DAILY TRANSACTION SHEET INSTRUCTIONS

BOOKS

Any items asked for by specific title, whether it is a book, newspaper, video, CD, DVD or audiocassette is marked as a book transaction. Indications are written next to titles in parentheses indicating if it is an audiocassette, video, CD or DVD. Children’s books requested or questions requiring answers from sources found in the children’s department are check marked on the Daily Transaction Sheet. If information gathered for a child is obtained from adult reference sources, newspapers or magazines the section for children is not checked on the Daily Transaction Sheet.

1. Do you have the book Silence of the Lambs?

2. I need a copy of today’s Town Talk?

3. Please put the movie A Time to Kill on hold for me (indicate video or DVD next to title).

4. Do you have March issue of Time magazine?

5. Do you have a copy of The Painted House on audiocassette (indicate on tally sheet audio next to title)?

REFERENCE

A reference transaction is defined as any request for information, in person, by mail or phone, from either a child or an adult that requires the use of library materials or the professional judgment of the librarian to answer the question. Reference transactions may involve request for literature searches; readers’ advisory services; referral to sources of information; help in finding specific facts. A transaction is also a reference transaction when it requires demonstrating to the customer how to use equipment or materials. For example:

  1. When was Kennedy assassinated?

2.  What is the best time to plant tomatoes?

3.  Will you find 3 or 4 books for me on cloning?

4.  What was the date of Easter Sunday in 1989?

5.  Do you have tax forms, including the instructions?

6.  When did the first man walk on the moon?

7.  What is the Chamber of Commerce phone number?

8.  When are computer classes offered?

9.  Does the library have a meeting room?

  1. Showing customers how to use the copy machine.
  2. Instructing customers on the proper use of the microfilm/fiche reader.
  3. Demonstrating how to use OPAC (card catalog).
  4. Instructing customers on how to search the internet.
  5. Instructing customers on the use of various computer programs.

15.  Demonstrating how to use the Granger’s Index to Poetry.

16.  Instructing customers how to use Shakespeare’s Concordance.

17.  Instructing customers on the use of Louisiana Law books.

Page 2

DIRECTIONAL

A directional transaction is any question that requires explaining where something is located or how to get to a specific destination. For example:

1.  Where is the telephone?

2.  Where is the copy machine?

3.  Where is the OPAC (card catalog)?

4.  What section are cookbooks located in?

5.  Where is the Robertson Branch located?

6.  Where is the restroom?

7.  Where is the computer class?

8.  Where are the children’s books?

9.  Where is the Genealogical Library?

10.  How do I get to Monroe from here?

*Transaction labels may vary according to how questions are asked. For example:

1. How do I get to Monroe, Louisiana from Alexandria, Louisiana? – Directional

2. I need a map showing directions from Alexandria, LA to Monroe, La. – Reference

NOTE:

Any items ordered through the Loans Department are recorded as above (i.e. B for any items asked for by specific title, whether it is a book, newspaper, video, CD, DVD or audiocassette or R for any subject requests). Be sure to indicate that the status is –RPL.