Adventist HealthCastle Personal Care
Position Description/Performance Appraisal
Title:Private Duty Manager
Effective:May 2014
Revised Date:Reviewed Date:
Reports to:Director, Home CareStatus: Exempt
Position SummaryThe Private Duty Manager for Castle Personal Care (CPC) is a Registered Nurse who is responsible for developing, marketing and promoting personal care services, supervising and training personnel and coordinating clinical services payers, private pay clients and referral sources. The registered nurse is responsible for supervising the activities of assigned personnel and ensuring availability of services.
Position Qualifications
Minimum Education / Current license to practice as a Registered Nurse in the State of Hawaii. Must obtain a minimum of 12 contact hours of relevant continuing education a year to retain employment.
Minimum Field-of-Expertise / One (1) year of experience as a registered nurse. Basic computer knowledge and skill in the use of Microsoft Windows applications.
Required Certification/Registration / Current BLS/C biennially.
Current driver’s license in good standing.
Current No-fault auto insurance.
RN license
No Criminal convictions for offenses against persons or property, including but not limited to assault, theft and abuse.
Current TB Clearance
Preferred Experience / At least one year of home care or community health nursing experience. Supervisory experience preferred
Equipment Used / Office equipment, such as FAX machine, computer, cellular phone, and patient care equipment such as pulse oximeter, wheelchair, IV/feeding pumps, blood pressure equipment, walking aides, bathroom equipment, mechanical lift, ventilator, oxygen/suctioning/respiratory equipment, specialty beds and other supplies and equipment as needed
Personal vehicle
Working Environment / Exposure to inside and outside environmental conditions. Some exposure to communicable diseases or bodily fluids; some toxic substances and other conditions common to the home care environment. Variable work sites.
Mental Demands / Ability to work at a fast pace while paying close attention to avoid errors is essential. Able to make cohesive marketing presentations to all audiences. Continually able to remain calm, think clearly and act appropriately in crisis situations. Ability to work with multiple interruptions and continuously prioritize tasks is essential. Must be competent in group processes, team management, written/spoken communication. Able to maintain calm demeanor in all situations impacting team, clients, referral sources and individuals in agency. Must be proficient at self-direction, constantly monitoring goal achievement.
Special Demands / Continually needs little or no supervision to carry out departmental policies and professional responsibilities. Delegates and supervises other personnel. Evening and weekend on-call responsibility as appropriate.
Physical Requirements / See Job Analysis in Human Resources Department.
Ages of Clients Served / This position allows care and interaction with clients of all ages. Some of the interactions involve the pediatric population. Consequently, the associate must be competent in the interpretation of a client's self-report or behavior understanding the cognitive, physical, emotional and chronological maturation process. The treatment of clients should be individualized and should reflect an understanding of the developmental needs and range of treatment needs for each client.
Duties &
Responsibilities / Performance Standards/Indicators / N C M N/A
IV. Position
Accountability &
Performance Criteria / A. Essential Functions
Assessment/Reassessment
1. Delegates and supervises RNs, LPNs, and Personal Care Assistants as appropriate to assist in providing care to referred clients and community programs. Documents supervision per department and contract standards. / [ ] [ ] [ ]
a. Consistently includes specific historical and cultural information in assessing clients. / [ ] [ ] [ ]
b. Special needs are always considered in clients who are possible victims of alleged or suspected abuse or neglect. / [ ] [ ] [ ]
2. Reassesses clients as appropriate based on policies as well as client indications by change in condition or diagnosis. / [ ] [ ] [ ]
Marketing
- Develops and implements a plan to increase market share, billed hours and service
4. Participates in community organizations conducive to private pay referrals, such as Kokua Council and Hawaii Association for Case Managers. / [ ] [ ] [ ]
5. Serves as a resource regarding personal care services to hospital and Castle Home Care staff. Participates in agency leadership meetings. / [ ] [ ] [ ]
Planning
6. Consistently reports and records pertinent observations of the client's condition, developing a plan for care, treatment and rehabilitation that is appropriate to the client's needs and severity of disease, condition, impairment or disability. / [ ] [ ] [ ]
7. Consistently plans and prioritizes daily work schedule in cooperation with contract referrals, department requirements, community meetings and scheduled assessments or other home visits related to services provided by Castle Personal Care / [ ] [ ] [ ]
Client Care Services
8. Maintains contact with Case Managers obtaining and staffing as appropriate referrals for long term or respite home care. / [ ] [ ] [ ]
9. Implements Plan of Care in a timely and accurate manner according to departmental clinical standards. Consistently follows chain of communication if questions appropriateness of case management. / [ ] [ ] [ ]
10.. Determines the need for LPN/RN or personal care staff,. Conducts orientation of new hires. / [ ] [ ] [ ]
11. Recognizes signs and symptoms requiring immediate intervention and responds effectively according to professional and agency standards. Includes accurate interpretation and appropriate response to information received from clients and families. / [ ] [ ] [ ]
12. Communicates with client/families and other members of the healthcare team in a timely and appropriate manner for ongoing needs including continuum of care needs. Attends team conferences as requested by Contractor personnel / [ ] [ ] [ ]
13. Conducts RN/LPN and PCA supervisory visits according to agency, payer or contract requirements. Conducts performance appraisal(s) as required. / [ ] [ ] [ ]
Leadership
14. Coordinates team meetings as needed to manage performance and provide
new information
/ [ ] [ ] [ ]15. Keeps Director informed of schedule and any issues requiring potential
intervention. Seeks appropriate guidance in problem solving.
/ [ ] [ ] [ ]16.. Participates actively in Leadership team meetings and offers constructive
suggestions for improvement or change.
/ [ ] [ ] [ ]17. Provides own dependable transportation to ensure completion of job duties. / [ ] [ ] [ ]
18. Manages complex client care problems independently, utilizing appropriate resources. / [ ] [ ] [ ]
19. Serves as liaison to community agencies involved with CPC home care program, such other hospitals, community agencies and others as appropriate. / [ ] [ ] [ ]
20. Assists the Director in the development and review of program specific policies and procedures. Conducts research and suggests new programs as appropriate / [ ] [ ] [ ]
21. Coordinates case conferences and team education opportunities, securing inservice presentations. / [ ] [ ] [ ]
22. Maintains current knowledge of JCAHO, contract and licensure regulations, updating policy manual and processes to conform to standards. / [ ] [ ] [ ]
20. Responsible for investigating adverse events.
21. Recruits, orients, evaluates, counsels, supervises, and terminates office and clinical staff as needed. / [ ] [ ] [ ]
IV. Position
Accountability &
Performance Criteria / B. Additional duties
1. Assures that schedule changes and billed hours for care are accurate, submitted appropriately and timely. / [ ] [ ] [ ]
2. Actively participates in setting, implementing and evaluating home care goals, including performance improvement goals. / [ ] [ ] [ ]
3. Utilizes down time effectively, contributing to CPC projects. / [ ] [ ] [ ]
- Assumes responsibility for own professional growth, maintaining job related competencies, and for complying with state and agency requirements for professional and driver’s license renewal, insurance renewal, and health testing.
- Performs duties in a courteous and friendly manner that foster superior customer relations and reflects the core values of the organization.
- Complies with Corporate Compliance Program.
[ ] [ ] [ ]
7. Maintains own professional responsibilities by setting realistic and measurable goals for improvement of self and the department. Maintains a minimum of 12 contact hours of relevant continuing education each year for continued employment. / [ ] [ ] [ ]
8. Fiscally responsible in use of resources including staffing, equipment and supplies. / [ ] [ ] [ ]
9. Willingly performs other duties as requested, including coverage of CPC leadership team members in their absence. / [ ] [ ] [ ]
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