with the training team review expectations, needs, goals and get aquatinted with each other.

Ambassador List:

Project Management - Ambassadors: Kelly Eiden, Jennifer Bailey

Activations (SAT) - Ambassadors: Doug Denny, Aaron Lang

Circuit Design - Ambassadors: Jennifer Nelson, Justin McFadden

Business Ops, Order Entry - Ambassadors: Stacy Squillace (wholesale, GES),
Alyson Amundson (Direct/OE Support), Rebecca Rodriguez (Indirect)

ITS Ops - Ambassador: Tim Ortmann

Field Services - Ambassadors: Jim Weister, Mike Adams

Carrier Support - Ambassador: Mike Nelson

Service Management, Customer - Ambassadors: Brad Sizemore, Thom Birich

Customer Account Management, IB – Ambassadors: James Sullivan (CAM I & II),
Jacob Colby (CAM III)

Account Consulting, EL – Ambassadors: Denise Steele, Jay Hatch & Steve Pellett

Client Services – Ambassadors: Eileen Marek, Tamara Bertrand, Erika Schervem,
Ryan Squires, Rachelle Seals

The training team has already worked with several of the ambassadors. For example: From the Project Management team, Kelly Eidenand Jennifer Bailey worked with trainer Jon Dickey and previewed the CPM workshops for the SFDC Workflow project prior to assignment to the masses and in preparation for the GA launch. Jim Weister, Ambassador from the Field Services recently previewed the new Fundamentals of Routers and Routing technology video created by trainer, Mike Norman prior to general availability. This level of alignment ensures that training provided to the functional workgroups is exactly what they need and provides the best training experience possible.

Who Should Be a Training Ambassador?

Manager, Team Lead or Individual Contributor – Someone with a positive attitude, good collaboration skills, and an understanding of the roles and responsibilities of the work group they are supporting. They should have a strong commitment to training and dedication to the overall success of the company.

Responsibilities Might Include

  • Assist in communication of upcoming training and value it will provide
  • Advocate for training attendance and engagement
  • Proctor or coordinating a proctor for classroom training so learners can be away from their desk during training
  • Deliver or coordinate delivery of informal training within their group
  • Brown Bag lunch and learns
  • SME roundtable sessions
  • Provide or coordinate SME support for their team and back to the training team
  • Defining roles and responsibilities within the group’s job function
  • Assist with content gathering for training and documentation. Referral to correct resources within their group
  • Coordinate and advocate for vendor credits for their team