Complaints Resolution & Monitoring Committee

Complaints Resolution & Monitoring Committee

Complaint Submission Form

The Complaints Resolution & Monitoring Committee, established by the self-regulatory CMA Marketing Code of Practice: Complementary Medicines & Health Food Products considers complaints received about breaches of the Code including those clauses in relation to the Therapeutic Goods Act 1989 and the Therapeutic Goods Advertising Code 2007 in ‘below the line material’.

Please fill out the requested information to submit your complaint. Items marked with (*) must be completed to the best of your ability. In the details section, please give as much information as possible so that we can understand clearly where the potential breach lies.

Publication/ Location of Advertisement*:

Brochure / Leaflet
Catalogue / Newsletter
Shelf talker / Point of sale material
Practitioner Journal / Direct mail letter
Video / Other (please specify)

Date/Edition of Publication*:

I have contacted the organisation directly: (Please Circle) Yes / No

If yes please provide details:

This matter is subject to legal action: (Please Circle) Yes / No

If yes please provide details:

Complainant Information
Although Complaints may be made anonymously you are encouraged to provide your contact details so that you can be advised of the outcome of your complaint. Below you may request that your personal details not be provided to the advertiser.

Please keep my details confidential*: Please Circle Yes / No

Name: / Postal Address:
Contact Number: / Email:

Complaint Submission Form

Supporting Documentation:

Attach a copy of the material you are complaining about e.g. pack shots or advertisements.

List the Attachments to this complaint here:

Details of the Complaint:
If possible identify sections of the CHC Marketing Code of Practice for Complementary medicines & Health Food Products, the Therapeutic Goods Advertising Code or the Therapeutic Goods Act you believe may have been breached. See the above codes for a list of the Clauses that may be applicable.

State clearly the nature of your complaint. It is not sufficient to highlight or quote words from a publication. Please explain what aspects of the Code are of concern to you and why.

You can submit this complaint via email or post:

PO Box 450 Mawson ACT 2607

For additional information please contact CMA on (02) 6260 4022.

We thank you for your support for the CMA Code of Practice and its self-regulatory mechanisms.

Beyond Bank Building 105 Mawson Drive Mawson ACT 2607 PO Box 450 Mawson ACT 2607

Email: Ph: (02) 6260 4022 Fax: (02) 6260 4122 ABN: 49 169 0636 088