AVG Email Archive Frequently Asked Question

AVG Email Archive Frequently Asked Question

Table of Contents

Overview 2

What is the difference between AVG Email Archive and AVG Email Archive Lite? 2

Activation 2

How to Activate AVG Email Archive 2

How to Activate ARCHIVING for Specific Users 2

How to enable global search and recovery in ARCHIVING 3

Is there an Outlook 2010 AVG Email Archive Plug-in? 3

Configuration 3

How do I upload email from Exchange into AVG Email Archive? 3

ExchangeSync requires a license key, where do I get one? 3

Once ExchangeSync completes the One-Time Backup, can I uninstall? 3

How can I archive internal email? 4

How do I import email from a PST file into AVG Email Archive? 4

Can I configure one user to have access to another user’s archived email? 4

Overview

What is the difference between AVG Email Archive and AVG Email Archive Lite?

AVG Email Archive provides businesses with a complete, searchable email archive with full email continuity during local email server outages and rapid retrieval of emails that have been deleted locally. It is a searchable knowledgebase of a company’s intellectual property stored in email, and a rapid means of responding to discovery requests for legal proceedings. AVG Email Archive is an indefinite and unlimited archive that will allow for importing stored messages on Exchange as well as archiving internal messages.

AVG Email Archive Lite is a 60-day rolling archive. Internal messages are not stored in the archive, and it is not meant for compliance. It does, however, allow for a user to send/receive should there be an interruption of mail service on their local server. It will also allow for a user to search and retrieve messages within the 60 days.

Activation

How to Activate AVG Email Archive

1.  Log in AVG AntiSpam (https://cloudcare.avgcloud.net ) using your Solution provider credentials

2.  Click on the Customer you would like to enable AVG Email Archive for

3.  Mouse over Solutions on the top menu

4.  Click on ARCHIVING

a.  You can select Archiving Lite which only archives emails for a maximum of 60 days

b.  You can also select Turn Archiving On for all users if you want to enable ARCHIVING for all the users.

5.  Once you click “Save”, wait 15 minutes and you can then login to https://archiving.avgcloud.net using the same credentials used to login to view quarantined mail.

How to Activate ARCHIVING for Specific Users

If you did not activate ARCHIVING for all users, you can activate ARCHIVING for individual users by clicking on the Name of the user, mouse over “Solutions -> ARCHIVING -> Settings”.

How to enable global search and recovery in ARCHIVING

1.  Log into https://archiving.avgcloud.net using the address

2.  Click on Administration -> Manage Users -> “Show Active Users"

3.  Find and Click on the user that will have global search access

4.  Click on the "Access Level" tab -> Select "Global Search" and hit Save

5.  Now exit Admin

6.  Click on "Global Search" on top menu bar

7.  Enable "Global Search"

8.  Click on "Email Recovery"

Is there an Outlook 2010 AVG Email Archive Plug-in?

1)  Right click on the Outlook Mailbox and Add Folder called ARCHIVE (or whatever you’d like to designate for access to the customers archive.

2)  Then right click on that folder and make it a “Favorite”.

3)  Right click on that folder and go to homepage. The "Folder Homepage" will rely on IE cookies. First login to AVG AntiSpam through Internet Explorer, and select "Remember Me". Doing this will remove the need to login every time through Outlook.

4)  Set the homepage to https://archiving.avgcloud.net and check “Display homepage by default for this folder”.

Configuration

How do I upload email from Exchange into AVG Email Archive?

AVG Email Archive has a second component called ExchangeSync for customers or solution providers who have Exchange. ExchangeSync can be installed on any Exchange server or PC with Administrative access to Exchange. ExchangeSync can be downloaded from our Support & Utilities page.

ExchangeSync requires a license key, where do I get one?

ExchangeSync does in fact require a license key. To receive a key, please email and we will email you a license key that can be used for all implementations under your solution provider account.

Once ExchangeSync completes the One-Time Backup, can I uninstall?

While not recommended ExchangeSync can be uninstalled after the One-time backup completes. We recommend that after the completion of the One-time backup you stop all syncs and leave ExchangeSync installed should you need to perform a future One-Time backup on a new user or corrupt mailbox.

How can I archive internal email?

Yes, we can create a custom journal contact that can be created on the server and configured to capture internal mail. ExchangeSync can also be used to capture internal mail

How do I import email from a PST file into AVG Email Archive?

You will first need to convert the PST Files into EML Files.PST to EML exporting requires a special converter here’s what we recommend:

http://download.cnet.com/Exporter-for-Outlook/3000-2369_4-10698808.html?tag=mncol;

The software is $12, but it is well worth it in our opinion and works great based on other partner feedback.

Can I configure one user to have access to another user’s archived email?

Yes, when AVG Email Archive is enabled an administrator account () is automatically configured and has “Administrator” privileges within AVG Email Archive.

To access AVG Email Archive using the postmaster account – click on users – located/click on the postmaster user – user options – Password.

Once you have logged in as the postmaster, you will complete the company configuration and have Administration access to assign other users within your domain Administrative privileges.